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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #16 of 133 Hotels in Jacksonville
Certificate of Excellence
Orlando, Florida
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Smelly Hotel!”
Reviewed May 9, 2013

My husband and I stayed at this property ONCE and only once during all the trips we have made to Jacksonville.

Horrible experience. The room smelled moldy/just plain nasty. Don't know if it was because we were in a bad room or on the back of the building or what. But we could not change rooms as the hotel was full that weekend with parents visiting UNF. Hotel was busy that weekend and the walls must be paper thin so the noise coming from the rooms next to us and the hallways was a lot.

On the plus side, the hotel is in a great location but so are several others which are by far better places to stay. We would not go back to this property.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
    282
    149
    63
    31
    11
See reviews for
138
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44
192
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Waukee, United States
1 review
Reviewed May 7, 2013

The employees are absolutely wonderful. They treat you as if you were there every day and are very personable. The hotel is very clean and comfortable. It is not often that I feel comfortable walking around barefoot in a hotel, but this one I have no problems with doing that. I stay at this hotel every time I visit Jacksonville.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, May 16, 2013
Stephanie,

Thank you for your response. We are very glad you enjoyed your stay and felt at home at our hotel. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island Fl., United States
2 reviews
Reviewed May 4, 2013

The state track meet was held that weekend in Jacksonville. At least one team was staying at the hotel. The staff was excellent with the team and still attended to our wants with efficient courtesy. Congratulations for handling a tough assignment.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randall J. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, May 16, 2013
Thank you for your kind words. We are glad we could exceed your expectations and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2013

I have recdently had the plewasure to stay at this Garden Inn. The staff were efficient, courteous and accommodating. The rooms were well appointed and clean. The internet was fast, enabling one to complete his business quickly. The breakfast buffet, ordered meals and wait staff were great. Movie theater and numerous restaurants are in the same parking lot area (walking distance). Shiopping is closeby,within a couple of miles and includes several malls and roadside stores. A Good place to stay

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Romeo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 24, 2013
Thank you Romeo D for your nice review of our hotel. We appreciate the kind words and hope you will choose the Hilton Garden Inn on your next trip in Jacksonville, FL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vestavia Hills, Alabama
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 2, 2013

I stayed here April 1st and the hotel was ok. There was nothing exceedingly wrong, but it also wasn't anything to make me want to stay here again. The room was generally clean, however it looks like it was in need of an update or deep clean. The carpet in my room was worn and had numerous small stains and discolorations. The bathroom sink had a drip and a subsequent stain. None of the faucets were shinny, just sort of dull and worn.

Room Service is provided by a nearby restaurant named Seven Bridges. The menu is very limited compared to the menu offered if you were to dine in. The food came and was fresh and tasty, but the covers were filthy. It was probably "clean filth" but it is obvious no one takes the time to clean off the baked on grime - which speaks volumes to the over all care (or lake of) they take when running their restaurant.

The beds (both in my room) were extremely squeaky and felt generally unstable.

The next morning my room service tray was still sitting outside my door, which is ridiculous. When the staff walked by to deliver my bill or delivery my newspaper they had to have seen it and simply said to themselves, "eh, someone elses job, not mine" and kept on walking. Not the way to run a hotel.

Will I stay here again? Possibly, but not probably. Especially for $159/night.

Room Tip: Room 330 was very big - seemed much larger than average.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john79g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 24, 2013
John79g,

Thank you for taking time to share your experience with us. I am sorry to hear that we did not exceed your expectations. This is not the service that our guests are accustomed to and I assure you that I will definitely follow up on the housekeeping and room service issues you experienced. I sincerely appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, Pennsylvania
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 31, 2013

Location, location , location. It says it all. Great staff, parking excellent, rooms clean and spacious . We will be back and stay here again. Close to shopping, golf, beaches, movies, and the cookies were great when we got back from a long day of touring!

Hilton got this one right

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffreyb20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 24, 2013
Thank you for taking the time to write a review about our hotel. We appreciate your kind words and look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chihuahua
Level 6 Contributor
257 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 28, 2013 via mobile

This Garden Inn is very well located in the south-east of Jacksonville, within walking distance of the III Forks restaurant. You also have a brewery and a cinema nearby for the off business time. You are also 20 minutes away from downtown and orange area, so you can move around town very conveniently. Additionally, the hotel rooms are clean and quiet, and the premises are in a very well condition. If i am back in the area for sure will stay in there again!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 24, 2013
Thank you for the positive feedback! We appreciate your loyalty and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Property: Hilton Garden Inn Jacksonville JTB / Deerwood Park
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246-8221
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Official Description (provided by the hotel):
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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