We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The staff is great!” 4 of 5 bubbles
Review of Hyatt Regency Jacksonville Riverfront

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hyatt Regency Jacksonville Riverfront
Ranked #10 of 132 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
Savannah, Georgia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The staff is great!”
4 of 5 bubbles Reviewed August 8, 2013

Everyone at the hotel was very helpful and extremely friendly. We had a hamburger in the bar and the servers were very friendly and the food was tasty the next night we had dinner in the Sports Bar where we had our awesome server from the day before again great experience. The house keeping was great the turndown service was a nice treat. In room dining was also good.

The only problems I found with the hotel were the rooms and some of the areas in the lobby were very dated. The rooms were very prolly decorated and the furniture was really ugly. I've never been a fan of the Floridian decor that you always find in Florida hotels. The bathroom did look like it had recently been updated as it didn't have the same look.

Room Tip: Ask for a renovated or Pure room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jaymeswd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 19, 2013
Dear Jaymeswd,

Thank you for expressing your gratitude and satisfaction regarding your most recent stay at Hyatt Regency Jacksonville Riverfront. Our associates takes great pride in providing exceptional service and we are glad you were able to experience it. If you are ever back in Jacksonville, we hope you will stay with us again.

Sincerely,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,537 reviews from our community

Traveler rating
    1,155
    783
    386
    142
    71
See reviews for
397
487
85
1,247
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (500)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Midlothian
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 7, 2013

The hotel is clean and breakfast is awesome. This is if you get a room for a good price. Since our company HQ is about a mile away, we get a room for around $129 or so / night and breakfast is included. We usually get river front views and hence the place with awesome view of river is amazing. I noticed that some rooms included newer flat screen and some old tube TV's. Some of the rooms are a bit newer looking. Also, I dont like it when they put me all the way, in a back room where you have to walk a long way to get to elevator. The swimming pool is amazing but its also a designated smoking area which I dont like a bit. But overall, the hotel is good.

Room Tip: Ask for an River front room (try to get it at same price)... ask for a room closer or mid way from e...
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 12, 2013
Dear Matt M.,

Thank you for staying at Hyatt Regency Jacksonville Riverfront while in town on business. We appreciate your feedback. In regards to the TVs, as of the beginning of 2013 all rooms are equipped with flat screen televisions. We appreciate your business and look forward to your continued stay with us.

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed August 6, 2013

The restaurant took about average of 1.5 hours of time to serve a meal. We had a child with us and the server didn't seem to realize it was not ok to give a four year old a big sharp steak knife. More than once. Repeated visits to the restaurant, as well as calls to room service yielded the same time management challenges. The restaurants at The Landings were all much better with a short walk to get there. Overall the room and hotel were clean, pool on the roof was very nice. Hotel gym is comprehensive. But the rooms don't have a fridge or safe, and this kind of property should. And the homeless and riff raff walking around outside make it hard to want to sightsee if you're a female. Just saying.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MDonato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 12, 2013
Dear MDonato,

Thank you for sharing feedback regarding your most recent stay. Please accept my sincerest apologies regarding your experience at our restaurant. We will address this topic in our meetings. We appreciate your business and hope you will give us another try.

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
328 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

We recently stayed 3 nights for a convention. The room rates for the convention were excellent. They also discounted our self service garage parking to $10 a night vice the standard $15. Valet parking is $20. There were several conventions going on, but the front desk and the valet people had it under control (pre-planning!). The hotel is located in a business area of the city and there is not much shopping or other venues around except for the Jackson Landing which has a lot of chain restaurants/stores. It was pretty much dead on the days we were there (not our style anyway). The hotel is on the scenic river walk which is great for strolling/jogging . The rooftop pool is very nice. Everything at the hotel was kept very clean. The rooms were a little dated. The price for food and drink was very high. Our friends paid $44 (couple) for a normal breakfast--coffee was $8. There is a tiny Einstein's Bagel place located in the rear of the hotel, so our breakfasts were around $9 (couple). Beware--Einstein's will be very crowded during a convention, so plan accordingly. It does not have inside dining, but there are seats and benches outside. We elected to drive to restaurants for dinner--there are some nice ones in JAX--check Trip Advisor!

