This is an exact copy of the email I sent to the hotel manager in response to her email asking for a recomendation on Trip Advisor. I sent it 5 days ago & have not gotten a response.
While the Lobby & room were nice there is some room for improvement. You probably could use another treadmill & eliptical. The gym was full several times when I went. The pool could have been a little cleaner & the unsupervised nonsense that went on there made it unpleasant for my wife & kids. The biggest problem though was with housekeeping. We were out of the room most of the afternoon, the room was not made up. We went back to change around 4 pm & went out for the evening around 5 pm. When we returned to the room after 11 pm we found out that housekeeping skipped us. We were short towels & had no shampoo. I used to keep shampoo in my travel bag but haven't had the need for it in years. That little bottle in the room doesn't cover 2 adults with 2 daughters for 2 days. As a Marriott Rewards member I have come to expect a bit higher standard.
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- Also Known As:
- Courtyard West Orange Hotel West Orange
- West Orange Courtyard