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“So sweet” 5 of 5 stars
Review of The Rittenhouse Hotel

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The Rittenhouse Hotel
5.0 of 5 Hotel   |   210 West Rittenhouse Square, Philadelphia, PA 19103 (City Center West)   |  
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Ranked #2 of 84 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersSilver level
Orlando, Florida
1 review
“So sweet”
5 of 5 stars Reviewed February 9, 2013

All staff was pleasant. Only stayed for one night. If i catch myself in Pennsylvania I will be staying here. Nothing negative to say about this hotel. We are from FLorida but we had a family memebr to visit in Penn. but she didnt have room for us . Luckily the Rittenhouse did ! Thank You !

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, February 11, 2013
Dear Jen,

Wonderful to hear that you enjoyed Philadelphia and the Rittenhouse! We will always have a room for you whenever you visit so please consider us your home while you are in the area.

Thank you for yor thoughtful review.

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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678 reviews from our community

Traveler rating
    500
    117
    39
    14
    8
See reviews for
173
227
34
146
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 4, 2013

This was our second stay at the Rittenhouse in the last year, and both trips were equally enjoyable. Excellent service level of each and every employee with whom we came in contact. We have stayed at some very elegant and exclusive hotels over the years, and to a person, the Rittenhouse staff has a unique blend of elegant, deferential service and warm engaging personalities. Not easy to do. Bravo!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mink80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, February 6, 2013
Dear Mink80,

Thank you for your recent second visit; we hope to be your go to hotel in Philadelphia for years to come. Your assesment is will be shared with all assosiates who will be greatly encouraged by your remarks. All the best to you and thanks again.

Best Regards,

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King of Prussia, Pennsylvania
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

My spouse and I stayed at the wonderful Rittenhouse Hotel on the day of the company Christmas party for our employees. We stayed on the 5th floor in a corner suite, which I believe was room 500. The suite was very spacious and the furnishings were comfortable and very clean. The make-up vanity was an added bonus for me and the bathroom was great, with the exception of a very small shower stall. The bed was too soft for our preference as well. The room service was amazing... I highly recommend the truffle french fries. Of course it should be known that the staff are well groomed and extremely accommodating. Gida, who works at the front desk is very polite and catered to our every need. We even managed brunch reservations at the absolute last minute, after being on the waiting list on our own, thanks to her.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, January 29, 2013
Dear Andrea N,

It is a pleasure to hear about your recent experience at The Rittenhouse. Thank you for recognizing Gida's efforts, she is truly dedicated and a wonderful addition to our team.

Please know that we are in the process of switching to firmer mattresses throughout and have many other upgrades scheduled this year. Please come back to visit at your earliest convenience.

Best Regards,

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed January 18, 2013

Have stayed here 3 times in the past 4 yrs. and they consistently offer the highest level of service and luxury accommodations. The rooms are very well appointed, clean, roomy, and most offer a good view. The location is perfect with a great view of the park, and 10-15 minute walk to some of the best shopping and restaurants in Philly. Can't say enough about the place, and will always want to return. You feel so pampered when you're there.

Room Tip: Request a room closer to Walnut St. They are larger and have a better lay-out.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marla001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, January 21, 2013
Dear Marla001,

Thank you for your review. We are proud of our location and our reputation for looking after all details of your stay with a personal touch. We greatly appreciate your endorsement of all that we do here and very much look forward to seeing you again soon.

Best Regards,

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed January 14, 2013

My husband and I traveled the world for 18 months and, as you can imagine, stayed in many hotels along the way - few stand out anymore now that we are home. But the Rittenhouse is an exception - the service is incredibly attentive, to giving my very sleepy kids presents from the "Treasure Box" when we arrived, to helping us with our car, directions, welcome cookies, etc.

Most recently, my husband discovered he left his shoes there, and almost a month later (of course, he didn't tell me until now) they located them and promptly put them in the mail. If you've ever lost anything in a hotel before, I'm sure you agree that this almost never happens (actually finding them, and then having them sent to you).

As for the rooms, they are big, and comfortable. Even with four of us in a deluxe room (one bed, one pullout, and a crib), we slept great. The bathrooms are large and luxurious. We had a nice view of Rittenhouse Square.

Basically, it's hard to put your finger on the one things that was great about it - because so much was - but I left the Rittenhouse feeling refreshed and happy, which is a sign of a great stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank walkaboutnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, January 16, 2013
Dear walkaboutnyc,

Thank you for your thoughtful comments. We are very happy to hear about your favorable impressions of The Rittenhouse and that we were able to reunite your husband with his shoes. All of our team here truly cares about your experience. We hope to see you again when you next visit Philadelphia.

Best Regards,

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 9, 2012

My wife and I checked in for a romantic weekend during President's Day weekend in February. From the minute we checked in, we were treated like the most important people in the hotel and made to feel like a million dollars everywhere we went.

Our room was spacious with a wonderful sitting area and an amazing shower/bathroom. Our bed a defect in it and I complained the next morning and the staff responded by refunding us a portion of our stay. I couldn't be happier with how we were treated by this gesture by management.

The Spa was wonderful and my wife and I had great massages while we were there and I would recommend visiting the spa/workout facilities which were first class.

It is located in one of the best areas of the cities and we walked around the corner to go to dinner and lunch the next day at two of the best restaurants in the city.

Our experience could not have been better!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cdk104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 11, 2012
Dear cdk104,

Thank you for visiting and posting your review of the Rittenhouse. It is a pleasure to hear what a positive experience you had overall; especially since you had an issue and it was quickly resolved once brought to our attention. We often find this is the best route for speedy recovery of any glitch.

Best wishes to you and your family for the holidays! Please come back to see us again soon.

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
omaha
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 8, 2012

I read mixed reviews about the Rittenhouse hotel and did not know what to expect. My stay there was amazing, excellent large rooms, very good location and excellent customer service as well. Everybody was friendly and helpful. It is definitely a hotel with special character. The rate is a little of high side but overall it is a good place to stay in Philly.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mungo777Omaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 11, 2012
Dear mungo777Omaha,

The vast majority of our reviews on TripAdvisor and elsewhere are overwhelmingly positive. I am happy to see that you concur with that assesment based on your recent visit.

Please consider us your home while in Philadephia. Thank you for taking the time to tell others about us.

Best Regards,

Reg Archambault
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rittenhouse Hotel

Property: The Rittenhouse Hotel
Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Philadelphia
#1 Luxury Hotel in Philadelphia
#2 Business Hotel in Philadelphia
#2 Romantic Hotel in Philadelphia
#3 Family Hotel in Philadelphia
#6 Green Hotel in Philadelphia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Rittenhouse Hotel 5*
Number of rooms: 116
Official Description (provided by the hotel):
The Forbes Four Star and AAA Five Diamond award winning Rittenhouse Hotel (25 years consecutively) is rated one of the top hotels in the world as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or University City. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Immerse yourself in an oasis of relaxation in Center City with a menu of massage and salon services, spa packages and fitness center at the Rittenhouse Spa, Salon & Health Club with hair by Paul Labrecque. ... more   less 
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Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia

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