this was absolutely the worst stay at a hotel i have ever experienced. my sister and i went to visit our brother before he was shipped to iraq. we went to the hotel first thing where we had booked with a credit card and showed up and paid cash. the lady at the desk told me no problem took my money and we were fine and nothing would be charged to my credit card. we went to our room to find that there were no towels or wash clothes at all. i went to the desk to get some and was told they were "almost sold out the night before and didn't have any avaliable." my brother goes to get some just after i return and he comes back with an arm full of towels after making the front desk clerk go to the back to get them. the next day we found out that we were not going to be able to stay there the second night so i went to tell them that i would be checking out early and the clerk told me that my card would still be charged. i explained that i paid cash yesterday and that nothing was to be charged to my card. he explained that yes both nights had been charged to the card. demanding my money back from when i paid cash.. he told me he had no record of receiving cash from me. when i then asked to speak to a manager immediately he told me he was on vacation and there was no way to contact him. after arguing with him for 15 minutes he finally returned my money. my card was then still charged for both nights even though i was unable to stay for the second night. when i went to check out the clerk was sitting on the couch watching tv and said "oh well just leave the key at the desk"... i checked out at about 5:00pm there was no reason for him to not be at the desk. being that i work at a hotel myself, i have gained a whole new perspective on my job and will never stay at another red roof inn when i travel. i have already shared this story with my friends and family and urge them not to stay here. honestly the worst stay i have ever had.
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- Also Known As:
- Red Roof Inn Jacksonville
- Jacksonville Red Roof Inn