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“Expected better...but perfectly acceptable...” 2 of 5 bubbles
Review of The Warwick Hotel Rittenhouse Square

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The Warwick Hotel Rittenhouse Square
Ranked #28 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Braggtown, NC
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Expected better...but perfectly acceptable...”
2 of 5 bubbles Reviewed June 2, 2007

As a member of Radisson's Gold Points Rewards program, I always expect more than I get. I'm also a member of Kimpton's program and although I've booked through cut-rate services instead of Kimpton (and therefore ineligible for Kimpton Rewards), Kimpton provides more than expected.

This Radisson is still relatively obscured by scaffolding on the Locust side (the Capriccio Cafe and The Prime Rib side).

The lobby is impressive with a massive chandelier, painted clouds on the ceiling, a player baby grand piano, marble floors, a fireplace and stately columns. The front desk is actually off to the left side upon entering and comprised of three low-key kiosks (it seems, almost, an afterthought).

I couldn't decide if our room on the eighth floor was halfway renovated or done. The good: all the stuff promised on Radisson Warwick's Web site...
- the Sleep Number bed (although instructions would be helpful...what may feel good awake can hurt bigtime over a full night of sleep...there's definitely a learning curve to sussing out your Sleep Number),
- the bedding (the sheets were a nice cotton, but after my partner broke out in hives, we had to call for the hypoallergenic bedding...which was oddly left on the desk chair upon our return, so the feathered bedding was stripped and left on the sofabed, where it oddly stayed...and judging from the rather large, dirty imprint one pillow sham appeared to have been stomped on by a very dirty foot...odd for hypoallergenic...),
- the 32" HDTV (LG brand...the company seems to be using hotel placements to promote its HDTVs...unfortunately, several of the 20 channels kept freezing or disappearing, as happens with digital TV),
- the bathroom (its travertine floor and tub/shower walls, the granite sink top and large, movable magnifying mirror. I'm not too fond of the Moen rain showerhead; I like a more forceful shower, and I don't understand why supposedly nice places scrimp on the tubs--this was one of those molded plastic ones that bounces a bit).

On to the not-so good:
- the room sports a popcorn ceiling,
- dated-looking wall paper (unlike the stylish gold diamond pattern shown on the Web),
- sculpted carpet that seemed less than clean,
- some peeling paint and blistered wall paper in the bath (probably due to the humidity, but it looks cheesy nonetheless),
- bath glasses appeared old/hazy and dubiously clean.

I don't understand the apparent trend for housekeeping not to vacuum the room (I actually expect it daily, but would settle for every other day). I suppose it's part of the save the Earth effort (that one sees on in-room table-tents strongly suggesting that you are a bad environmental steward if you request fresh linens and towels on a daily basis)...perhaps hotels should make a table-tent letting us know that not vacuuming will save trees or ozone or something. With a 2.5-year-old, the floor got little droppings of food bits (cereal, edamame, etc.) and I waited to see if they disappeared during our stay (they didn't).

I also experienced some interesting frustrations with getting a complete set of towels. After the first night, we were not provided with any hand towels (two the day previous), washcloths or a bath mat. After improvising, the next day we again received no hand towels or bathmats (but did get washcloths). A front desk request was immediately attended to and a fellow promptly showed up with terry cloth items. Then the front desk called to verify the delivery of a bathmat and washcloths (which I didn't request...no hand towel). The towels also varied in quality. The first day they all appeared big and thirsty. Subsequent days revealed more thin and tired-appearing towels.

At any rate, our room was quite spacious, with a king-sized bed, work station/desk (with free, plug-in high-speed Internet that worked great, once we replugged it in to the wall), a chair and ottoman, a sleeper sofa, the above-described bathroom and a huge walk-in closet.

I was disappointed that our room did not have a mini-fridge, but didn't pursue getting one either (I get tired of tipping everyone and his/her sibling for things that should be there).

