Visited the Gateway Theaters location in Gettysburg with my wife during a day of battlefield touring. This was our first time at an Appalachian Brewing Co. First off, our server, Garrett, was EXCELLENT. He was attentive and provided great information re:selections. A potential bump in our experience was hit when my burger, ordered medium-well, arrived medium-rare. Now, we've all been in the position of returning food clearly not prepared as instructed and have been grilled by the server as if this is somehow our fault, that we were just being a nuissance or intentionally difficult. So when I flagged Garrett down after cutting into my bloody hot mess, I was prepared for the worst. I could not have been more impressed with how Garrett and staff handled the situation. Before I could even get the words out, he intervened and immediately took the dish to the kitchen where I could overhear the dialogue. There were no complaints, only a mutual attitude of apology and a determination to make it right. Garrett brought me fries to munch on while my burger was refired. Ten minutes later I was presented with one of the tastesty burgers I've ever enjoyed! Can't remember the name but it had rootbeer bbq sauce on it. My wife got the sasquatch burger and said it was really good. The fries were wonderful. The in-houserootbeer is out of this world; just wish it was free refills. Definitely looking forward to making this our go-to restaurant in the Gettysburg area.
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