I live in northwest NJ.
We had a family affair to attend on Saturday 2/9 in the West Orange area.
With the forecast of snow, I made a reservation for the Wilshire Grand for Friday 2/8.
All over their website, and on the order form, they clearly state that all reservations for a Friday need to be cancelled 72 hours in advance, but I felt that it was a good risk to take, and went ahead and made the reservation.
The snowstorm turned out to be Nemo, and on Friday, the day of the reservation, it became clear that there would be no way that we should take the risk to try and drive to the Wilshire.
With great trepidation,I called the front desk to cancel the reservation for that evening, and requested that I not be charged for the reservation.
The person that answered was very professional, told me that it would not be a problem, and cancelled the reservation without charging me. He did not need to speak to a ,manager and just took care of it, exactly what a great customer-oriented hotel should do.
So although I did not have the pleasure of staying there, I am extremely impressed with their customer service, and hope to one day in the future.
- Official Description (provided by the hotel):
- Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more less
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- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand