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“Will never stay there again...”

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Hyatt Regency Jacksonville Riverfront
Ranked #10 of 132 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
Tampa, Florida
Level Contributor
270 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
“Will never stay there again...”
1 of 5 bubbles Reviewed September 24, 2009

I have stayed at this property several times, and each time there is something else that just doesn't sit well with me. This trip there were several things that finally broke the camel's back. Perhaps as a business traveler that spends several nights a week away from home I am a little picky. But these things...well, you decide.

To begin with, I tried to purchase something in the gift shop using a room charge. However, the gift shop staff needs to verify that you are really a hotel guest so they caIl the front desk. The problem...nobody would answer the phone, and there was nobody up there. After five minutes of trying, we gave up.

Next, I placed a wake-up call for 7:30 am as I was up until 2:00 am working. 6:00 am the phone rings with my wake-up call. What? I explain to the woman calling that she has the wrong room, and that my wake-up call is for 7:30 am. Her response "ok...I'll call you back then." No apology...nothing. If that were not enough, at 8:15 am sharp, housekeeping was banging on my door ready to clean.

Finally, breakfast. It was at least on time, but the person who prepared the plate obviously didn't bother to look at the fruit before putting it on the plate. It was not fresh, and certainly nothing I would serve a guest, much less eat myself.

The hotel is clean, and the staff is friendly. Their rates are reasonable and the location is outstanding. However, the service has been continually getting worse as they appear to be cutting costs to stay afloat in this economy. Regretfully, I will have to take my business to another hotel, because things are not improving.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, September 29, 2009
The management of the Hyatt Regency Jacksonville would like to thank you for sharing information on your recent stay.
Our team continually strives for opportunities to make improvements and your important feedback is way for us to focus on specific areas of the hotel.
We sincerely hope that you will give our hotel another try, if you wish to discuss any of your concerns, please contact us directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (504)
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English first
Level Contributor
88 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed September 24, 2009

for me personally, trust is a very big issue. when i travel, i usually go back to the same places if i have a good experience. when traveling in groups, knowing what to expect makes my job much easier.
if i find a property where everything good is predictable time after time, i trust every experience from then on will be the same. i have stayed here several times, usually for 5-6 nights, over the last 3 years and i will do so. the rooms are always, always clean. the front desk staff, is always professional and in addition, their individual personalities make any contact enjoyable. in a supervisory capacity, michael continues to shine and always greets me with a smile as if from an old friend. housekeeping, even with some language barriers, are friendly and accomodating. bottom line, this property earns my trust every time i go there. time after time after time. no, i am not on their payroll!!! this property is that good. try it. they will earn your trust, too.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank idriveyousafely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, VA
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed September 3, 2009

I stayed at the Jacksonville Riverfront Hyatt with my wife and son on Aug. 19-21, 2009. We went to Jacksonville to tour Jacksonville University. The hotel is awesome. I paid $66.00 per night by booking on hotwire.com. The hotel is right on the St. Johns River. Plenty of places to eat close by. The hotel food is extremely expensive, $7.00 for a bowl of oatmeal or grits. There is an Einstein Brothers Bagel Shop behind the hotel which is resonable for breakfast. Nice pool. The Tampa Bay Buccanners checked in on the 20th so we got to see some of the team members. You won't be disappointed.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mxh202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, September 14, 2009
Thank you for your wonderful review of the Hyatt Regency Jacksonville. We are happy that you were able to enjoy our riverfront location and amenities. The management team will also take your pricing comments into consideration.
Please come see us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 21, 2009

First with the good: I was very pleased with the physical facilities. The room was nice, but not as nice as I would expect for a 4-star hotel. The pool and exercise room (on the top floor) were excellent with a glorious view.

Lastly the negative: They nickel and dime the guest for all the things that I think should be free. Parking for $15 per night. Local phone calls $1.15 per call; there was not documentation of this charge in the room. A bottle of water in the room $4.00. Internet in the room around $10 (don't remember exactly since I didn't purchase it).

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WolfDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 27, 2009
Thank you for your recent comments regarding your stay at the Hyatt Regency Jacksonville Riverfront.
We are pleased that you enjoyed view from our pool and gym.
We appreciate your feedback regarding some of your pricing concerns, these will be shared with the the management of the hotel for consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 10, 2009

Room is ok, if at the front view are nice.
Area is not nice at all, specially at night.
No wi-fi in the rooms, only wired internet and not free!

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpmaffeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 17, 2009
Thank you for your comments regarding the Hyatt Regency Jacksonville. Your feedback is an invaluable tool to which we intend to share with our management team for future consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 10, 2009

My husband and I stayed at the Hyatt while in Jacksonville to see the Kenny Chesney concert. This is actually the second time we've stayed here. The hotel is huge! But, for such a big hotel, they handle crowds very well.
The room was immaculate. We had a lovely view overlooking the river. The bathroom is spacious and well-decorated. The bed was extremely comfortable.
We paid about $124 for the room, along with breakfast for the two of us. What a bargain! Breakfast was delicious too.
My only complaint comes when we were checking out. I walked up to the front desk to what appeared to be an available receptionist. Without a greeting, she looks up at me, points and says "the line is over there." But there was no line! I have little tolerance for rude service people.
But, overall, this is a fantastic hotel, and I would highly recommend it!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kg30345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 17, 2009
It is a pleasure for us to hear that you enjoyed your recent stay at the Hyatt Regency Jacksonville for the recent Kenny Chesney concert.
We are very proud of our comfortable rooms and one of a kind river view location.

In addition, we appreciate your feedback regarding your check out experience, rest assured the management team takes customer satisfaction seriously and will immediately address your comments.

We welcome you back to our hotel in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waycross, GA
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed August 8, 2009

I was traveling alone with three kids to see Kenny Chesney; my dad had surprised us with the trip, and he had selected the hotel. Parking was excellent--convenient and safe ($15 a day self-parking). Rooms had a lovely river view; movies were available on demand; eight elevators ensured no waiting; hotel gift shop was well-stocked with snack and breakfast items. Roof-top pool was clean and well-stocked with towels (something that is usually never true at any hotel these days). Everything was clean and well-lit. Bob helped us get a cab to the concert; we got back in under 10 minutes afterwards. I have stayed at the Omni before when attending a concert, but this will be my choice from now on--

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMgr9, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 17, 2009
Thank you for your outstanding review of the Hyatt Regency Jacksonville.
We take great pride in our authentic hospitality and are honored by your comments.
On behalf of the entire team at the hotel, please come see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Jacksonville Riverfront

Property: Hyatt Regency Jacksonville Riverfront
Address: 225 E Coastline Dr, Jacksonville, FL 32202-5458
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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