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Holiday Inn Express Hotel & Suites Grants-Milan
Ranked #2 of 11 Hotels in Grants
Bullhead City, Arizona
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“OVERPRICED!!”
Reviewed January 12, 2013

My husband and I traveled from Arizona to Michigan for the holidays, and stopped here the first night on the road. VERY OVERPRICED!! $150, with tax, for the night. It had a microwave, frige, DVD player and flat screen TV. But the wall HVAC unit was weeping water all around on the wall. The bathroom had no fan. No hotels that have been updated, that we have stayed in lately, have vent fans in the bathroom. I don't understand that!!! The room was clean and well decorated. No separate area to dry hair from the bathroom, which would have sped up our morning to get us on the road. Limited restaurants in the area. The attendant at the morning breakfast acted as if we were an inconvenience instead of her pleasure to serve. She could hardly wait for us to finish so she could clean up and kept watching from the door to see when we were done eating. Not very welcoming!! Would not stay here again for the price!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BamaKathy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review, February 3, 2013
Dear BamaKathy1951,

We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. I am sorry we were not able to exceed or at least be at par with your expectation. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    48
    53
    29
    17
    6
See reviews for
37
69
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Tucson, Arizona
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 28, 2012

This place is fairly new, but overpriced for the area. They once had a lesser version down the street and upgraded, but their price went up 50%. Now it's over priced. We stay at HI express all over the country and this one is not worth the price

Stayed December 2012, traveled as a couple
Helpful?
3 Thank MactheHandiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review, January 10, 2013
Dear MactheHandiman,

We welcome feedback especially from our valued guests like you. I'm sorry you were unhappy with the rates that you have paid during your stay. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, OR
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2012

Grants-Milan was a last minute change to our schedule as we were traveling farther than planed. The staff were very nice, helpful and courteous. Room was outstanding. Only negative was very few places to eat near by.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grandpa_JimDundee_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketchikan, Alaska
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 18, 2012

We stayed in Grants on a cross country trip recently. This Holiday Inn was very clean, the staff extremely friendly, the pool was warm and clean. Very nice place to stay. I highly recommend it to travelers.

Stayed October 2012, traveled with family
Helpful?
Thank eugene99901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2012

Ok, but not worth the price. Service..cold but not rude. Breakfast..poor. Bathroom in much need of repair. Carpets old and not clean. Iwill not go back. There are to many other choices for the price I paid.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbiesrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review, September 1, 2012
Dear Debbiesrich,

Thank you for your feedback. I am sorry that you were not satisfied with your overall experience with us. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept my apologies for falling short of your expectations. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Illinois
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 7, 2012

We only stayed here for one night, but it was nice. The hotel and rooms looked new, probably the best of any of our hotels on our way to DL. We didn't get to try the breakfast, because we left too early. The water was got hot (which is a good thing) and the water pressure was really good too. We were shocked to wake up and it was 31 degrees outside at the end of May...that sure doesn't happen in Illinois! :) We would stay here again if we're in the area. Prices were good too!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJ2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
183 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 7, 2012

After driving for days in the summer heat on our way from NY to CA,it was wonderful to find this hotel to escape the unexpected road conditions. As usual the staff was friendly and the room super clean and comfy. Breakfast wasn't great but okay for the price (free). They probably weren't expecting the heavy volume of families coming in out of the rain because breakfast was skimpy - no pancake batter, no real butter, greasy bacon. Drained the bacon between some napkins, toasted abagel, found some catsup and improvised with a tasty bacon and egg sandwich. Price was very competitive. No freezer in minifridge.

Room Tip: All the rooms were quiet. Indoor pool - didn't use - and self serve washer/dryer.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luciNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Grants-Milan

Property: Holiday Inn Express Hotel & Suites Grants-Milan
Address: 1512 E Santa Fe Ave, Grants, NM 87020-4004
Phone Number:
Location: United States > New Mexico > Grants
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Grants
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grants-Milan 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grants-Milan

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