What a wonderful way to visit Gettysburg! Touring by bike allows one to get a sense of the terrain and feeling of the battlefield. Jim was a terrific guide full of information. But I can't say enough about the customer service by Kelly who was so friendly and helpful from my first phone call through the entire process. When one of the group got a flat tire, she not only drove out a new bike for him, but followed the group to make sure everything was okay afterwards. After the tour was over, she offered everybody a refund because she was concerned that the flat tire ruined our experience. No kidding! Of course, nobody in the group accepted her offer.