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“Terrible Internet, Great Service, Good for Groups”

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Comfort Suites Gettysburg
Ranked #8 of 27 Hotels in Gettysburg
Certificate of Excellence
kentucky
Level 6 Contributor
151 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Terrible Internet, Great Service, Good for Groups”
Reviewed March 19, 2013

I spent four frustrating days trying to get a consistent internet signal from their WI-FI. Since they have a lot of groups (a college baseball team and a group of young Army recruits were staying at the hotel when I was there), there's a constant demand for internet and they haven't been able to figure out how to serve everybody. It was as bad as early dial-up and kept knocking me off the system, in the middle of some important work transmissions. That said, their on-duty manager actually came to my room after I'd called downstairs and retrieved an Ethernet cable (she apologized and was very friendly but it never got that much better). All of their front desk employees were top-notch - friendly and helpful. The breakfast was pretty standard fare for a Comfort Suites, but they actually put out a third waffle iron on the weekends to accomodate the demand. Even with a college baseball team, they still had enough food! Everything was plentiful and adequate. The rooms are clean but I think it's misleading to call my room a suite. It had a tiny love seat and coffee table and the tv stand doubled as a cabinet that held a refrigerator and microwave but it was basically a fairly large room like you'd have in a Red Roof or similar hotel. The location is great for groups - a giant parking lot for the bus (free parking for everyone!) - a restaurant/bar right next door, and it's walking distance to some battlefield sites and the cemetery and just up the road from the visitor center. It's a bit too far to walk into downtown, which will be drawback to some travelers. The hotel is more than willing to work with large groups and I imagine this is where all the bus tour people stay. So it's not the Four Seasons, but it was clean and very friendly and I'd probably stay here again - especially if I were able to get a good deal.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevereviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 20, 2013
We appreciate your valuable time that you have taken to post the review. Guest reviews are is very important to us. It helps us to continue to improve our services.
For internet access we have multiple WiFi access points throughout the building. The drop of signals situation may have been, associated with Comcast (internet provider) equipment that are not at the hotel. or may be combined with unusual demand on that day. Only few weeks ago we had upgraded our equipments to ensure each guest has no issue with internet signals.We will continue to monitor for this issue.
We are lucky to have the MOST prime location of any hotel in town. You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located within 2 blocks from the historic area but away from traffic.
We have a unique location.You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located in the historic area but away from traffic.
Perhaps you were not be aware that you can pick up a free bus from our driveway .Many of our guests prefers to leave their car and explore the historic area, downtown, go to outlet, movie theater or visitor center by picking a free bus shuttle bus from our driveway curtsey of local Transit authority.
I am glad to hear that you were very pleased with our free breakfast and staff. Our employees are great asset of the hotel.
If your travels bring you back to the area, we will be happy to help create a wonderful experience for you at the hotel with your next stay. Thank You
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (329)
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1 review
Reviewed March 18, 2013

Me n my bf had a great time n loved the hotel.beside the internet going in and out I loved the room and had a great time. Awesome time. Clean rooms nice warm indoor pool and the best comfy bed everrrrrrrr

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heatherb1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 20, 2013
I am sorry to for the issue with the internet connectivity . Sometime we are at the mercy of Comcast ( our internet provider). I will certainly look into this matter.We appreciate your valuable time that you have taken to post the review.
It was our pleasure having as our guest and we look forward to see you in future. Thank You
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Cleveland, Ohio
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 17, 2013

Very nicely located just south of town between the Evergreen Cemetary (of Cemetary Ridge) and the Park Visitor Center, so it is convenient to all of Gettysburg. Good-sized room was comfortable with two Queens and a small pull-out sofa; fairly large refrigerator and microwave. In-room coffee-maker, but you're better off heading down to the Lobby for a cup (the pot is always on) - the stuff in the room is pretty weak. We spent three evenings in the room and never felt crowded.
Decent complimentary continental breakfast - basic cheese omelet, sausage, do-it-yourself waffles along with fruit, yogurt, bread/muffins, and cold cereal.
Very nice staff - friendly and helpful. Hotel offers an opt-out of housekeeping/towel service that can save you $5.00/night. You just need to go to the desk for anything you might need (toilet paper, shampoo, soap).

