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Reviews (3,251)
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Reviewed August 15, 2017

Beautiful view absolutely gorgeous
Can't wait til the next trip
The staff was professional and nice
Will be booking my next trip in a few months
And will be staying at the Hyatt once again
Thank you for everything

  • Stayed: August 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 457tiffinif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this reviewResponded August 18, 2017

Hi 457tiffinif,
Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the hotel and our service. I am glad to hear you enjoyed our views. We have some of the best in Jacksonville. We look forward to welcoming you back soon.

Warm Regards,
Rachel Otis
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

There was construction between hotel and river front. Pool needs attention and food was very over priced. Rooms were comfortable and had a view of the river and bridges. Lots of construction around the hotel so decided not to walk around the river front.

  • Stayed: August 2017, traveled solo
    • Value
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Review collected in partnership with Hyatt Hotels
Thank sssUnitedStates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this reviewResponded August 18, 2017

Hi sssUnitedStates,
Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the hotel and our service. We appreciate your feedback and have had our team maintain our pool since your stay. We look forward to welcoming you back soon.

Warm Regards,
Rachel Otis
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

this hotel is absolutely amazing the views, the restaurants and rooms are amazing. The staff was very friendly and accommodating. The pool area was a little crowded but very relaxing all the same. This was a great hotel to spending a relaxing Birthday weekend

Room Tip: you want to get a view of the water
  • Stayed: July 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank LeNedra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this reviewResponded August 18, 2017

Hi LeNedra I,
Happy belated Brithday! Thank you for choosing to stay with us while in Jacksonville during a special weekend. We are delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon.

Warm Regards,
Rachel Otis
Marketing Manager

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Reviewed August 14, 2017

The hotel is average, nothing special, but the surrounding area is a ghost town. The beautiful river walk is empty, stores and restaurants within walking distance of the hotel are empty or out of business. No traffic to speak of... How in the world could such a beautiful area not be packed with people on a nice summer evening.

  • Stayed: August 2017, traveled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank michaeloQ9454GL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this reviewResponded August 18, 2017

Hi michaeloQ9454GL,
Thank you for choosing to stay with us while in Jacksonville. We are glad to see you enjoyed the hotel and our service. I apologize if the city did not meet your expectations. We hope to welcome you back soon.

Warm Regards,
Rachel Otis
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2017

My vehicle that was given to valet for the night was hit and I was not notified. No one planned to notify me. Thank goodness for good people that were around that got plate information for me. I would not recommend the hotel to anyone after that experience.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 428sejlab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this reviewResponded August 14, 2017

Hi 429sejlab,
Thank you for choosing to stay with us while in Jacksonville. We appreciate you sharing your feedback with us. I apologize for your experience. I will pass this along to our management team to look further into. We hope to have you try us again in the future.

Warm Regards,
Rachel Otis
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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