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“Hotel needs a major overhaul”

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Jacksonville Plaza Hotel & Suites
Ranked #65 of 134 Hotels in Jacksonville
Reviewed January 29, 2013 via mobile

Stayed here 2 nights, prior to and after a cruise. Stayed on the 1st floor for night 1. Room is tiny and bathrooms need to be updated. Paid for the shuttle to the cruise & it was a nightmare..only one shuttle sent per hour and long waits trying to get on. 2nd night stayed on 3rd floor, bed linens had stains so we changed rooms. That room was not much better. Towel rack and faucets in bathroom were totally rusted. Not overly clean. Couldn't wait to get home. Would pay the extra next time to stay at a better hotel.

No common area or pool.

  • Stayed: January 2013
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1  Thank andy_melanie00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 30, 2013

We're sorry to hear that this guest didn't have an enjoyable stay with us but it's worth mentioning a few facts tat particular cruise. The Carnival cruise ship on this accassion was over 7 hours late. The ship was coming back from dry dock after being taken out of service for more than 2 weeks for repairs. They were late coming into the port and once there, the port authorities and customs was refusing to come into the port until the maintenance crew had disembarked. It was 8pm before the port started to allow people in. The shuttle company sent 2 shuttles on the 1st pick up at 8:40pm. The same 2 shuttles picked up the hotel in 30 minute intervals and they added 1 more shuttle. They were separated at the port and had to contend with the night traffic on the interstate. The last pick up time for this cruise was at 10:40pm. Three shuttles were running continously until everyone was picked up. To say it was one shuttle every hour is an exaggeration. Furthermore, our guests were allow to stay in their room until the shuttle left without having to pay for a full extra day. We made concessions for our guests' comfort despite a situation that was completely beyond our control.

As for the room, we recently completed our renovation in September 2012 and we certainly do not need a major ovehaul.

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465 - 471 of 641 reviews

Reviewed January 14, 2013

I was a little skeptical because the prices was so reasonable for our stay and cruise package but it was well worth it in the long run. The room was nice...nothing spectacular, but nice. Beware the continental breakfast that is offered is very limited, so don't plan on getting full. I must say the front desk clerk (can't remember his name) was very helpful and nice. When we checked in that night he allowed us to check out the room before we actually paid for it to make sure that we approved. Then when it was time to board the shuttle that morning, he was back again with the same smile. If you are doing the stay and cruise and want to board early, you will need to check in early because shuttle passes are issued on a first come first serve basis. Shuttle service in the morning to the port was great, but the wait coming back was too long, so we ended up renting a cab. Still great for the price and I felt comfortable leaving my car there for 5 days. I would definitely stay there again. Be sure to get a room on the third floor and don't make too much noise because your neighbors will hear you. The room did not have an iron or an ironing board, but they gave us one at the front desk.

Room Tip: I followed other recommendations and stayed on the third floor...didn't hear much noise.
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  • Stayed: December 2012, traveled as a couple
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Thank jensing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 22, 2013

Thank you for your kind words about our staff. We appreciate your review and happy to hear that you had a great stay with us at a very affordable price. We have the best value in town. We offer packages such as Park and Fly and Save and Sail that includes parking your car and shuttle service to and from the airport and cruiseport.

We look forward to see you on your next cruise!

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Reviewed January 11, 2013 via mobile

Very happy with this room and hotel ..beds are very comfortable room is nice and large love the tv the free wi fi the fridge microwave the fact that u provide soaps big difference from Europe where I flew in from night before. Glad to be back in USA where hotels are affordable and nice and clean and makes sure u have everything u need. I and loved the shuttle from airport very convienent even though driver drives crazy . Will stay here again deftintly :)

  • Stayed: January 2013
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1  Thank Poohbear2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 22, 2013

It was a pleasure to hear that you had a great stay with us. It is our number one priority to provide a clean and comfortable accommodation and we are delighted to know that we have accomplished our goal.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you soon!

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Reviewed January 9, 2013

hi i stayed here for one night on December 30th 2012. solo traveler the room was great big bed .mircowave fridge coffice /tea maker. clock .had all that i needed. very comfortable. the price was great.Great location, less than 2 minutes from a big mall .plenty of stores and resturants. would stay longer had i had the time. i know where i will stay on my next trip to jacksonville,

Room Tip: well the room i got i was very happy can't say what the rooms are like for a family. but i am su...
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  • Stayed: December 2012, traveled solo
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Thank noelBostonMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 22, 2013

We appreciate for your time and effort writing a review about your stay. We are happy to hear that you enjoyed our offered amenities such as microwave, refrigerator and coffee/tea maker.

Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to your next visit.

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Reviewed January 2, 2013

We stayed there for one night, paid about 50.00. The room was not big but very-very clean, what I really liked. The staff was friendly. About continental breakfast: apples, oranges were a nice addition to other things like cereal and muffins, bagels, and sweet rolls.
I would stay there again.

  • Stayed: January 2013, traveled as a couple
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1  Thank T P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 6, 2013

We appreciate your feedback. We are delighted to hear that you enjoyed our clean hotel and continental breakfast. Thank you for your time submitting this review.

We look forward to see you soon!

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Reviewed December 28, 2012

Only stayed one night (12/24/12) before leaving for Christmas in Chicago. Very reasonable rate included leaving vehicle on hotel's property. Room was rather small but bathroom was normal size. Quality soaps and hair care products. Nice thick bath towels. Free Wi-Fi. Excellent flat screen TV was wall mounted with wide selection of cable channels. Continental breakfast was adequate. Airport shuttle was on time. Microwave and fridge in room along with coffee and drip maker in room. Small corner desk with lamp for computer use. Very bright interior paint and carpeting gives facility nice clean look. Staff is friendly and helpful. Can't say enough good things about this hotel.

Room Tip: Queen size rooms are superb value.
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  • Stayed: December 2012, traveled with family
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1  Thank SavannahBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 6, 2013

We can't thank you enough for your detailed review about our property. It was a pleasure to hear such good comments! We will continue to provide great amenities at a very affordable price.

We look forward to see you soon!

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Reviewed December 14, 2012

We checked into the Jacksonville Plaza Hotel & Suites on December 2, 2012 for one night and left our car there and took the shuttle to the cruise port. We were very pleased with the hotel....we had a little trouble finding it to start with because we had keyed in the street in the GPS and there are several different directions on that street...so be sure you key in the exact address when you are looking for it. The hotel was very clean, the people at the front desk were nice, and the room was clean. I will tell you that this was probably the smallest hotel room that I have ever stayed in. We even joked that the room wasn't any bigger than our cabin on the ship would be. But it was very adequate for our one night stay. We chose not to eat breakfast that morning because we had several hours to kill....so we went to the Waffle House right down the street. We were very pleased with the shuttle service....they told us to be downstairs at 11:45 to get on the 12:00 shuttle...but come to find out they had been carrying people since 11:00 to the ship...they allow you to stay in the room until your shuttle comes...so that is a good thing. The shuttle back to the ship was a little more of a wait..but it was only because we were the only two on the shuttle and they were waiting to see if they would be anymore. We would definitely stay there again without any hesitation.

  • Stayed: December 2012, traveled as a couple
    • Value
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    • Rooms
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1  Thank yhtakGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded January 6, 2013

We are happy to hear that you had a wonderful stay with us. We appreciate your feedback about our hotel and staff.

Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range: $74 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites

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