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“Very friendly staff & good size rooms”

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Hyatt Regency Jacksonville Riverfront
Ranked #11 of 133 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
CT
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very friendly staff & good size rooms”
Reviewed February 7, 2014

I stayed for one night for work. I was impressed with everyone from the bell boy, reception and valet. They were all very happy in their roles, interested and yet focused efficient.
My room on the 17th floor had good space and was reasonable. Some updated decoration would be welcome but its just more to keep in the times rather then its shabby. The 17th floor has a nice executive room. Food in the dining room was good & service was a little on the keen/eager side!

Room Tip: Ask for the 17th floor
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CtHelsBells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, February 17, 2014
Dear CtHelsBells,

Thank you for sharing your experience at Hyatt Regency Jacksonville Riverfront while in town for work. I'm so glad you were impressed with out associates. At Hyatt we strive to provide ‘authentic’ hospitality and it shows. If you are ever back in Jacksonville, we hope you will stay with us again.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (514)
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North Georgia
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 4, 2014

Plenty off parking and room. Several conferences going at one time and no crowds. Nice rooms and great view of river. Walking distance from River Walk. This property is on the St. Johns river some 20+ miles distance from the beach.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, February 17, 2014
Dear Charles L,
Thank you for staying at Hyatt Regency Jacksonville Riverfront, while in town for a conference. We are pleased you enjoyed all aspects of your stay from our amazing views to our great location. We appreciate your business and hope you will stay with us again in the future.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kankakee, Illinois
Level Contributor
167 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 3, 2014

I loved the staff of the hotel. They were very helpful whether it was recommending a restaurant or getting you an extra pillow. Some of the room and public areas are a little worn. The on site "gift" shop should provide a little less pricey soft drinks. I would think that there would be a complimentary coffee bar or something in the lobby but no dice. I would stay again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BengCh001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, February 17, 2014
Dear BengCh001,
Thank you sharing your experience at Hyatt Regency Jacksonville Riverfront. We appreciate your kind words regarding our staff. If your travel plans bring you back to Jacksonville, we hope you will choose Hyatt once again.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
1 review
Reviewed January 31, 2014

Expcetional hotel and outstanding service by the staff. I stayed at the property the last 2 weekends this month. The weekend Jan17-19 and again Jan 24-26 and the level of service was amazing! My first weekend there, I was with a kid that I mentor and last weekend I went with my mom and it was her first time visiting me from Boston and both times were incredible! This is my first time on tripadvisor site in a while but I want to say Robin M, Katrina S, Noi A and even the chef Alex made my mom and my kid feel special. Thank you! I am sure I will be back again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebestguy70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, February 17, 2014
Dear Thebestguy70,

Welcome back to Hyatt Regency Jacksonville Riverfront! We appreciate your warm comments regarding our amazing and friendly associates. Thank you for you continued loyalty. We look forward to your next stay.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 28, 2014

hotel is fine, but limited services. Checked in during cold spell so there is only one restaurant and no cafe for light stuff.

Hotels rooms are fine, but the halls are old and need updating. It is fine for a large meeting place, just not my cup of tea

Room Tip: ask for a river view. the bridge is amazing
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peggy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, January 30, 2014
Dear Peggy B,

Thank you for staying at Hyatt Regency Jacksonville. I am sorry you visited during the cold spell and wasn’t able to enjoy all that Jacksonville has to offer. We hope you will give us another try.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 28, 2014 via mobile

I've stayed in numerous hotels all around Jax and none compare to the overall value, cleanliness and service than here. No matter where I'm working in Jax I now choose to stay here even if the commute is farther. All staff is excellent from front desk, bar, waiters and housekeepers. GM Dan runs a 5-star property....only know the name as they often leave personalized letters in your room asking about stay. Would recommend to anyone.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GottaGetAway2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, January 30, 2014
Dear GottaGetAway2012,

Thank you for making Hyatt Regency Jacksonville Riverfront your home away from home. We appreciate your kind words regarding our hotel and staff. At Hyatt we take great pride in delivering authentic hospitality. Thank you again for your loyalty.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 27, 2014

We stayed for four nights, had a riverfront room and had no complaints. Room service breakfast was typical hotel fare with prices to match. Service was fast and the elevators were too, a plus in a hotel this size. Air conditioning/heating system (and we used both) were very good. We found housekeeping to be quite good, just leave a note if you need anything at all. We would stay here again when we plan to to be Jacksonville.

Room Tip: If you want it quiet get a room on a higher floor toward the end of a hallway.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HenryGreenHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, January 30, 2014
Dear HenryGreenHills,

Thank you for sharing your experience at Hyatt Regency Jacksonville Riverfront. We appreciate your kind words and hope your travel plans bring you back to Jacksonville soon.

Best Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Jacksonville Riverfront

Property: Hyatt Regency Jacksonville Riverfront
Address: 225 E Coastline Dr, Jacksonville, FL 32202-5458
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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