We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“awful”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Wilshire Grand Hotel
Ranked #2 of 4 Hotels in West Orange
Certificate of Excellence
GreenLeadersGold level
New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“awful”
Reviewed October 4, 2006

This Hotel took reservations for 8 rooms for our party which were guaranteed with Credit Cards and confirmed the Thursday before the Saturday arrival. This was to be a wedding weekend for family and friends. The reality was the Hotel accommodated just the Parents of the Bride, all others including the bride and groom were sent to two other locations and spent the better part of the evening being shuttled around Essex County. It should be noted that 2 other wedding weekend parties for the same time period were also displaced; in total some 50 people were without rooms. I would recommend the Marriot Courtyard in the same area, the rooms were priced better and it was a brand new facility.

  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Service
Helpful?
1 Thank desomma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

518 reviews from our community

Traveler rating
    305
    117
    48
    26
    22
See reviews for
171
97
34
132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
new jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2006

I had nothing but trouble with this hotel and I would never recommend it to anyone. First they told me that the shuttle wasn't available adn that I had to pay $200, when I had confirmed a shuttle for my day 3 weeks prior, but that was just a start to it all. Then, 2 days before the wedding, I went to check that all of my rooms that were booked were confirmed and they told me yes. Well, when 2 of my guests went to check in they said that they overbooked and that they were getting sent to another hotel and they couldn't take the shuttle, so my father had to end up driving to the reception and therefore wasn't able to drink and have a good time. Then at 12:30pm, when the reception was over, the bridal party and the groom and I went to go check in , only for them to say that all of our rooms were gone, because they overbooked. Can you believe that on my wedding night they overbooked my suite and therefore I had no where to go on the most special night of my life so far. I had the most horrible experience with this hotel and would never go back to them, even if my life depended on it. Beth

  • Stayed September 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank basebs06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jersey city
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2006

We were supposed to stay here after my sister's wedding. We all went to check in after the wedding, and they had given our rooms away to other people. They had also given two other wedding parties' rooms away; they even gave away the bride and groom's room! If you want to watch several brides cry on their wedding night, stay at the Wilshire Grand Hotel

  • Stayed September 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank digitalgd21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hauppauge, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2006

My family raved about the hotel. After my wedding I received many calls about the Wilshire. My family and friends all were very pleased from the free breakfast to the hotel restaurant. I don't know what happened to the other people in the previous reviews, but my new wife and I had no problems from our first call to the hotel, until we checked out. I guess everyone has bad days. I would reccommend the Wilshire for anyone who wants something more than a Hampton or a Holiday Inn. The Wilshire is unique, at the right price.

  • Liked — The Restaurant
  • Disliked — No Pool
  • Tips/Secrets — Bring Food for Kids they have fridges in the rooms.
  • Stayed July 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J-Com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2006

I booked a block of rooms for my wedding. Upon our arrival I was told that they did not have the reservations for the bride (me), the groom and one of our groomsmen. I proceeded to give them all the information that they need (confirmation #) and was still told SORRY we are booked. It took over an hour for this "mis communication" to settle yet, our groomsmen did not get his room. He had to stay with the groom. Needless to say, I was late to my own rehearsal dinner due to the mess that we had to go through.

Then... to make matters worse NOT ONE OF MY GUESTS INCLUDING THE BRIDE AND GROOM got any sleep due to other guest screaming and drinking in the halls (bottles were everywhere). We complained all night and the hotel would only give some guests a refund for half of what they paid. They are still fighting and it has been over a month since we stayed there. Staying at this hotel was nothing but a headache!!!

Do yourself and your guest a BIG favor and STAY ELSEWHERE!!!

Stayed July 2006
Helpful?
1 Thank bynford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 22, 2006

Wedding Planning...think again! After speaking with the sales associate about booking rooms for my wedding, I was told 30 rooms would be no problem and they took my information and said the contract was in the mail. Upon follow up 2 weeks later, they told us the hotel was sold out and they weren't sure what happened. Supposedly, a popular hotel for wedding groups...keep looking. No need to add stress...the bad reviews in 2005 were well deserved.

  • Stayed June 2006
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Orange
0.7 mi away
Residence Inn West Orange
Residence Inn West Orange
#1 of 4 in West Orange
246 reviews
3.1 mi away
BEST WESTERN Turtle Brook Inn
1.2 mi away
Courtyard West Orange
Courtyard West Orange
#3 of 4 in West Orange
214 reviews
Show Prices
Show Prices
Show Prices
4.9 mi away
Westminster Hotel
Westminster Hotel
#1 of 1 in Livingston
671 reviews
10.1 mi away
The Madison Hotel
The Madison Hotel
#1 of 5 in Morristown
788 reviews
6.6 mi away
La Quinta Inn & Suites Clifton / Rutherford
Show Prices
Show Prices
Show Prices

Been to The Wilshire Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Wilshire Grand Hotel

Property: The Wilshire Grand Hotel
Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Phone Number:
Location: United States > New Jersey > West Orange
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in West Orange
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Official Description (provided by the hotel):
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, TripOnline SA, Orbitz, Hotels.com, Priceline, Hotwire, Travelocity, Cheap Tickets, Cancelon and getaroom.com so you can book your The Wilshire Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing