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“Filthy, Run-down”

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The Inn at Mayo Clinic
Ranked #62 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed August 8, 2009

My mother had a kidney transplant at the mayo. She and my father and various family members stayed at the inn for a month. One room had a broken bed - it took them 3 days to move my parents. I was with them for 5 days - the bathrooms were not clean in spite of daily house-keeping visits. Today I went to the front desk and let them know. After housekeeping left - the floors were still filthy and the beginning mold still on the tub. I went down to the front desk again and told them it was unacceptable. Instead of sending up a manager - they sent the same woman who hadn't cleaned it in the first place. I had to show her how to do her job. I've traveled a lot and stayed in many hotels. I can tell you that if not for its proximity to the Mayo Clinic, this hotel would/should have NO business. And, while the rates are slightly under market - they are not that inexpensive. We will be lodging official complaints with Marriott and with the Mayo Clinic.

  • Stayed: August 2009, traveled on business
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1  Thank dedhamfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded June 5, 2016

We are sorry for your experience and have adjusted our training practices to ensure that other guests do not have that same experience. In regards to our beds, we have since replaced all of our mattresses and almost all of our box springs.

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88 - 94 of 102 reviews

Reviewed May 13, 2009

I stayed at the Inn at Mayo in 2007, and was puzzled by the comments that the rooms are run down and dirty. I Was concerned that it had gone down hill in two years. I stayed there again in May, 2009. Our room was immaculate.

The rate for a room ($169 a night ) is reasonable, since Jacksonville motels/hotels are pricey. The rooms are suites, with a sitting room, a complete kitchen and a bedroom. The Inn provides a shuttle service to all locations at the Mayo Clinic. In addition, it will do grocery shopping, at no cost, to guests who prefer to cook in their rooms.

Yes, it is a long walk the elevator, but., for the asking, wheelchair service is provided. Call me a racist if you wish,but front desk service has deteriorated. The staff now consists of those whose English is clearly their second language, which is not good.

  • Stayed: May 2009, traveled as a couple
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1  Thank FloridaSallty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded June 5, 2016

We are glad that you found your room immaculate and hope that you will give us the opportunity to serve you should your travels bring you back to the area. Many of our associates are from other countries and we pride ourselves on our diversity. At our front desk, however, all of our associates speak English as their primary language.

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Reviewed December 14, 2008

Just got back from spending 6 days at the Inn at Mayo. Cant thinks of any other reason to stay at this hotel other than the fact that you need to be close to the Mayo Clinic. This was our case.
The hotel is connected to the clinic via a hallway. Both hotels that are next to the clinic are Marriotts. One is a Courtyard, which is NOT connected, and this one, which is a Residence Inn.
Anybody who has stayed at a Residence Inn knows what the hotel is all about. No nonsense, and very spacious. I had a first floor room with a kitchen, seperate living room with a TV, and a bedroom with a queen size bed. All in all, it was perfect for what I was there for.
The hotel has complimentary breakfast which consists of waffles, bagels, muffins, cereals, yogurts, etc.
The service was friendly and very proffesional.
I recommend this hotel for anybody having to stay for a long stay during your time at the Mayo Clinic.

  • Stayed: December 2008, traveled solo
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1  Thank riccoq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded August 16, 2016

Thank you for your kind review.

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Reviewed October 26, 2008

As other reviewers have noted the desk staff at this hotel are very friendly and welcoming. Our room, however, is sad. The sofa sags badly, the wood furniture is scarred, the TVs are old, the armchair is worn and stained and the lighting is not good. On the plus side, the room appears to be clean.

The main advantage of this hotel is that it is connected to the Mayo Clinic.

  • Stayed: October 2008, traveled as a couple
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1  Thank ClaudiaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded August 16, 2016

We are sorry that the suite condition did not meet your or our expectations. We have since fully renovated the room and are happy to report that there is no sagging furniture anywhere in our hotel.

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Reviewed July 8, 2008

My wife and I had a great time over the long July 4th weekend,
staying at the Inn is like having your own small apartment.
The rooms are always nice and clean,the free breakfast was
very good,but the best thing is the Front Desk Staff-They are Always
Very Friendly-Especially Cynthia,What a Great Employee.
We are both looking forward to our next stay at the Inn.

  • Stayed: July 2008, traveled as a couple
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Thank IowaGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded August 16, 2016

Thank you for the nice review. We love being able to offer spacious suites that are about 40% larger than the average hotel room.

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Reviewed September 13, 2007

My husband and family have been at the Inn at Mayo Clinic for over three months now and it's ideal for a long-term stay. Management and cleaning staff are just great. Everyone has worked on making the family as comfortable as possible and are very responsive to requests. I would definitely recommend it.

Stayed: May 2007
1  Thank irishmum2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded August 16, 2016

Thank you for the wonderful review. We have many guests that only stay for a few nights, but a group that stay for 3 months to a year and they all make our hotel so special.

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Reviewed July 13, 2007

Leaky toilet , had to chase down " non English speaking" hotel maid twice to get room cleaned. Complained at front desk. They really didn't care. Had same problem day after day.

  • Stayed: June 2006, traveled with family
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Thank benellisima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded August 16, 2016

We are sorry that you would have an experience like this in our hotel. We have done extensive training since your encounter and had some staffing changes as this is not in keeping with our expectations for our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Mayo Clinic

Address: 4420 Mary Brigh Dr, Jacksonville, FL 32224-1836
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #62 of 134 Hotels in Jacksonville
Price Range: $155 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Mayo Clinic 3*
Number of rooms: 78
Official Description (provided by the hotel):
With a compassionate and obliging staff, smartly appointed suites and special discounts for extended stays, the Inn at Mayo Clinic Jacksonville Florida provides a soothing environment. Connected to the Mayo Clinic by an enclosed, climate-controlled walkway, this smoke-free hotel offers spacious studio, 1- and 2-bedroom suites that surround you with the comforts of home. You'll find a full kitchen, a relaxing living area and sleeping areas. Complimentary services abound, like grocery pickup and delivery, daily housekeeping, deluxe continental breakfast and on-campus shuttle. Close to Jacksonville beaches and major attractions, this unique Jacksonville, Florida hotel offers an onsite fitness center for your enjoyment. Free High Speed Wireless Internet is also available in all guest rooms. For those guests with special needs, rooms with walk in or roll in showers can also be requested. ... more   less 
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Also Known As:
The Inn At Mayo Clinic Hotel Jacksonville
Residence Inn Jacksonville
Mayo Clinic Inn
Hotel At Mayo Clinic

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