Overall my stay at the hotel was pleasant; I was dissatisfied with the lack of variety for the complimentary breakfast and no one informed me that the hotel was under construction when I made a reservation.
Dear Kanisha T,
We sincerely appreciate you taking time from your busy day to review the Baymont Inn & Suites of Jacksonville, FL.
We are happy to hear that your stay was pleasant, as that is our first priority. Although we were not able to WOW you (this time), we hear your issues and will address them through the proper channels so that we can continue to work for that WOW factor!
Although our breakfast bar offers many, many items such as biscuits and gravy, yogurt, fruits, juices, hot and cold cereals, a wide variety of bread products and freshly made waffles, we would like to hear what our guests are looking for at breakfast time. Please feel free to email me at the address below, or call the hotel directly and tell me what you think we could add to make our great breakfast bar even greater!
Regarding the 'construction' you mentioned, I am not sure of what you speak, but we are constantly working to update and renovate our already beautiful hotel on a daily basis. We will occasionally have the unforeseen water leak or similar issue arise, but they are dealt with immediately. This must be the case when you visited with us recently, as we were refreshing our pool at the time you were with us and had no interior construction going on.
We hope that you will continue to use Baymont Inns & Suites or other Wyndham Hotels for your accommodation pleasure. If you return to our area, we would welcome the opportunity to accommodate you again to show you our continuing progress!