I needed a room for one night and I found Candlewood Suties on kayak.com. I filled in the ONE night I required and continued the process. AFTER my transaction went through, I got a confirmation for $52 for one night and some cryptic fine print showing what it would cost if I stayed for a month. I ignored this since I had clearly reserved for ONE NIGHT. When I arrived, a very energetic/speedy young man greeted me and asked if I would be staying for the month. I replied no, and asked him to make sure the reservation was for one night and that my card was charged accordingly. He assured me that it was. The following morning on my way to meet a new client, I dropped my card off at the front desk. The man at the desk asked me if I was checking out early and argued that I had booked for 30 days. I explained AGAIN that I had booked for one night through kayak. He became belligerent and insisted that I was responsible for a longer stay. I had to go so I explained that if he attempted to charge my card more that the $52.00, I would report it to my bank. I later checked my bank account to see that there had been an attempt to charge my account for some $209 and failed. Having suspected a problem, I had made a preemptive transfer to make sure there was not funds to cover more than the $52.00 I had agreed on when I booked. An amount for $89.00 was then charged by Candlewood Suites putting my account in overdraft. I reported this to my bank and it is under investigation. I travel extensively on business and will never again stay at a Candlewood Suites. This is unfortunate because the room was quite nice.
- Official Description (provided by the hotel):
- At Candlewood Suites Jacksonville, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Jacksonville is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Jacksonville provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more less
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- Also Known As:
- Candlewood Suites East Merril Road Hotel Jacksonville