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“Almost like being at home”

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SpringHill Suites Jacksonville
Ranked #39 of 133 Hotels in Jacksonville
Rockledge, Florida
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Almost like being at home”
Reviewed November 6, 2012

Having to visit Jacksonville very often, I choose this hotel exclusively for my business visits.

I usually interact with the evening staff for check-in, and find them to be warm, professional, efficient and welcoming. The Front Office Manager, Bridgette, has a gift for hospitality and customer service. Recently, a stay lasted longer than anticipated, and I arrived unannounced, sans-reservation in a thunderstorm, looking like a drowned rat, and asked if they could possibly accommodate me for the night- and Bridgette and her staff were instantly in "turbo-hospitality mode." I was checked in and safely tucked into a room with bags in less than 10 minutes. It was a wonderful experience after a long and frustrating day!

The facility is updated, sparkling clean, has spacious suites (sleeping area is a separate room from the mini-kitchen/working/living room) with ample workspace, and free breakfast- which the morning staff is happy to make "to go" if you are in a hurry. Once you arrive and settle in, there are a dozen eateries within walking distance, a multiplex theater if you need an escape, and a fabulous outdoor mall 10 minutes away by car.

If you need to visit for ANY reason, this would be my first choice!

Room Tip: I have stayed on both sides of the hotel, and found the pool side to be cooler in the summer; it fac...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JuliaMacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy M, General Manager at SpringHill Suites Jacksonville, responded to this review, November 12, 2012
Thank you so much for your review. We always strive to make every guest feel like this is their home away from home while traveling, so we were so pleased we met the expectation. Thank you for commenting on the Front Office Manager. She is an invaluable asset to our hotel and company. I will certainly pass along your comments to her.
Thank you again and we really look forward to your return.
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207 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Mayaguez, Puerto Rico
Level 5 Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 23, 2012

In town for recent family wedding at St. John Center. This was excellent location for most things in Jax and only 1/2 hour from airport. Facility is very clean and front desk and staff are all very helpful being from out of town. This is one of the older suites it seems compared to other that I have stayed at but well kept. My only complaint is the walls are paper thin so if you have someone on the other side who stays up late or loud TV your going to here it all. We lucked out during our stay on the 5th floor with only occasional noice. Nice little workout room , outdoor pool and basic breakfast every morning inlcuded (no big deal ). I would stay here again if in the area.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Cededone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy M, General Manager at SpringHill Suites Jacksonville, responded to this review, October 28, 2012
Thank you for your recent review of the SpringHill Suites Deerwood. I am so glad that you would return if in the area. We take pride in our hotel to ensure everyone has a great stay. I am glad that the area suited your needs and that the staff took good care of you while here.
We are an older SpringHill but we will be getting a "refresh" next year. I hope on your next stay you will be able to rate us as excellent.
Thank you for staying with us and we hope to see you again on a future stay.
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Charlotte, North Carolina
1 review
Reviewed September 20, 2012

great experience as always at springhill suites.. folks always recognize me as a returning guest and thank me for my loyalty. , whether it is the front desk, or hotel employees, I must have heard from 3 folks nice to see you again, Mr Loveless.. rooms are great.. I do wish there was 2 treadmills in the gym as opposed to just one..

Room Tip: I probably would not chose the first floor again or at least let folks know that it is noiser than o...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chris l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy M, General Manager at SpringHill Suites Jacksonville, responded to this review, September 28, 2012
I am so glad that you keep coming back to stay with us. We certainly appreciate it, but more importantly we enjoy spending time getting to know our "Regulars"!! I wanted to let you know that sometime at the beginning of 2013, we will be getting a refresh on our fitness room with all new equipment. I know it is a ways a way, but something to look forward to and I will put in the word for 2 treadmills!

Thank you again for being a loyal Marriott Rewards Member and we will see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Nb
Level 6 Contributor
130 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed September 13, 2012

We stayed at this hotel just before a recent cruise and we had two rooms across from one another. We were greeted warmly upon arrival, checked in efficiently by a friendly front desk clerk and provided with rooms that were as close together as possible. Obtaining extra blankets was not an issue and they were promptly provided. Breakfast was very good and was kept fresh and well stocked. The pool was wonderful and we very much enjoyed our time playing with the kids in the pool. The room itself was clean, the beds were comfortable, the bathroom was immaculate, the water pressure in the shower was exactly what I wanted and the air conditioning worked perfectly. More importantly the floor in the room even passed the white dress sock test. I've stayed in a lot of hotels and typically white socks show just how clean a room really is and I'm pleased to say that while I wouldn't eat off the floor, I was very happy to have my small child playing on it, etc. I'd certainly stay here again without any trouble. The only negative is that this particular hotel is not close to the airport and I say this because another couple who stayed here found this out by accident and they were not impressed ( a little research in this case would have paid off :)

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank SoLittletime2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy M, General Manager at SpringHill Suites Jacksonville, responded to this review, September 17, 2012
Thank you so much for the kind words. I am truly happy that you enjoyed your stay. I will pass along to the staff that you thought the hotel was clean and friendly. This is what we strive for everyday. I am so glad that you got to enjoy the pool as well. I hope that you will come stay with us again soon!
Thank you again, and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2012

I have stayed here for work. The staff is super friendly and will treat you well. All of the rooms are nice and the pool and workout room is great. The hotel is walking distance to a lot of great restaurants and a movie theater.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AP1681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy M, General Manager at SpringHill Suites Jacksonville, responded to this review, September 17, 2012
Thank you for the kind words about your stay. I am so glad that you had a nice time at the hotel. It will be my pleasure to pass along the comments to the staff. I hope you will stay with us again in the future and thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed August 23, 2012

We arrived at 12:40 am last night to find a very old man behind the desk (I am not an ageist but this individual looked like he would struggle to even stand).
I was informed that my room was given away, no other rooms were available in the nearby area, and I would have to stay at a downtown hotel in Jacksonville.
The desk person was completely overwhelmed when I even asked to see whether there may be more amenable nearby options.
Later I found that the manager had called me at 12:28 to ask me to call her (she did not mention the room was given away).
I gather reservations at this location are first-come, first-serve, catch-as-you-can.
The hotel they booked us in required valet parking, was an isolated high rise with very expensive breakfast, and charged $ 9.95 for internet.
In total, not including the round trip inconvenience - we had traveled 1.5 hours to the hotel, arrived exhausted, and we had a 7:30 am meeting that was no longer nearby - the lack of sleep, the extra gas, etc. this little glitch cost us $40.00.
I travel frequently for business, and the last hotel chain that did this to me - a Holiday Inn Sunspree Resort in Florida during the 1990's that relocated us to another Holiday Inn with no amenities - I have never frequented again.
While this was expensive for me, in the long run, this will be more expensive for Marriott

Room Tip: Don't choose a room here at all. Go to the nearby Hampton Inn.
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  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank FUNANDGAMESTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2012

When my DD plays ball down here we always stay here. The rooms are large & clean, but the reason we always come back....The staff is always amazing and they appreciate you choosing to stay with them. Great location also.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Jacksonville

Property: SpringHill Suites Jacksonville
Address: 4385 Southside Blvd, Jacksonville, FL 32216-5475 (Formerly SpringHill Suites Jacksonville / Deerwood)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 133 Hotels in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

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