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“Perfect place to stay!”

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Aloft Jacksonville Airport
Ranked #71 of 133 Hotels in Jacksonville
Reviewed June 23, 2013

Jacksonville is a halfway point for our trips to southern Florida. We have stayed in several of the airport area hotels. This was our first time staying in an aloft property. This is the perfect place to stay! The room layout is comfortable and roomy for a family of four. Very clean and very affordable. We will be staying here from now on.

  • Stayed: June 2013
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Thank Katodonnell27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded June 26, 2013

Hi Katodonnell27,

Thanks for the kind words! We're so glad you enjoyed your first Aloft Hotels experience and look forward to welcoming you back again each time you're traveling through to south Florida.

See you soon.

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237 - 243 of 398 reviews

Reviewed June 13, 2013

I would fire the maid staff at this place.. Its apparent that they have little to no care in this property at all and could care less for a guests comfort. First off, this hotel is not that old, and I have been here several times over the years. Each and every time I come to this location the hotel looks worse and worse. There is no TLC in this place at all. The rooms are dirty and worn and need to be updated already. Floors are stained and dirty. Do the use a vacuumed? The first thing I noticed walking into my room was a huge stain on the carpet. Then looking at the tile and grout in the bathroom it was filthy and the toilet area, uggghhh, just gross. The grout is saturated in pee and the bathroom smells like urine. GET SOME FLOOR/GROUT CLEANER.. It looks like the grout is wet from all the pee around the toilet. The shower is disgusting, I feel dirtier than I did getting into the shower. Soap scum all over the walls and glass. The door doesnt close all the way so the floor on the outside gets soaked from the shower leaking out. The room only had 3 towels, 1 wash cloth, and no hand towels. What????? The a/c in the room just runs constantly. Probably do to the fact that the thermostat is located in the front portion of the room behind a wall and doesnt feel the temperature change so laying in bed, its an ice box with the a/c running and running and running, not shutting off. The temp on the thermostat was set to 72, my alarm clock next to my bed showed it as 66 degrees.Poor design. The huge king size bed only had 2 pillows. When I called down the first time, the front desk said thats normal and they might night have anymore pillows and then hung up on me. I called down and again asked for 2 more pillows and was told that it will be a while since the van driver was out on a run and would bring them up IF they have any when he returns. I guess no one else can do anything around there?? It took over an hour to get 2 more pillows. In the morning, the maids are walking up and down the hall with their key cards banging on the doors, then going in and letting the doors SLAM shut behind them. Shaking the walls of all the rooms around it. This continued for over an our and ever after calling and complaining, it continued to happen several more times. Again, maids who could care less about the place they work and the people they are serving. This is a hotel, people sleep here, dont slam the doors shut and expect someone not to say anything.. With some TLC and some new cleaners that actually care about the place, this hotel would be great. Until then, it continues to decline and fall apart. I suggest looking elsewhere.

  • Stayed: June 2013, traveled on business
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Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded June 26, 2013

Hi Brandon H,

Thank you for taking the time to share this feedback with us. We take your concerns very seriously and since receiving your review we have worked to identify some areas of improvement based on your comments. We have recently had the carpets in all guestrooms cleaned, and our housekeeping staff is committed to keeping them in good shape. We are also aware of some leakage issues with the shower doors, and are working to re-set the seals on the edges of the doors to prevent these leaks from occurring.

We also wanted to apologize for the service issues you experienced. Your request for extra pillows should have been addressed quickly and politely, and we’re so sorry that’s not what occurred.

Thank you once again for bringing these items to our attention, and please be assured that that these concerns are being addressed. We hope we have the opportunity to show you our progress next time you're in Jacksonville.

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Reviewed June 3, 2013

This is a very modern hotel with a lot of great reasons to stay!

Pro's:
Close to the airport, without being noisy from air traffic.

We enjoyed hanging out in the lobby. It felt like a VERY nice hostile, in the way that there was a common area that guests could hang out, and talk. The lobby area was probably our favorite part of the hotel. They had a few tables with plugs built in so that you could charge your laptop, a few cafe style tables, a pool table. They also had a nice bar with big TV's, and then a bunch of other areas to lounge in.

The rooms were nice for the most part.

Comfortable bed/nice linens.

The pool was a nice thing to have on a very hot day.

The workout facility is nice.

Staff was very friendly.

Close to Starbucks and a little shopping center.

The price was fantastic! We had to get 2 rooms and for 2 rooms we paid what most people pay for 1.

Con's:

My biggest complaint is the cleaner they use. They are using something with ammonia in it, which makes the hotel/rooms smell like a hospital, which is not a smell that most people want to smell when going into any room.

The bathroom area seemed a bit grungy, but I think this is because of the tiles/grout they use.

We were facing the side of the hotel with construction, they are up early and working late.

All in all we'd definitely stay again!

