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“Not Bad, Not Great” 3 of 5 bubbles
Review of SpringHill Suites Jacksonville

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SpringHill Suites Jacksonville
Ranked #61 of 132 Hotels in Jacksonville
Melbourne, Florida
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Not Bad, Not Great”
3 of 5 bubbles Reviewed June 1, 2012

We stayed here for one night when seeing the USA-Scotland match and it turned out to be an easy trip to Everbank Stadium with plenty of restaurants and stores nearby. The hotel was pretty busy with an NCAA track tournament going on, but the staff didn't seem flustered and the front desk staff was very friendly. The pool and spa were clean and well maintained, but the rest of the hotel was definitely suffering from the influx of college kids. The common areas were less than pristine and the rooms were a tad faded. As a vegan, I find breakfast buffets challenging, but the staff was knowledgable and accommodating. Overall, the hotel was perfectly fine for what we needed.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sseaton68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Hebrew first
  • Spanish first
  • Any
English first
Fort Lauderdale, Florida
Level Contributor
437 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 1,249 helpful votes
3 of 5 bubbles Reviewed May 7, 2012

If you have ever been to a SpringHill Suites Hotel, you will notice this one is NOTHING close to resembling one. The hotel is kept in good condition, but the furniture in the rooms is definitely dated. The rooms are a nice size, the beds comfortable, but the maid service stinks. Not once did they replace any missing toilet paper, tissues, toiletry items, coffee, tea, or even bother to clean the water stains on the mirror. They also would take our towels, but fail to replace the fourth set and we would have to keep going to front desk for new ones.

I should also add that the walls in this hotel are VERY THIN! The weekend we were there, a group of high schoolers from Miami invaded the place and the noise level was intolerable. I have to say the front desk did an AMAZING JOB at trying to control the chaos. We got very little sleep those 2 days they were there. The next group that came was not much better, although they did finally quiet down by 1:00 am.

The breakfast at this hotel is pretty bland. The eggs are tasteless, but they do offer hot sauce and sour cream to mask the flavor. For the waffles, you have the choice of blueberry or original batter. They also offer an assortment of breads, 4 cereals, yogurt, apples or bananas (which never got replaced and the bananas were sitting open and browning for days), muffins, juice/milk/coffee/tea.

This hotel also offers complementary coffee, tea, and lemon water in their lobby round the clock.

I must say though, this hotel is in an EXCELLENT LOCATION and there are numerous restaurants, shops, a grocery store, gas stations, and a movie theater, within a very short walk. It was nice not having to take the car everywhere and fight for a spot to park. This hotel is also located about 3 miles from the St. John's Town Center, which has every store imaginable!

For the price, it is a good deal, but it's just not what I expected of a SpringHill Suites.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cynderella43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, GA
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed April 23, 2012

Nothing major, just a lot of little things that when added together made for a less than expectional Marriott experience.
Let's start with breakfast. The coffee was not that good. The hot food was not that good either and was the same everyday--no variety.
The fitness room consisted of one treadmill and one eliptical machine and a few hand weights.
The first day at the pool, there were no pool towels.
It was nice to have a laundry on the premisies, but the laundry room was dirty.
Maid service was good, but the room was never made up before 3pm and the staff knew I was stuck in the room all day.
There was no phone book in the entire building
The location was convenient for our needs, but it was hard to get to.
As a loyal Marriott Rewards member, I wish we had stayed at the Hilton.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SquareKnot73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Statesboro, Georgia
Level Contributor
130 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 27, 2012

Good location - especially if you have doctor appointments at Mayo Clinic which is about 10 minutes away.

The staff is very friendly, professional, and accommodating.

Beds are very comfortable. For the most part, rooms are clean, but we found that the wallpaper in the bathroom had been overlooked and was in need of wiping down very badly. Also, the toilet had an odor about it.

Although the breakfast was included, it wasn't anything to brag about.

That being said, we would stay there again.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daisies33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 13, 2012

The hotel staff is VERY helpful. The rooms are clean. The work space is sufficient. All the rooms are suites and very economical.

  • Stayed August 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maestrovoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
84 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed January 6, 2012

As noted by other reviewers the design of the suites seems a bit dated. As you entered our suite, the desk and wet bar/fridge area was to the right and a chair and sleeper sofa on the left. Further into the room, a wall divided the entry area from the beds. The TV (looked to be about a 42” flat screen with many channels in HD) was in the middle and while the TV pivoted, it either had to be viewed from the sofa or the beds but could not be seen very well from both. Our room was on the first floor and as also noted by other reviewers, you could pretty easily hear noise from other rooms, including running water and people conversing. Our room looked out over the pool but the window was permanently fogged for the most part. The wireless Wi Fi was easy to connect to and operated at a decent speed. The breakfast area is small and was hopelessly overrun the morning of our stay. The location of the hotel is good as it is in a pleasant entertainment area with several restaurants, coffee shop and movie complex all within a short walk. We had stayed the previous two nights at the Hampton Inn which is adjacent (and nicer) but stayed at the SpringHill the third night because the room rate was $55 less than the Hampton. It was OK for a night but nothing at all special.

  • Stayed January 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank H0lidayr0ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

This was a good Marriott. We would definitely stay again.
Pros:
Great location. Walk to restaurants (Fridays and Jason's Deli - free ice cream!) and there is a very nice, extensive shopping area across the street.
Nice entry court with pavers, fountain, lovely, immaculate landscaping
Free paking
Very friendly and attentive desk clerk. Gave us popcorn to microwave.
Spotless breakfast area, lobby, and rooms
Pretty good free breakfast
Beds were comfortable - nice linens, pillows
Room was quiet
Suite was a good size and spotless, fresh smelling
Huge shower area with sink outside (Always welcome with more than one guest)
Heat worked well
Huge flat screen TV, nice picture
Cons (Please note - these are minor issues - They probably only bug me because I am trained as an architect and I do renovation)
The bath faucet leaked into the tub when the shower was on
The bathroom sink faucet handle worked fine, but flopped about and shut itself off when it was in certain positions
The TV placement was poor due to the room layout. It sat on a dresser placed on a wall between the sitting room and bedroom areas. To watch it you had to turn your head all the way to the left from the beds and to the right from the couch.
The beds faced a full length mirror and the sink area - not the TV!
Tip to Marriott - ALWAYS place the TV where guests can watch it from the bed. NEVER place a bed so the view is into a bathroom.
This is the second Marriott we stayed in in FLA that had lemon yellow walls - seemed to have no relationship to the color of the carpet and the sofa. Next redec - pick a nice neutral!
The wall art was bland and dated. It didn't complement what was otherwise a pretty nice suite.
Again, none of the above is a reason not to stay at this hotel. It was very nice, comfortable and clean. We had a very nice stay!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FamSocialDirector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Jacksonville

Property: SpringHill Suites Jacksonville
Address: 4385 Southside Blvd, Jacksonville, FL 32216-5475 (Formerly SpringHill Suites Jacksonville / Deerwood)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

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