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“Business Travel for 2 nights”

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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #14 of 132 Hotels in Jacksonville
Certificate of Excellence
Cary, North Carolina
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Business Travel for 2 nights”
4 of 5 bubbles Reviewed May 29, 2012

The Hilton brand is one of the preferred hotels for my employer so I find myself visiting a Hilton more often than other chains. Due to my last visit at a Hilton (in a different state), I was surprised, (more like relieved) that this location was clean and very welcoming upon my arrival. The front desk staff was very pleasant and I found it "comforting" to have management onsite even when I didn't need them. My room was clean (saw a cobweb on the wall near the ac unit) but that didn't bother me since the carpet was stain free, there was no dust on the furniture or tv, the sheets were impeccable (no hairs or stains!) and the bathroom was very clean. I could tell that housekeeping took the time to clean the room because they actually swept the bathroom floor!

Internet is complimentary but the wireless connection was a little unstable when attempting to connect through my company's VPN. However, I could use the wireless just fine with my iPhone.

Although breakfast is not included in the price of the room, there was a variety of cold and hot selections. The servers were GREAT! They were very hospitable and available to meet everyone's needs.

The location is perfect as it is near a lot of restaurants and shopping.

Kudos to the staff and management at this location! I was very impressed with your service and the condition of the property. Thank you for a wonderful experience.

Room Tip: I stayed on the 3rd floor near the elevator and surprisingly no noise!
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ucanrespond2me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, June 5, 2012
Thank you so much! Were glad you enjoyed our hotel!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

Traveler rating
    271
    141
    59
    29
    8
See reviews for
131
115
42
182
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Grangemouth, United Kingdom
2 reviews
4 of 5 bubbles Reviewed May 26, 2012 via mobile

Excellent customer service. My travel agent had made a mess of our booking and hotel had no record of our visit. Hotel staff put us up in room with minimum fuss within 5 mins and sorted it all out with our travel agent. Waiting staff all very efficient and friendly. Thoroughly reccomend this hotel

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrettSinclair-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 13, 2012 via mobile

We stayed here 3 nights while visiting friends in town and attending the shrimp festival. Great location near restaurants and movies. 9 miles to beach too. We will be back soon.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FancyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, May 16, 2012
So glad you enjoyed your stay! Thanks so much!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
273 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed May 10, 2012

It's about 14 miles from downtown, I would not stay there for business downtown, but for something you need in the area it is very nice and clean. I am a hilton diamond member and was please with everything.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubba086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Canaveral, Florida
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 19, 2012

On a recent trip we had a night to spend in Jacksonville and chose this hotel. We were so glad we did. The staff was so friendly and wonderful to deal with! As we were going to check out we passed an employee in a maintenance type uniform who took the time to stop, smile and wish us a Good Morning.The rooms were perfect! The pool was a nice way to relax in the afternoon.

We had a so-so experience in Jacksonville itself, but the hotel was so nice that it made up for the trip! If I am ever in this area again I would look forward to staying here again!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunLuvr321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 23, 2012
Thank you so much for your recent stay! Were glad you enjoyed it and we'll see you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casselberry, Florida
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 14, 2012

Only comment I have is bathroom toilet flushes poorly

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rina2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 23, 2012
Im glad you enjoyed your stay and I apologize for the issue you experienced in bathroom! I looked up your room information while you were here and we have resolved the problem! Thanks again and we'll see you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FLORIDA
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 11, 2012

On a recent night out we stayed at this location and have to say that the above and beyond attitude of the entire staff was exceptional. We picked this location because it was near restaurants, movies and shopping. Exceptional stay and will definitely stay here again.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oudda63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, April 23, 2012
So glad you enjoyed your stay here! We apprectiate the great feedback and we'll see you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Property: Hilton Garden Inn Jacksonville JTB / Deerwood Park
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246-8221
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Official Description (provided by the hotel):
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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