I'll start off with saying that the waitress was a very nice girl, however we didn't see much of her. That being said the service wasn't that great. We were in Olivia's for 2 and a half hours total (not by choice). The mushroom caps were cold and not fully cooked, but had good flavor. The greek salad is good, but the way that they used to do it was a much nicer presentation. The sirloin tips are disgusting! They had absolutely no flavor and were WAY overcooked...I was chewing one for about 3 minutes. They came with sliced uncooked onions and mushrooms and I expected them to be in some kind of a sauce, which they weren't. My mom complained and asked for it to be taken off the bill, and the girl said that she would try. I'm guessing the managers don't do that often. When she came back she was very apologetic and took it off the bill for us which was nice. She told us that there were new cooks in the kitchen and they weren't fully trained yet. Well you probably shoudn't let them cook for customers then. The manager never came out to apologize or ask if everything was ok. Olivia's has definitely gone downhill. There's a reason there's never anyone there except at the bar on weekend nights.