This was a very clean hotel. Although, nothing to write home about. The breakfast food was equivalent to a lower cost hotel chain. I requested a quite room and was given a room down the first hallway from the lobby. This room was not quite in my opinion. You could hear lobby noise, and when the staff arrived to prepare breakfast I heard doors slamming. The hotel staff at first was not receptive to my complaint. "nobody has ever said that before". I had to wait for the manager to decide if I could change rooms.
The manager was very nice and did say I could move and she would even move my stuff. At that point I could not move since I needed to leave to see my mom at the hospital. So, I stayed one more night in the room. The noise level was better (no slamming doors) although you could still hear lobby noise. The hotel was not very full. I am not sure on the weekends when they host events how quite this room would be.
I also need to comment to the room lighting. My hats off to the hotel for their environmental concern. Although, I have to say the room felt dark. I agree with a past reviewer that it was difficult to apply makeup.
Over all it was an OK stay for the price. The manager and most of the staff were nice, others seemed aloof. The room was very clean and I felt safe. The restaurant onsite was very good. In terms of their sundries store...the first night I bought a bottled water it cost $2 the next night it was $1. So, I can't comment on the good prices other guests reported.
- Official Description (provided by the hotel):
- Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 200Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more less
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- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand