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Hyatt Regency Jacksonville Riverfront
Ranked #11 of 133 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
Dallas, Texas
Level 5 Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good place”
Reviewed December 2, 2012

I stayed there for 3 days. Good hotel with good staff. The restaurant food options were not great but the staff made up for the same. Location is not that great but since I was at a conference here did not have to go around.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gopalvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, December 6, 2012
Dear Gopalvk,

Thank you for staying at Hyatt Regency Jacksonville Riverfront during your 3 day conference. We appreciate your business and hope if your travel needs ever bring you back into the area that you will choose Hyatt once again.

Best Regards,
Matt Graham
Director of Rooms
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Rating summary
  • Location
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  • Service
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  • Cleanliness
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English first
Level 6 Contributor
306 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 1, 2012

Stayed here for three nights on business. Hotel is very nice, the staff very friendly and will help any way they can. There are three restaurants, only two were open. They use the same kitchen and sell the same menu items. Food was ok.

I stayed on the 19th floor and would recommend the same if you can. There is an outdoor pool on the floor and it is awesome to sit and enjoy the evening.

Ask for river view or downtown view. At night downtown is quiet and if weather permits, open the sliding glass door for really nice breeze.

Room Tip: Ask for river view and 19th floor.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaDawg44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, December 6, 2012
Dear GaDawg44,

Thank you for staying at Hyatt Regency Jacksonville Riverfront during your business trip. We are pleased you enjoyed all aspects of our hotel, especially our outgoing staff and amazing views of the St Johns River. If you are ever back in Jacksonville, we hope you will stay with us again.

Best Regards,
Matt Graham
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 19, 2012

I stayed here for the Florida-Georgia football game. The hotel was very busy and run well. Had a nice view of the river from my room. The walls were a little thin. I could hear conversation in the next room in the morning. I don't think they were being loud. No free wifi was a minus.

Room Tip: Get a room with a view of the river
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChicagoTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, November 23, 2012
Dear ChicagoTony,

Thank you for staying at Hyatt Regency Jacksonville Riverfront over the Florida-Georgia football weekend. We appreciate your business and look forward to you staying with us again next year.

Best Regards,

Matt Graham
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level 6 Contributor
105 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed November 19, 2012

Date of Stay: Saturday, November 17 - Sunday, November 18, 2012
Length of Stay: 1 Night

In a nutshell, the Hyatt Regency Jacksonville Riverfront offers a truly perfect location with beautiful views of the St. Johns River, as well as absolutely amazing customer service! This is definitely the perfect place to stay in Jacksonville!

Now, for my detailed review:

Upon arrival, we were greeted by quick and efficient Valet Parking staff. A quick note on your parking options at this property -- you have two options, Self Park for $15 or Valet for $20. Based upon the minor difference in cost -- and the extremely reasonable cost based upon such a large downtown property -- I would suggest spending the money on the Valet option. The Valet service at this property was some of the quickest and most efficient that I have ever seen, so I would highly recommend utilizing the Valet Parking option, as it is truly worth the cost. Should you chose Self Parking, however, it is connected by a walk-way on the Second Floor of the hotel. One final note on parking -- keep in mind that as this property is in very close proximity to EverBank Field (making it the perfect location to stay for a football weekend!), parking rates may change or Valet may be unavailable during special events.

After such a quick and efficient experience with the Valet Parking staff, we were quickly in the lobby and at the Check-In area. The Main Lobby of this property is very well appointed, and is similar to many Downtown Hyatt properties, with a two-story open feel to the Second Floor banquet and convention rooms. Additionally, as you walk in, you will see the Currents Lounge to the right, Trellises Restaurant directly ahead of you, with Check-In and Concierge to your left. If you continue in past the Check-In area, you will see Jaxx Sports Bar, a well stocked gift and sundry shop offering very reasonable prices, and a large elevator lobby. One plus of this property as compared to many other large Downtown Hyatt properties is the elevator lobby -- this property offers a large compliment of extremely quick and efficient elevators. Unlike many Downtown Hyatt properties, you do not experience any long waits to get to the higher floors.

Check-In was extremely quick and efficient at this property. There was ample staff at the Check-In desk when we arrived, and we were checked in within a matter of minutes. The Front Desk Agent immediately greeted us by name and thanked us for being loyal Hyatt Gold Passport Diamond Tier Members. After such a quick and efficient check-in, we were on our way to our VIP Suite on the 18th Floor.

As to the rooms at this property, they are definitely very nice and well appointed. A room tip; spend a little extra money for a Riverview Category Room, as the views of the St. Johns River are absolutely amazing -- it is definitely worth the extra money! We had chosen to use one of our Hyatt Gold Passport Diamond Suite Upgrades, and we were lucky enough to receive a truly beautiful VIP Suite with a connecting King room on the riverfront. If you are a fan of Suites, this property offers some absolutely amazing suites, and I would highly recommend paying the extra for one -- the VIP Suite is so large, it would be perfect for a business meeting, a wedding party, or merely just entertaining. We were extremely happy with both the VIP Suite and the connecting King room. I can promise, you will not be disappointed by the rooms at this property.

We were assigned Room 1864 (King Bed, Riverview Deluxe Room) and connecting Room 1868 (VIP Suite). We entered from Room 1864, and we were immediately impressed by the amazing view of the St. Johns River that we could see through the floor-to-ceiling windows at the end of the room. The Riverview Deluxe King offered an extremely comfortable Hyatt Grand Bed, a large computer/work desk, plush lounge chair, and a large armoire with a flat screen high definition television. The bathroom was a standard Hyatt Regency bathroom, offering the traditional Hyatt Portico amenities. This room was connected by a large door to the VIP Suite, which offered an entire long wall of windows, giving even better views of the river. The VIP Suite had a very large round dining table on one end, which was just in front of a fully stocked wet bar, perfect for entertaining. Further into the room, you will find an extremely comfortable couch set and a large high definition television. Then, off to the left you will find a full bathroom, complete with large dressing area and ultra-plush towels with high-end Quince & Bergamot amenities. All-in-all, an absolutely amazing set of rooms that I would highly recommend spending the extra money on -- it was definitely worth our upgrade certificate! For more information as to these rooms, please see the numerous photos attached to this review.

In addition to the amazing room, this property offers other wonderful amenities. On the 19th Floor, one will find the large StayFit Gym, equipped with excellent equipment. Additionally, there is a coed sauna, and changing rooms for both men and women. Immediately next door is the outdoor pool and hot tub, offering amazing views of the river and Jacksonville from the top floor of this property.

As for food options, this property does not disappoint. Currents Lounge offers a relaxing setting with excellent drink and appetizer options. Trellises Restaurant offers excellent dining options -- we truly enjoyed the breakfast! Trellises offers amazing service, and wonderful food choices. We did not have a chance to try Jaxx Sports Bar, but it also looked and smelled amazing.

All-in-all, the Hyatt Regency Jacksonville Riverfront is a wonderful property, located in a truly perfect location with absolutely excellent customer service. The next time that your travels take you to Jacksonville, this property is the place to stay!

Room Tip: Spend the extra money for a Riverview Room!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank AttorneyVin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, November 23, 2012
Dear AttorneyVin,

Thank you for your very thorough review of Hyatt Regency Jacksonville Riverfront! We were so glad to hear you enjoyed all aspects of our hotel. At Hyatt we strive to provide ‘authentic’ hospitality and it sounds like we delivered. We appreciate your loyalty to Hyatt and look forward to your next stay with us.

Best Regards,

Matt Graham
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardinal, Canada
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 16, 2012

We spent several nights at this hotel during a conference. In addition to being an excellent hotel with friendly and accommodating staff, the hotel is located right on the St. John River in the older part of town. You are less than a mile away from Everbank Field, home of the NFL Jaguars. You are right beside Jacksonville Landing, with Speciality shops, restaurants, night clubs, bars and nightclubs. You can access the water taxis which ply the river. There are shuttles to the airport from the hotel.

I

Room Tip: Get a room facing the river, if you can. Although there was no balcony, there was a railing, and the...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awsuml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, November 23, 2012
Dear Awsumi,

Thank you for your wonderful comments regarding Hyatt Regency Jacksonville Riverfront. We are pleased that you enjoyed all aspects of our hotel, especially our friendly staff and amazing views! If you are ever back in Jacksonville, we hope you will stay with us again.

Best Regards,

Matt Graham
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kansas city
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2012

Room overlooked the river (and the yacht parked there and owned by the Jacksonville Jaguars owner) and was very scenic with the bridges and water display across the river. Great breakfast buffet in Trellis Restaurant. Desk personnel were very pleasant and helpful. I didn't like the fact that there were no computers for public to use except for boarding passes and if needed to use them you must go to business center and use a credit card to pay for time used. Was within walking distance to restaurants at Landing.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, November 16, 2012
Dear Grace621,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate your kind words regarding our associates. We were also glad you enjoyed our wonderful location and amazing views! If you are ever back in Jacksonville, we hope you will stay with us again.

Sincerely,

Matt Graham
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level 5 Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 14, 2012

Great views of the river. Average rooms, but no in-room safe or mini- bar. Free toothpaste amenity
But no restocking. Not so good water pressure in shower. Room had 2
beds but only one had a down comforter - the other had a cheap blanket?
Nice big flat screen TV. Good food at the hotel.

Room Tip: Be sure to get a River View
See more room tips
  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peabodymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, November 16, 2012
Dear Peabodymac,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate you taking time to give us feedback regarding your stay. We were sorry to hear our rooms were not up to your standard. If you would like to discuss your stay in further detail, please contact me.

Sincerely,
Matt Graham
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Jacksonville Riverfront

Property: Hyatt Regency Jacksonville Riverfront
Address: 225 E Coastline Dr, Jacksonville, FL 32202-5458
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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