To start off with, as a member of a wedding party, I called several weeks ahead to book my room only to be informed I missed the deadline to book under that wedding party!! The individual was SO rude on the phone and only after speaking with a manager did I get a room under the group rate. Upon arrival at midnight the night of the wedding, I was given a key to a room that supposedly had 2 double beds. However, I did not get to find out since that room was OCCUPIED. Nothing like trying to key into a room only to have the door opened by a man in his pj's. They then gave us a room with a King size bed. Only it was the handicap room and smelled like an ashtray!!! However, at that point, having been doing wedding things all day, I crashed in the room. Upon telling the front desk this, they claimed to have taken $50 off our stay. However, the next day I discovered they had charged my credit card the full rate PLUS $20!! I am still trying to get my money refunded. Word of the wise, if you are having a wedding nearby, have your guests stay some where else!!
- Official Description (provided by the hotel):
- Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 200Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more less
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- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand