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“Very Average for a 5 star”

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The Rittenhouse Hotel
Ranked #1 of 86 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersSilver level
Morristown, NJ
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very Average for a 5 star”
Reviewed June 22, 2007

I stayed here with my son mid-week for just one night. The size of the room was good, but I noticed that it really wasn't that clean. Even the staff at reception had spots on their jackets, where you could tell they hadn't been cleaned recently. This hotel is looking a little worn. Our room had several exposed nail holes in the walls. The room service was not very good. The food quality just wasn't there.
The heated pool was in need of a good clean as well.
On the plus side this hotel is in a good location and the room service staff were polite and prompt. I just think this place needs a bit of a touch up. It is worthy of 4 stars, but no higher. If you want a 5 star experience I would go somewhere else, if you don't expect much and just want a nice location then this is your place.

  • Liked — the staff were friendly
  • Disliked — it's appearance
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ebach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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788 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baltimore
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed May 29, 2007

My husband and I stayed at the Rittenhouse for one night and we are looking forward to staying there again in the Fall. All of the staff are extremely pleasant and helpful. The greeting at the reception are, complete with champagne, cookies and chocolate covered strawberries was very much welcome. The rooms are quite spacious and nicely appointed. The bathroom are especially nice. Unfortunately, we did not go to Lacroix or the Tea Room, but we are looking forward to that during our next visit!

  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lambertville, New Jersey
Level 6 Contributor
318 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
Reviewed May 27, 2007

On a spur of the moment impulse I decided to "kidnap" my husband and take him to Philadelphia for our anniversary. We go there a few times a year -- and have stayed at the Sofitel (loved it), Four Seasons (liked it), Ritz Carlton (loved it but we were on the concierge floor and that made it special) and the Hyatt Penn's Landing (eh?).

The Rittenhouse, at a starting price of $450 for a standard room, has always been outside our budget. But oddly -- and it must be said we wanted a one night stay over Memorial Day weekend, not a high season time for Philly -- i got a $300 rate, using Kayak.com (of course the Ritz Carlton was offering rooms at $225 or so; you could tell it was a dead weekend). So, sorry for the long story, but I booked it.

And as said -- outstanding. Not perfection but close enough and, value for money, worth the cost. At $300 that is.

Like others have said, we were greeted on check in with champagne and strawberries -- nice touch (never stayed at a Four Seasons or Ritz Carlton that does that). They welcomed me "back" and either they were able to pull up a stay some seven years ago (and pre-husband) or they were just being...nice...but the first impression was absolutely lovely. And even for our cheapie fare, we were given a lovely room, fronting the park.

Overhearing that it was our anniversary, a waiter shortly after we got to our room delivered fruit and Fiji water. Nice touch. I remember staying at Kennebunkport's pricey White Barn Inn for our actual honeymoon and management didn't as much offer a "congrats".

The service continued to be exceptional throughout (and I'm alas picky and just was...purring). The location right on the Square (and there are some neat bistro/restaurants behind, on 20th Street, worth a look). Perfect. The room was big enough (and the bathroom was sumptuous, separate bath and shower, thirsty towels, flat screen tv (which we never used). All in all, very very excellent.

Only criticisms: the rooms are big though oddly shaped and that wasn't a big deal but I was surprised that the furnishings were so dated. Dark replica mahogany furnishings, etc. Clunky "old fashioned" television in clunky dark armoire didn't fit the hotel's vibe (or price point; there should have been a DVD player). The mini-bar carried really cheap wine by the half bottle; again, not fitting. Will say we loved the iPod dock!

The only other downer was its in-hotel bar; the Boathouse is alas, dark and claustrophobic (but honestly the neighborhood is so vibrant it wasn't a big deal). We didn't get to Lacroix (went to Le Bec Fin instead and that's another story). Also didn't even know about the pool until it was too late.

Good excuse to go back but wouldn't spend much more than $300....

  • Liked — the warmth of its service, its location
  • Disliked — rooms were stodgy
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
Reviewed May 20, 2007

My husband booked a suite at the Rittenhouse in May for my birthday. We were underwhelmed with the room. The bathroom was tiny and had a combined shower and tub. I cannot understand why standard rooms would have bigger bathrooms than the suites. The towels, however, were nice and fluffy The bed was extremely comfortable. The room was clean. Despite the odd room I rated the Rittenhouse as four stars because the service was excellent. All the employees we met, from the bellman to the valet, were extremely professional and helpful. We would probably stay at the Rittenhouse again, but we wouldn't spend the extra money on a suite.

  • Stayed May 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guernsey7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Level 6 Contributor
105 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed May 12, 2007

This hotel can hold it s own with any of the East Coast 5 star hotels. A little spendy at $625 a night. But I think overall it is a good value. Right on the park free internet. Great place in PA.

Stayed May 2007
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Hill, PA
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 9, 2007

This was my husband's and my second stay at the Rittenhouse and the service is top notch.

The rooms are spacious and the staff goes out of its way to please the guests, even going so far as calling an elevator if they are in front of one as you are approaching.

And at what other hotel are you served chocolate-dipped strawberries with champagne on weekend check in?

  • Liked — Champagne/strawberry check in
  • Disliked — nothing
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank steflink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 1, 2007

This is what Five-Star is all about. Distinctly better than the 4-star chains. Though not over-the-top where, regardless what you are wearing, you feel underdressed.

Spacious rooms and bathrooms. Excellent restaurants. Perfect location, right on the park. The staff, from the valet to the maids, were very friendly and helpful. The kids loved the pool (always a plus). As a previous reviewer mentioned, it does have the warmth of home rather than what you find at a typical hotel.

Our two children are too old (9 and 12) to fit on a pull out sofa so a cot was brought in. There was plenty of room for it and everyone was quite comfortable. Especially “mom and dad” who loved the king bed.

Though it may be pet friendly, you wouldn’t know it. During my long weekend there I saw only one pooch. I didn’t smell or hear a thing.

One item to pay attention to when dining at La Croix is check your bill closely. They automatically add gratuity on parties of 6 or more and bury the charge within the bill. (we were six) Our server was honest enough (and that good) to bring it to our attention when we over-tipped.

The kids are already bugging us when we'll be back. Though I honestly never had much interest in Philadelphia, The Rittenhouse (and, of course, the Liberty Bell, Franklin Institute, etc…) has certainly piqued my curiosity to further explore what Philly has to offer.

  • Liked — Very spacious and comfortable, they even delivered the NY Times on Sunday!
  • Disliked — I'm being picky here - La Croix's Sunday Brunch starts at 11a, could be earlier.
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank w2889nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rittenhouse Hotel

Property: The Rittenhouse Hotel
Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Philadelphia
#1 Spa Hotel in Philadelphia
#2 Business Hotel in Philadelphia
#2 Romantic Hotel in Philadelphia
#3 Family Hotel in Philadelphia
#7 Green Hotel in Philadelphia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Rittenhouse Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
The Forbes Four Star Award winning Rittenhouse Hotel is rated one of the top hotels in the world as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or University City. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Immerse yourself in an oasis of relaxation in Center City with a menu of massage and salon services, spa packages and fitness center at the Rittenhouse Spa, Salon & Health Club with hair by Paul Labrecque. ... more   less 
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Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia

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