We love Turtle back zoo, however this time I'm very disappointed. We visited with the kids and they were looking forward to the "Pony Ride" when we got there my husband went to buy the tickets for our 3 kids (2,5,8) and the "Lady" who was selling them told my 8 year old that he was to Fat to ride! He immediately starts to cry and I got very very upset with this women how can she tell a child that he is too fat! And them when I call her out she told me whatever. I demand to speak to a manager but nobody was in the picture. I would suggest who ever is in charge of this place to teach there employees some customer service they can not be telling a child this horrible things. I'm very hurt and disappointed with Turtle Back Zoo! NEVER coming bak!!