Room Tip: Ask for a room on the pool side of the hotel. If you are sensitive to the smell of ammonia, bring...
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  • Stayed: June 2013, traveled on business
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Thank ncreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded June 26, 2013

Hi ncreviews,

Thanks for sharing your feedback with us. We're so happy you enjoyed your stay, and appreciate you taking the time to break down what you enjoyed, and what we can do better. We see feedback as a gift, and appreciate the insight gained from your comments.

We look forward to hosting you again next time you're in town!

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Reviewed May 29, 2013

Stayed here in April. Nice hotel, cool lobby bar and the rooms were very modern and comfy. Only thing I missed was a closet but since I was on a one night business trip it really wasn't that big of a deal. I would definitely stay again.

  • Stayed: April 2013, traveled on business
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Thank curvyskiergrl21029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Have stayed at this Aloft numerous times over last 4 years--it has really deteriorated the last two years and needs serious updating. It was retro and fun at first -- however , there are scuff marks and scratches throughout hotel, scars along hallways due to housekeeping carts, carpets dirty, lobby furniture looking shabby. Leather couch seriously worn out and should be thrown out. Bartender was sitting out by guest pool (!) having cigarette, came in to serve thereafter. Front desk clerk standing out talking with her. Beds worn out and mattresses sagging in middle-this is something you would expect at a cheap motel. Guests ahead of us paid "$39.95" for room and couldn't come up a few cents to pay. Clientele sketchy, can no longer recommend. Only professional thing was friendly van driver. This is a hotel not a hostel. Aloft should be ashamed.

Room Tip: There is no room serv. or spa.
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  • Stayed: May 2013, traveled on business
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Thank Bluestater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded June 5, 2013

Hi Bluestater,

We appreciate you sharing this feedback with us and are sorry that you did not find the condition of our hotel and professionalism to be up to normal standards. We will be sure to address these concerns with our team internally.

Thank you for your loyalty over the past 4 years, and we hope you'll give us the opportunity to earn your business again as we work to correct these issues.

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Reviewed May 17, 2013

The airline put us up in this hotel after they cancelled our flight.
We were NOT happy, because we were on a schedule to return home.
The shuttle driver was courteous and totally understanding of our situation and really tried to alleviate some of our stress. He shuttled us to a restaurant and picked us up afterward to take us back to the hotel.
The hotel staff were equally courteous and caring. Great Service!
The hotel itself was clean and basic but the "feng shui" of the room was out of sync.
The bed faced the wrong way and made for an uncomfortable sleep.
The bathroom was located behind the head of the bed...weird set up.

  • Stayed: May 2013, traveled as a couple
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Thank TheStarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded May 21, 2013

Hi TheStarr,

We're happy to have had the opportunity to host you when your travel plans were interrupted, and are glad you found our staff so accommodating - this is music to our ears! We know how stressful and frustrating these kinds of situations can be and are happy to have had the opportunity to help alleviate some of the stress.

Aloft has over 60 locations in great destinations, and we hope you'll stay with Aloft again in the future!

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Reviewed May 14, 2013

Not really impressed. Great location. Hip & swanky decor but it seems the place is running at 50%. No ice machines on the individual floors. The "Re-Fresh" room on each floor is locked and you have to go down to the lobby for ice. Wow.

Rooms are tight and space efficient. Specifically meant for the business traveler on short stay junkets. nice work table with all the various power ports and connections (USB, HDMI, Scuzzy port, and dual 110v) BUT... it was left unconnected under the table. Took me a few minutes to figure the whole get-up was not even plugged in nder teh desk. Electrical cost savings??

Complimentary breakfast went out a decade ago but the breakfast you have to pay for is really pricey for what you get. Several dining establishments are within easy 5 minute walk for cheaper food.

Overall, only a little bit better that the Hilton's and Sheratons.

Room Tip: Get a room on the NORTH side overlooking the manmade lake. The South Side get's BLASTED by the s...
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  • Stayed: May 2013, traveled on business
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1  Thank darkswede218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Jacksonville Airport, responded to this reviewResponded May 22, 2013

Hi darkswede218,

Thank you for your recent stay, and for taking the time to share your feedback. We're sorry to hear you weren't fully satisfied with your stay.

Sounds like there was an oversight in your room with regards to the power cords being unplugged - sorry for the inconvenience that caused you, as it is our goal to make work easy and convenient for our business travelers. Should you choose to return to Aloft again in the future, please note that while we don't have full room-service offerings, our staff is happy to deliver bags of ice to your room - just give our front desk a ring!

We are always looking for ways to improve, and see feedback as a gift., Thanks again for sharing your thoughts on how we can improve the Aloft experience for future guests.

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Additional Information about Aloft Jacksonville Airport

Address: 751 Skymarks Dr, Jacksonville, FL 32218-7248
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #71 of 133 Hotels in Jacksonville
Price Range: $108 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Jacksonville Airport 3*
Number of rooms: 136
Official Description (provided by the hotel):
Located 10 minutes away from the airport, The Aloft Jacksonville Airport hotel offers free WiFi and high-tech entertainment centers as well as easy access to Anheuser Busch Brewery and Everbank Field. ... more   less 
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Also Known As:
Aloft Jacksonville Airport Hotel Jacksonville

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