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuesHusband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 20, 2013
We appreciate your valuable time that you have taken to post the review.I am glad to hear that you were very pleased with our free breakfast , the room size and amenities and specially with staff. Our employees are great asset of the hotel. They always strive to ensure each guest has a great stay with us, every time.We appreciate your business. We like to see you on your next trip to Gettysburg. Thank you
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Hebron, Maine
2 reviews
Reviewed March 15, 2013

We stumbled upon this hotel after a long days drive. We had not planned this part of our trip and did not know what we would find for accommodations. We were pleasantly surprised with very helpful staff, great price and very near to the Gettysburg museums and battlefields.There was also a restaurant next door. The complimentary breakfast had both hot and cold food options,love those waffle makers!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tstravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 17, 2013
I am glad to hear that you were very pleased with your stay and specially our staff.Our employees are great asset of the hotel. They always strive to ensure each guest has a great stay with us, every time.It was nice that you find next door Pike Restaurant Lounge very convenient. We do have the most prime location sandwiched between the National Cemetery and New National Park visitor Center. Best part is guest can leave their car and go over the sites, outlet center or around the town by picking up free bus from our driveway.
It was our pleasure having as our guest and we look forward to see you in future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Hall, Pennsylvania
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2013

Comfort Suites provided us with a great room. all areas were clean and Neat.
It is situated close to many of the great sites and things to see in Gettysburg
also good food nearby.
All staff we encountered were thoughtful and helpful.
Plenty of hot water and fresh towels.
The view out our window was not great but no one looking in either.
Iron and board came in handy when weather got warm
and needed a change of wardrobe at the last minute.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 17, 2013
Thank you for your comment on Location.
We are lucky to have the MOST prime location of any hotel in town. You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located within 2 blocks from the historic area but away from traffic. We have the MOST prime location of any hotel in town. You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located in the historic area but away from traffic.Many of our guests prefers to leave their car and explore the historic area, downtown, go to outlet, movie theater or visitor center by picking a free bus shuttle bus from our drive way curtsey of Freedom Transit.
We appreciate your valuable time that you have taken to post the review.
It was our pleasure having as our guest and we look forward to see you in future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 14, 2013

Great hotel at an affordable price and very clean. Room was very large with plenty of room for everyone. The staff was friendly and accommodating. A brief phone call to the desk and the TV remote was working fine. Breakfast was a pleasant surprise. Wide variety of healthy foods. I found the fitness room and swimming pool to be small and I had trouble with the WiFi. Otherwise a nice hotel and one that our family will visit again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retcpousn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, Manager at Comfort Suites Gettysburg, responded to this review, March 17, 2013
We appreciate your valuable time that you have taken to post the review.I am glad to hear that you were very pleased with our staff. Our employees are great asset of the hotel. They always strive to ensure each guest has a great stay with us, every time.Our guests love the two variety of waffles and assortment of other food items..
We thank you truly for your valued business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
134 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 10, 2013

This is a great hotel -- affordable (two queens and sofa for $110 (tax included)), clean, smoke free, pet free, free hot breakfast (I love wafflemakers, and there were two), ample parking. Cemetery was our view, but we thought of it as serene, not spooky, but if I were staying around Halloween, I may have thought differently. We had the room on the second floor that was overlooking the lobby, and we heard the noises from people chatting, which may bother some people; it was fine for us. Shower was a bit weak. Wifi didn't work, but I didn't ask the front desk for help. The people working at the breakfast didn't understand English and couldn't help when I asked whether they had tabasco or hot sauce; they were very nice though. If you want to drop off your car and explore downtown or the outlets from a hotel, this isn't the one for you. Otherwise, it's a great find.

Room Tip: Ask for the third or fourth floor if you want more quiet; rooms on the second floor are going to be...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EverywhereObserver, General Manager at Comfort Suites Gettysburg, responded to this review, March 13, 2013
We appreciate your valuable time that you have taken to post the review.
It was our pleasure having as our guest and we look forward to see you in future
Please assure our staff always strive to ensure each guest has a great stay with us, every time. Perhaps there was some WIFi issue during upgrading of Comcast equipment and it is operating at its optimum capacity now.
I am glade that you like the view. Many guest specifically ask for the view of the National Cemetery.
We are lucky to have the MOST prime location of any hotel in town. You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located within 2 blocks from the historic area but away from traffic. We have the MOST prime location of any hotel in town. You can see the NEW visitor from our door step and have great view of National Cemetery on back of the building. No other motel can offer that view. Located in the historic area but away from traffic.
On your next visit be sure to leave your car and explore the downtown or go to out let or visitor center by picking a free bus operated by Freedom Transit from our drive way.
Our entire staff wishes you Happy Easter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Gettysburg

Property: Comfort Suites Gettysburg
Address: 945 Baltimore Pike, Gettysburg, PA 17325-7084
Phone Number:
Location: United States > Pennsylvania > Gettysburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gettysburg
#4 Romantic Hotel in Gettysburg
#8 Family Hotel in Gettysburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Gettysburg 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Gettysburg newest hotel. Closest hotel to the National Park Visitor Center and next to National cemetery. Hotel guest enjoys complimentary hot deluxe continental breakfast consisting egg and meat. Wireless Wi Fi throughout the building. Spacious test-fully furnished accommodations and great professional staff to please every guest.Beautiful Lincoln Ballroom seats up-to 200 is ideal for meetings, seminars, weddings,receptions, reunions or any family events. Large spacious parking area can accommodate tour buses very comfortably., ... more   less 
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Also Known As:
Comfort Suites Gettysburg Hotel Gettysburg

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