The air conditioning was on Arctic blast upon check-in. It was odd in that cool air rushed out of the unit near the bed (so the person on that side froze) and there seemed to be no gentler setting. As we slept our first night, having tucked under the down comforter, we started burning up around midnight. Sleepy staggering to the thermostat to push the down arrow button seemed futile and upon awakening, with the sun streaming in at 5:45 AM (forgot to find those room darkening vinyl drapes before bed), we were all sweat balls and that Arctic AC was but a fond memory. A call to the front desk promised some HVAC attention around 10 AM. After some exploring Center City for a few hours in the sweltering sun, a noontime return to the room revealed it was hotter than when I left. Another call to the desk sent a pleasant technician to the room and he tinkered with the thermostat and the unit for a half hour while my 2.5-year-old gleefully jumped on the bed and showed the tech all his stuffed animals. The guy exhibited great patience and not so much confidence about his fix. He got the air back on but noted that he needed to track down a part for a proper fix. After an hour or so, the air quit again and the temp rose higher than ever. Before heading out that evening, the front desk told us that if it could not be fixed, we would be moved to another room. I was kind of hoping for this...and some swank upgrade...but, alas, they managed to fix the system (although it broke again the morning of our checkout). The hotel did grant us a $75 credit for our sweaty inconvenience.

On our third day we received notice that the following day there would be a water outage from noon until 3 PM, due to the renovation (still in progress). As we were out during that time, we noticed no service interruption.

If your room rate promises you anything special (say, breakfast), be sure to inquire because the desk staff made no effort to inform us of the procedure. I wasn't able to make the hotel breakfast the first three days, but then much confusion ensued and the desk provided us with breakfast "credit" cards for our last two days. I wish I'd know about them all along, but should've asked at the onset.

The 17:00 restaurant is moderately priced (and where you'll get your breakfast, if you have it coming). Some of the servers are terrific. The menu is varied and accommodates any appetite and price. Happy hour runs from 5-7 PM with reduced "sliders" (two-bite burgers, short rib sandwiches, etc.) and drink specials. My only complaint (well, the day after our AC departed, it seems to have departed several other spots in the hotel--including the 17:00 that day), is that I felt the restaurant smelled a bit vomitous. We figured that was probably, ironically, due to some cleaning product. We hope so anyway. The children's menu (which we also didn't know existed at first) was pretty great. The servings were full-sized and kids under 4 eat free (a deciding factor in at least one dinner in).

We never used it, but the hotel fitness center seemed nice, if basic.

On our fifth and final day, we requested a late check out and were given 2 PM. However, upon arriving back to our room at noon, our keycards no longer worked (which required a visit to the front desk for a replacement), then when we tried to call the front desk to request a bellboy/luggage cart, the phone had no dial tone (we were told that the call volume in the hotel was too high, and that shut the phones down).

The staff ranged from polite and attentive to slightly aloof.

The less ideal elements definitely took away from the positive ones, but the location was excellent which helped push this stay from average to slightly above average. My government rate ($138/night, plus tax, booked via the hotel's website) seemed fair for a city in which good Trip Advisor hotel reviews and good prices are hard to find. Parking in the hotel deck ran $20/day, but with in/out privileges. The convenience was hard to beat (valet service is available for $30/day, I think), although our car smelled like cat urine after garaged for the first 2.5 days.

Still, given the apparent lack of affordable and acceptable accommodations, we would probably stay again. I have faith that it's getting better!

  • Liked — location, big movable mirror in bath, price, nearby shopping
  • Disliked — lack of proactive staff help, lack of vacuuming, lack of full complement of towels, lack of pool
  • Stayed June 2007, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Maar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Columbia, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 5, 2007

In our one-night stay at the Radisson we found it to be a nice hotel with friendly, attentive staff. The location is excellent for enjoying weekend in Philadelphia.

Nothing wrong with the room except hallway noise. At night it was as if the door was ajar - I could hear even the whispers of people walking by, and the sounds of other lodgers filling their ice buckets right across the hall was very annoying. We didn't hear any noise from neighboring rooms, but they have to do something about the door soundproofing.

  • Liked — location
  • Disliked — hallway noise
  • Stayed May 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank madi40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 22, 2007

Stayed at this Grand hotel for 6 nights during the refurbishment and come on let's be fair it wasn't too bad at all, in fact the room was the best I have ever stayed in massive with two very comfortable double beds, great bathroom with an excellent shower. We had a giant plasma TV a good size desk and plenty of storage space, ample hangers and a safe/ironing board/hairdryer. My only niggle would be that the fridge didn't seem cold enough for me and the heating/air con is noisy but very effective. We overlooked a building site and even on the 12th floor you could hear some noise early in the day. To make up for this, the hotel gave a very generous complimentary breakfast and yes if you were late choice was limited but get there at a decent time and you could feed your face with lots of choices and Starbucks Coffee. The staff were excellent throughout the Hotel and could'nt do enough to help with anything you asked. The location is brilliant lots of shops/sights/transport and Rittenhouse Square.
For what we paid compared to the UK it was sheer luxury, i would love to visit again when the work is completed. And I loved Philly, what a great city!!!

