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“The staff was so friendly, welcoming and helpful!”

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Hyatt Place Jacksonville Airport
Ranked #26 of 133 Hotels in Jacksonville
San Antonio, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The staff was so friendly, welcoming and helpful!”
Reviewed August 19, 2013

Thanks Tia, Leah and the rest. You made our family reunion stay so enjoyable. As we returned from our activities, you greeted us as family. Breakfast was delicious and the staff very friendly. You worked so diligently to make very customer feel at home. You deserve a raise!

Room Tip: Ask for the corner room. It has nice appointments.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Rosieblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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812 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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Oak Ridge, North Carolina
Level 6 Contributor
219 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 8, 2013

This was our second stay, exactly a week from when we had checked in before. The last time the hotel was Overbooked, and we were sent to another hotel down the street (by way of Hyatt of course). It was well past midnight and the hotel we were sent to had no parking, so you can see it was a long night. This stop over was halfway to our destination for our vacation. I added another review ofr Hyatt Place, but TripAdvisor does not allow this, so I had to ask for deletion of the original and start fresh. Probably a good thing. Here goes!
We checked in w/o a hitch Saturday evening. The two ladies at the front desk were friendly and very accommodating. They even recommended a place that delivered for dinner. As we had experienced problems before, Hyatt Place (Layne Matthews and Autumn) were generous enough to bring us back for a second stay. They did not disappoint us. We were greeted on the elevator by David, who welcomed us w/ dinner at the kitchen. Upon entering our spacious room (6th floor, corner) we found water and treats to help us relax from our long drive. We immediately settled into the comfy bed and proceeded to watch TV until a storm knocked out the satellite. That was a perfect time to get something to eat we decided. Since I had been recouping from a headache we choose to stay and eat at the kitchen/café there at the Hyatt. I ordered the Mushroom Swiss and my husband ordered the cheeseburger (?). Both were better than expected and quite large. Upon finishing dinner we sat outside in the courtyard and enjoyed the night. My husband is an avid cigar smoker and this was perfect for us. The hotel was not busy, unlike the week before where it was almost standing room. We thoroughly enjoyed our evening. It was exactly what we needed after a day of driving ; peace and quiet. And no overbooking. We were gone pretty early the next morning but Fabian was quick to note he made the delicious cookies left in our room, kudos Fabian! This is definitely a do over when we drive to SW FL again. Your close to I-95 and !-10. There is a gas station w/ a Dunkin Donuts right down the street, and if you don't feel like going out to eat grab a bite at the kitchen they have there. I cant promise you it wont be busy, but give them a try.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank gingerflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level 6 Contributor
261 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 5, 2013

While we have stayed here several times, and have been at many Hyatt Place properties (for work and leisure), gotta tell you, the staff here was fantastic the 1 night we stayed here (Aug '13). Leah at the front desk made sure we got the room we wanted, she proactively offered and gave my wife & kids some fresh fruit and water bottles, and was very pleasant and welcoming on a late Saturday night. When we needed a couple of extra pillows for our room, the security guard came up to apologize that they hadn't found any yet, but are still looking... then came back 10 minutes later with his arms full of pillows. And in the morning, the staff at the breakfast area were just pleasant asking us if we were enjoying our food, was there something we wanted that we didn't find, immediately cleaning up the area after people left... that was something I don't think I've witnessed at some 20+ Hyatt Place stays. After these years the rooms & furniture are looking a little used... but we will certainly stay there again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank pmmnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level 6 Contributor
195 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 28, 2013

Checked in for two nights. Check-in was very easy and friendly. Location was very convenient for restaurants and access to the airport. Room was very clean and comfy. Rate was in line with other places. The breakfast was your typical continental display. The only negative was the single ply toilet paper. Not a fan!!!!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank sdgibsonlp62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayneMatthews, Regional Director of Sales & Marketing at Hyatt Place Jacksonville Airport, responded to this review, July 30, 2013
Dear sdgibsonlp62,

We are quite honored when a Top Contributor takes the time to review our hotel and share their comments … thank you so much! We are pleased you enjoyed many of the great things that make us uniquely Hyatt Place in addition to our great location. One thing for sure, single-ply TP is not a standard at our hotels. We have researched the matter and truly believe this may have been a rogue roll in a case of quality 2-ply that we received. Thank you for pointing this out to us so we can sharpen our attention during room inspections. Those little details really matter and we want to ensure every detail is correctly delivered! We look forward to seeing you when you are in Jacksonville again.

Thank you,
Layne Matthews
Regional Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level 5 Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 25, 2013

very pleasant surprie was the hyatt place ajx airprot. rooms were fresh and crisp in addtion to roomy. qutie comrotable common area and large tv with plenty of room . bathrroom was tight but the shower was awesome with plenty of h2o pressure. loved the 24/7 area in lobby for food especially the pretzel bread ham/swisss.staff was friendly and this maybe my new favoritr chain will seek out other hyatt places as i travel

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank rafael l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 6 Contributor
182 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 24, 2013

I would stay here again. The rooms are very comfortable and clean. The pool is surprisingly quiet and nice. You can't beat the location, very close to the airport and shopping. Drive past the other airport hotels and park yourself in here, you won't regret it.

Room Tip: The King room is HUGE! I loved the separate living room :)
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  • Stayed July 2013, traveled on business
    • Value
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Helpful?
Thank 2tired2choose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 22, 2013

The hotel is very clean and modern. The room is very roomy and clean. The breakfast buffet is very decent. The staff was very helpful! It's very close to a small mall and gas station. It's only 11 miles away from downtown.
Overall I strongly recommend the hotel and would come back.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tpham002003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Jacksonville Airport

Property: Hyatt Place Jacksonville Airport
Address: 14565 Duval Rd, Jacksonville, FL 32218-2494
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Jacksonville
#50 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Jacksonville Airport 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Hyatt Place Jacksonville Airport is the newest property in the area. Hyatt Place offers complimentary shuttle service to and from Jacksonville International Airport. 127 well appointed rooms with a 42 inch HD television set, the Hyatt Grand Bed, and 24 hour food service all are yours at the Hyatt Place Jacksonville Airport. ... more   less 
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Also Known As:
Hyatt Place Jacksonville Airport Hotel Jacksonville

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