Room Tip: A view of the "Blue Bridge" is nice!
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kim54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 12, 2013
Dear Kim54,

Thank you for staying at Hyatt Regency Jacksonville Riverfront while attending your conference. We are pleased you enjoyed most aspects of our hotel, especially the great rates and amazing location. If you are ever back in Jacksonville, we hope you will choose Hyatt once again!

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
242 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed August 5, 2013

We stayed at this hotel about 2 yrs ago with our family, had a decent 1 night experience; so stayed again the last weekend of July and wow, there was a convention going on at the hotel and it was jammed packed...people were everywhere, long lines to check in (even at the Passport line), it took a very long time to pull up to the front door as the valet staff was bombarded with people coming & going, smokers where everywhere around the outside of the hotel, and it was very noisy our entire stay. The room was ok (great view, but a bit outdated at this point) and we'd probably stay again but will certainly call the property in advance to see if any conventions are being hosted there before confirming a reservation.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pmmnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 12, 2013
Dear Pmmnc,

Welcome back to Hyatt Regency Jacksonville Riverfront! We were sorry to hear your stay was not as enjoyable as the 1st time; however we were still glad you enjoyed our amazing view. We appreciate your business and hope you will stay with us again in the near future.

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanley, North Carolina, United States
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

I am at the Hyatt in Jacksonville about every three weeks and have been for the last four years. The hotel is consistently clean, the staff always friendly, and the food is always good. I have to give shout outs to Phil, the doorman, who always makes me smile, and Ralph, the head of the valet parkers who always keeps my car handy. I especially like the location. It is right across from the river walk. I walk every day, and love to walk the Riverwalk and bridges. I can usually get about 7 miles in, and the bridges offer a nice elevation change. The scenery is great, and there is always something to look at on the river. Last time I was down there was a pod of dolphins feeding and playing right in front of the hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Henry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 12, 2013
Dear Henry S.,

Thank you for your continued loyalty. We appreciate your kind words regarding Hyatt Regency Jacksonville Riverfront and look forward to your next stays with us. If I can ever be of any assistance during your stay, please let me know.

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed July 31, 2013 via mobile

After a family vacation with the kids in Tennessee, my husband and myself decided to take a quick getaway to Florida. The hotel looked nice but the first room we were put in smelled of urine! I don't know if it was because of the cart that was in the hall that had just left out the room or what. The second room was okay. We won't be coming back to this particular hotel. It wasn't what I expected from a Hyatt!

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mrsking0306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 1, 2013
Dear Mrsking0306,

Please accept my sincerest apologies for the inconvenience you received. It is definitely not Hyatt standard. We appreciate your business and hope you will change your mind and give us another try. If you would like to discuss your stay in more detail, please contact me directly.

Kind Regards,

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jacksonville hotels
0.4 mi away
Omni Jacksonville Hotel
Omni Jacksonville Hotel
#11 of 132 in Jacksonville
4.0 of 5 bubbles 1,727 reviews
0.3 mi away
DoubleTree by Hilton Jacksonville - Riverfront
0.5 mi away
Lexington Hotel & Conference Center - Jacksonville Riverwalk
Show Prices
Show Prices
Show Prices
7.1 mi away
Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area
7.7 mi away
Hotel Indigo Jacksonville Deerwood Park
0.5 mi away
Hampton Inn Jacksonville Downtown I-95
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Jacksonville Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Jacksonville Riverfront

Property: Hyatt Regency Jacksonville Riverfront
Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hyatt Hotels Corporation and HotelsforEveryone so you can book your Hyatt Regency Jacksonville Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing