I have stayed at this hotel over 12 times within the last 2 months, and had returned to this site for business again for one night. I redeemed a Wyndam rewards room for free with my points. When I got to the room, I could not get on the Super 8 access point (internet), however I could log on to Dennys and was ok with that. I'm not too picky other than a bed and internet(required by my employer). I went to a business meeting and came back and could not get on dennys access point and since Super 8 was not working at all, I requested to be moved to a room that had accessibility since I had 3 hrs of paperwork to do online. The front desk worker (Manny) said that I had been in the room over 15 mins and that I could not move. He suggested that I come to the lobby to use the internet. I replied saying that I paid for a room that had internet, and I need a room that has internet. I'm not going to sit in the lobby for 3 hours to do my paperwork. The hotel had barely 20 cars, so I'm sure they had availablity. He said he would call me back and told me the same thing, that because I had been there over 15 mins, he could not move me. I told him that I have never had anyone not move me because of their inability to provide services. I even called Super 8 corportate, and they filed a claim to get my points returned to me. I ended up staying at the LaQuinta next door and will never return to Super 8. The front desk worker (Manny) was very rude, suggesting that because I had paid with rewards point that it was not a big deal for him to take care of me. All of which, because of Wyndam rewards, thats why I stayed at this hotel 12 times. WOW... they made $45 a night x 12, and burned all my future stays on this. They are rejects and have no idea what customer service. They do not understand Americanism, and are Indian Owned.
Spend the extra $15 and stay next door to a more inviting place. I stay in hotels 20/30 days out of the month, and have NEVER had trouble moving to another room. Every hotel wants to be sure that I am 100% satisfied and always return. Not this one... They could care less about you, your experience... nada... I took all my business here in Orange Park, and they blew it all by not taking care of me. Icing on the cake: I had not even sat on the bed.. only set up my computer. I could have messed up the room before I left, but I didnt.. I'm the better one in this situation.
My suggestion: Spend your money somewhere that cares about you and wants you to be satisfied. These guys do not care about you one bit. You can listen to me, or take your chances. The only reason I even wrote this, is so you would not have to.
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- Also Known As:
- Super 8 Jacksonville
- Super Eight Jacksonville
- Jacksonville Super Eight
- Jacksonville Super 8