Stayed April 2007
Helpful?
Thank supersonicwillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 21, 2007

Stayed at the Warwick for the first time on business. Renovations are still in progress, but staff was helpful and friendly. Had to switch rooms due to key not working. Had problems with the Select Comfort bed and with the toilet. Sinks are high, but no problem for me. Room was clean and large. Enjoyed the room and the hotel's location.

  • Liked — Location, room size, cleanliness
  • Disliked — The bed, toilet had a problem
  • Stayed April 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Mia30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 16, 2007

Though I didn't use all the services of this hotel, what I did use I was very happy with. Booked on priceline for a great rate. Room was comfortable, free wired internet (though I didn't use it this time so couldn't test how well it worked, typically this is better than free wireless which is usually spotty in most hotels) and a gym that I did use and is way above average for a hotel gym. Housekeeping actually paid attention to the do-not-disturb sign (who else has been to a hotel where they completely ignore this, especially on check-out day?) The best thing about this hotel was they don't nickel and dime you. Location is right near Rittenhouse Sq. which is a nice area and convenient for many activities.

Bad: There was some construction at the moment blocking off the front door, and front desk staff was a little slow when I checked in. But these are minor gripes.

  • Liked — Value
  • Disliked — Nothing in particular
  • Stayed April 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank k34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed April 2, 2007

My recent stay at your hotel was an extreme DISAPPOINTMENT. I expected a lot more for $157.00. The complimentary breakfast was non-existent by 10am and so we had to go elsewhere, even though it was supposed to be available up until 11am. Moreover, when I booked this reservation in January, I was told that the renovations in the hotel would be done by the time of my stay, however that was definitely not the case. The hotel's parking rates were extremely high for both valet and the parking lot across the street. ($30/day and $19/day respectively) The hotel should have at least offered to validate my parking in exchange for the missing breakfast. Needless to say, I will NEVER stay at another Radisson AGAIN and will advise others to do the same.

  • Liked — NOTHING
  • Disliked — EVERYTHING
  • Stayed March 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank FREQUENT-FLYAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed March 11, 2007

The Radisson Warwick is a nice enough place with nice employees, but the room was not that great. The first thing my fiance and I do in the morning is make a bee line for the coffee maker....but at $150 a night, this room didn't even have one! I think they do that so the guests have to go to the coffee shop downstairs, but it definitely sucked. We were excited about the King size bed but the whole sleep number thing kind of ruined it. Two days later we are both sore and agreed that it was a very uncomfortable bed. That is just our opinion though, maybe we just weren't making the most of it.
The location is great- Philly is a great town with so, so much to see and do. I recommend visiting the city, but staying somewhere a little less uncomfortable. For things to do in the vicinity we recommend the Continental, Vintage, El Vez (get the Pink Cadillac margarita!) and the square. Philly rocks!

Stayed March 2007
Helpful?
1 Thank katebuddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Warwick Hotel Rittenhouse Square

Property: The Warwick Hotel Rittenhouse Square
Address: 220 South 17th St, Philadelphia, PA 19103-6303
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Philadelphia
#12 Business Hotel in Philadelphia
#15 Luxury Hotel in Philadelphia
#22 Romantic Hotel in Philadelphia
#30 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Warwick Hotel Rittenhouse Square 4*
Number of rooms: 301
Official Description (provided by the hotel):
Sophisticated. Stylish. Uniquely Philadelphia. Listed on the National Registry of Historic Places, The Warwick Hotel Rittenhouse Square is where history meets innovation and culture. This hotel is high on design and style and located in Philadelphia's most prestigious address, Rittenhouse Square. This luxury center city Philadelphia hotel is in the epicenter of boutique shopping, entertainment and many of Philadelphia's award winning restaurants. The stunning illumination and architecture in the lobby, graceful fireplaces and comfy seating areas complement your stay. ... more   less 
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Also Known As:
Warwick Hotel Philadelphia
Radisson Plaza Philadelphia
Radisson Philadelphia
Warwick Philadelphia
Philadelphia Radisson

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