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“Worst Hotel Experience Ever”

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La Quinta Inn & Suites
Ranked #61 of 133 Hotels in Jacksonville
Reviewed January 10, 2014

Here are the reasons why I would never recommend this hotel:

1. The toilet didn't work. We called the front desk and all they did was give us a cheap plunger. We spent 30 minutes trying to fix the toilet.

2. We couldn't get any sleep because the walls were so thin that we heard everything that was going on in the hallway.

3. The pillows and bed were uncomfortable.

4. The hot water didn't work in the shower.

5. The hair dryer didn't work.

6. There was major damage in the bathtub.

Camping would have been a better experience than staying at this hotel. They never asked us how our stay was when we checked out. I guess they didn't want to know the answer.

  • Stayed: January 2014, traveled as a couple
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1  Thank sharpersocial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 - 283 of 364 reviews

Reviewed January 1, 2014

Desk staff very kindly arranged for our party have adjacent rooms at check-in, which we had forgotten to ask for in advance. The property looked well maintained; the lobby, dining area, and room were clean and in good condition. It was an unremarkable stay, which is great, since it means everything worked, everyone did their job, and I was able to enjoy a comfortable room, ample breakfast, and pleasant, efficient interactions with the staff. Well done, La Quinta Mandarin.

  • Stayed: December 2013, traveled with family
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1  Thank quindaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

We stayed here overnight on our way to our final destination. It was easy to find. Check in was very quick (we had pre registered on line). We travel with a small dog so had hoped for a first floor room or something close to an exit. No luck as this place was fully booked and people were being turned away when we got there at 6 pm.
The elevator and hallway was not in the best shape. This is not a newer hotel.
The room appeared clean but a bit tired. The bed was fairly comfortable but sagged a bit. Things went downhill from there. The HVAC unit sounded like a helicopter when it came on so we had to listen to that until the room reached temperature. Not fun to be woken up by a helicopter every hour or so. The people in the next room had a dog that barked on an off all night. Luckily my dog was so tired from our trip that she didn't start up too.
I needed to iron my shirt in the morning but the iron wouldn't hold water so it spit back out in puddles. Great way to start the day.
We are out of here now to continue our trip. Hope the next LaQuinta is much better!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with La Quinta
Thank Sharron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A La Quinta traveler
NORTON OHIO 44203
1
Reviewed December 21, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A La Quinta traveler
Daytona Beach, Florida, USA
1
Reviewed December 7, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 29, 2013

Looked at reviews for hotels in Jacksonville, Fl for Thanksgiving night. Never having stayed at a LaQuinta before we booked this hotel. We were pleasantly surprised even though some reviews were not complimentary. The lobby as well as hallways and rooms were very clean. The room itself was spotless and comfortable. The one thing I was not happy with was the fact that no microwave or fridge was available for the room we booked. Also when I first booked the room I asked for a first floor room which unfortunately we did not get. The person behind the desk tried to find us a first floor room but all were taken. They are a pet friendly hotel which we needed. I was very happy that the rooms did not have a "pet" odor in them. I would suggest this room to anyone if they can do without a micro or fridge.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with La Quinta
Thank Dorene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A La Quinta traveler
Jacksonville, Florida, USA
1
Reviewed November 16, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Quinta Inn & Suites

Address: 3199 Hartley Rd, Jacksonville, FL 32257-6232
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Jacksonville
Price Range: $69 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
NEW! Flat-panel TVs with 30 channels of HD programming. Easy-access Plug-and-Play feature makes it simple to connect electronics.The La Quinta Inn & Suites Jacksonville Mandarin - San Jose features free high-speed Internet access and more! This newly renovated hotel is conveniently located off I-295 in the suburbs of Mandarin, just minutes from the Jacksonville Navy Air Station. Do not miss area attractions like the Museum of Science & History. Enjoy a variety of nearby restaurants, including a few within walking distance, and shopping at Avenues and Orange Park Malls. In just a short drive, reach Jacksonville Beach and the beaches of St. Augustine. The sports and entertainment venues of Alltel Stadium are only 10 miles. We are not far from Orange Park Medical Center and Baptist Hospital. For "Best in Class" service and amenities, come to the La Quinta Inn & Suites Jacksonville Mandarin - San Jose, where the fun begins with a delicious Free Bright Side BreakfastTM each morning in the lobby along with your copy of USA Today. All rooms have secure interior corridor entrances. Hotel services include a guest Laundry Facility and a 24-front desk with available fax/copy services. When you are ready to kick back, take a plunge in our sparkling outdoor pool or grab an energizing workout in the fitness center. ... more   less 
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Also Known As:
La Quinta Inn & Suites Jacksonville Mandarin Hotel Jacksonville
La Quinta Inn And Suites Jacksonville Mandarin
La Quinta Jacksonville
Mandarin Jacksonville
Jacksonville Mandarin
Jacksonville La Quinta

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