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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #16 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed August 10, 2013 via mobile

My husband and I stayed here on our way to cocoa beach in June. Darlena took care of us when we checked in (pretty late). She was amazing!! She really made the start of our trip wonderful! The hotel was very nice and clean and the breakfast was such a nice feature to have. Would definitely stay here again!!

  • Stayed: June 2013
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Thank Randyandkarli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded August 26, 2013

Thank you for your kind words especially regarding our staff. We appreciate your loyalty in staying with us and look forward to your next visit!

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437 - 443 of 553 reviews

Reviewed July 25, 2013

The hotel was very nice for the money, very clean and roomy. It has all of the ammenities necessary to make your trip enjoyable, even if you're on business. The only gripe I have is the waitress at breakfast time. She was not very friendly and she spent most of time talking with the front desk clerk. I did not have the breakfast included in the room price, I would STRONGLY recommend doing this if you stay at this hotel. The breakfast was very expensive and was mediocre at best. The chef who made the omellette did a fantastic job, it was the high point of breakfast. Other than that, everything else was very good. I would stay here again and have breakfast included in the price.

  • Stayed: July 2013, traveled on business
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1  Thank btcnavydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 31, 2013

Thank you for your feedback. I appreciate your response and I have addressed the issue with our restaurant staff. There are several options for including the breakfast in the room rate, we would be glad to help you during your next booking. Again, thank you and we look forward to your next visit!

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Reviewed July 25, 2013

Very helpful staff, hotel was nicest hotel we have stayed in in the Jacksonville area! Staff were very accommodating and provided little things we forgot at home!! The Breakfast staff were very kind and let is eat breakfast late on our last day, they kept the whole buffet open extra time and then even cleared our plates and dishes for us!!

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 31, 2013

Thomas,

Thank you for your review. I appreciate your praise for our staff. It is our pleasure to be your home away from home.

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Reviewed July 22, 2013

The hotel is conveniently located just minutes away from JTB and other major highways, there are plenty of eating establishments for the discerning palette. Cinemark Tinseltown is located just up the street and across the streets there is a Starbucks which is open until 11:00pm. Will definitely stay here again!

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
1  Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 31, 2013

Elizabeth,

Thank you for your response. I'm glad our hotel fit your needs during your stay. We look forward to seeing you again!

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Reviewed July 21, 2013 via mobile

I stayed 2 nights for a business trip. The room was clean and there was ample room. I used the fitness room and it was ok for a quick cardio run, buffet breakfast was fine as I received passes. I would stay again for my next trip.

  • Stayed: July 2013
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Thank Thornblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 22, 2013

Thank you for your feedback. I am glad we fit your needs during your stay and we look forward to your next visit!

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Reviewed July 19, 2013

This is a very well managed, operated and maintained property. The entire staff is friendly and professional. We will return to this hotel. This hotel is close to Mayo Clinic, shopping, and restaurants. Several restaurants and bars are within walking distance. This hotel earned an Excellent Rating (five stars).

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank traveld9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 22, 2013

Thank you for your comments on our hotel. I am glad to see you enjoyed your stay. We look forward to seeing you again!

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Reviewed July 13, 2013

This hotel was a very pleasant experience. The décor is modern and clean - this hotel takes care of their property. During reservation we requested a quiet room; upon check in that was exactly what we received. We were placed in a quiet part of the hotel and we weren't disturbed the entire long weekend. We had a King room - it was very spacious and most importantly clean. We stayed 4th of July through Sunday and it was glorious. There is so much to do in Jax and the hotel location was perfect. There is a large movie theater right next door, lots of shopping, and restaurants very nearby - St. Johns Town Center. The hotel staff were all welcoming and inviting. However, the night clerk - Ms. Darlena was extremely nice. She went out of her way to greet us every evening when we returned from our daily excursions. She was sure to ask us how our day out was and if we needed anything to make our stay better, gave directions on where to find things of interest, etc. Ms. Darlena's conversations were great - we looked forward to seeing her each evening. Although we didn't have time to try the pool during our stay - it looked clean and well kept. The bed was absolutely fabulous - Hubby & I enjoyed it ALOT! It was so comfortable. The only minor flaw I encountered was our shower curtain was torn at the holes along the rod - so it needs to be changed; very minor flaw.

Room Tip: Ask for the quiet section of the hotel - top floor - if you are there for a romantic getaway.
See more room tips
  • Stayed: July 2013, traveled as a couple
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Thank Traveler11207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this reviewResponded July 19, 2013

Thank you for your kind words. Ms. Darlena is certainly an asset to our great team. I have addressed the issue with the shower liner with my staff and I am very glad you had a very enjoyable stay overall. We appreciate your loyalty and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246-8221
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
Price Range: $108 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Official Description (provided by the hotel):
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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