The Stay, Park and Fly feature the hotel offered was great. The hotel is conveniently located near the airport and a few dining options. The shuttle driver was very courteous and welcoming. He was timely with taking us to the airport and retrieving us upon our return, was very helpful and even told a couple of jokes as we traveled back to the hotel after a long day of flying. Our vehicle showed no signs of issues when we returned. I would suggest that the host/hostess review the guests' check-in information and provide any necessary information at the time of check-in. For example, we were not told the specifics about the shuttle departures, nor that there was a form we needed to complete if we were leaving our vehicle. We didn't find out the specifics until we asked to make an appointment for shuttle service the day before our flight.
The modern architecture and interior design of the hotel is appealing; however, the bathroom in our room was the size of a thimble!! We had to step into the bathroom between the toilet and the wall containing the tissue holder before the door could be closed. That was a very poor design idea.
The morning breakfast area needs a thorough cleaning. Several of the dishes were not clean and the caddies that contain the utensils and napkins were filled with debris and appeared to never have been wiped clean! How can one not see that BEFORE filling them with items guests must use to eat!! After seeing that, we surmised that might have been why some guests were asking the front desk staff about where other breakfast locations were in Jacksonville. There was one serving utensil that had to be shared among the breakfast skillet items which is not desirable if a guest has food allergies or for some other reasons does not eat certain types of food. I would definitely rather pay for breakfast than to accept a complimentary one that clearly is not sanitary or using proper food practices. If it looks like that in the area where guests can see it, I hate to even imagine what it looks like behind the counter and in the kitchen. Hopefully, someone will read this review and that issue can be quickly resolved and the cleanliness maintained.
- Official Description (provided by the hotel):
- The Hyatt Place Jacksonville Airport is the newest property in the area. Hyatt Place offers complimentary shuttle service to and from Jacksonville International Airport. 127 well appointed rooms with a 42 inch HD television set, the Hyatt Grand Bed, and 24 hour food service all are yours at the Hyatt Place Jacksonville Airport. ... more less
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- Also Known As:
- Hyatt Place Jacksonville Airport Hotel Jacksonville