I stay at Hyatt Place every chance I get. Exceptional rooms, amenities and a great complementary breakfast. But a few issues emerged during this visit. When I checked in I had to go look for the desk clerk, and the same situation when I checked out. The breakfast cook checked me out. Perhaps a little short staffed?
Making the reservations presented some confusion. I reserved the room online on what I thought was the Hyatt Place Jacksonville website. That’s what I Googled and it looked exactly like the Hyatt Place Jacksonville website. I normally don’t use travel firms like Expedia because I can usually get more room choices, the same rate or better with no booking fees, and it eliminates a “middle man” if I have to make a change. A few days before my stay I noted two charges on my credit card statement I didn’t recognize. One was from TSP EAN Travel US and the other was ROOMSTAYSCOM. Further investigation revealed that the posts were for my Hyatt Place stay posted by outside travel entities and nowhere was Hyatt Place reservations indicted. Plus one of the posts from Roomstayscom was for booking fees that Hyatt claims they do not charge. Charges were posted in advance which I don't like. Upon check in, I asked if Hyatt was now outsourcing its reservations and charging booking fees. I was also concerned that charges appeared on my credit card before my stay which had never happened with Hyatt reservation before. The clerk said that someone had hacked my reservation request, confirmed that Hyatt doesn’t charge booking fees, and said she would follow up to see if the booking fee could be refunded. I never heard anything further. The lesson here is I must be especially careful that the webpage I am on is really the one I think I am on. The reservation debacle was probably my fault for not paying close enough attention to the website extensions. You really have to be careful out there.
- Official Description (provided by the hotel):
- The Hyatt Place Jacksonville Airport is the newest property in the area. Hyatt Place offers complimentary shuttle service to and from Jacksonville International Airport. 127 well appointed rooms with a 42 inch HD television set, the Hyatt Grand Bed, and 24 hour food service all are yours at the Hyatt Place Jacksonville Airport. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Jacksonville Airport Hotel Jacksonville