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“Best experience in Philly hotels” 5 of 5 bubbles
Review of Renaissance Philadelphia Airport Hotel

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Renaissance Philadelphia Airport Hotel
Ranked #55 of 85 Hotels in Philadelphia
Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Best experience in Philly hotels”
5 of 5 bubbles Reviewed April 26, 2008

Been to Philadelphia a lot over the past two years and stayed in a variety of hotels... uniformly they have been over-priced and the hospitality and cleanliness have been substandard. The Renaissance has been a pleasant surprise... for the first time I wasn't greeted by surly staff.. they were so helpful, pleasant, polite and welcoming! While there is a small problem with the speed at which they clear dining materials from the hallways and the thoroughness with which they clean the rooms (I am particular) the hotel itself was great and they were quick to respond to needs.
Oh... if you want to sleep past 8am do not accept a room overlooking the pool. Children tend to get up early and play "Marco Polo" in the pool and you'll be wakened as soon as the pool opens. Otherwise, having a poolside room gives you a nice balcony and a beautiful view of the wildlife preserve.

  • Liked — Beautiful looking hotel, above average staff (for Philly)
  • Disliked — Philly is bad for clean hotels so this one was above average but still needs some work.
  • Stayed March 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank sig225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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614 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
upstate NY
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed April 21, 2008

Stayed over two nights (4/18-4/20/08). Tried and got it on Priceline for $70/nt, after being unable to get a 4* hotel on PL in downtown Philly for less than twice that amount. (www.biddingfortravel.com has great tips and info for this). Upon asking, the front desk was very willing to upgrade us to Concierge level- but since the Concierge Club Lounge is not open on weekends (this hotel is hardly busy on the weekends apparently), they also gave us complimentary passes for a continential breakfast buffet (could upgrade to the full hot buffet for $3). Buffet was okay, not great but did have an omelette station. The room was recently renovated, but still had a slight air fresher scent (a concern I had given other recent reviews). Very nice bedding. Quiet room. Large bathroom with good shower and good toiletries (come on, you know you're gonna take 'em home). Room renovation was ongoing, so just make sure your room is one of the renovated ones and not close to any ongoing work. The pool area is very nice, decent exercise room and the staff was very accommodating.

Parking is free- which is a significant deal. You can take the hotel's free shuttle to the airport and pick up the SEPTA train into downtown Philly for $6 (trip takes a half hour). Would stay here again if unable to get a good deal at a 4* in downtown.

  • Liked — Value through Priceline and accommodation by staff
  • Disliked — Location
  • Stayed April 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank knight_w_o_armor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poconos, Pa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 29, 2008

We stayed for one night for the "park and fly" option and were excited to try a new hotel. Usually we stay at the Sheraton Suites and enjoy it there. We should not have changed. The positive is that our service there was really great. With that said, the room was very smelly, like mold and urine. Since we were only there for a quick nights sleep we didn't complain.
The other complaint is that when we flew back in we waited for over an hour for the hotel shuttle, saw all the the other hotel shuttles multiple times, and then finally called the hotel, They said that we were supposed to call for pick up but that is not what we were told. We were told that the shuttel runs every 20 minutes so we were trying to be patient. They then told us it would be 10 minuted to get us and about 20 minutes later, they finally came (they are only 1 mile from the airport) and the driver said that you need to call them unless it is a busy time of day for travelers. Oaky, well we don't know when that is so get the story straight.
I try to stay at Marriott brands whenever possible since I am a silver member but will not be coming back to this one.

  • Stayed March 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Motomom243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithtown, New York
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed March 12, 2008

We stayed here for 2 nights. It was a little difficult to find. When you leave the hotel if you stay straight rather then turn, you will go right through the airport.

The hotel was neat and clean. My kids used the pool and they were the only ones. They provide towels at the pool. There is a sundries shop in the lobby. Coffee was provided free of charge in the morning in the lobby.

The hotel is perfectly fine , but should not have a 4 star rating.

Stayed March 2008
Helpful?
1 Thank traveler24NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed February 27, 2008

This hotel exceeded my expectations. The person at the front desk greeted us when we arrived and was very courteous and professional during the check-in process. They gave us 2 ice tea bottles and fresh pretzel as a welcoming snack. That was awesome!! Once at the room, it was totally clean and nicely decorated. There was a personalized letter in the desk welcoming us to the hotel. Also with the letter was a card with the weather forecast for the entire weekend. I’ve never received such attention when arriving to a hotel before!! Not even at the Ritz. The room was spacious and comfortable. The bathroom was also spacious and very clean. The bed was amazing. The linen was at least 400 threads and cotton, which make it a better night sleep for tired tourists. No noise from the highway at all. Very quiet ful for a light sleeper like me. The staff at the front desk was always courteous and helpful. One night we asked for directions to nearby movies and the person was extremely helpful with locations and other suggestions in the area. The location of the hotel is convenient for anyone needing a hotel near the airport or visiting the Philly area. The hotel is well located with easy access to I-95. It took us less than 15 minutes to drive to and from Philly downtown from the hotel. Overall, this Renaissance is much better to other hotels including its partners, Marriotts. I’m totally impressed and I would definitely stay at this hotel again when returning to the Philly area.

  • Liked — Location, service, cleanliness, room comfort
  • Stayed November 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vero_isa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 15, 2008

After missing our flight in Philadelphia I tried frantically tcalled my wife and asked her to try and get us an airport hotel at PHL. She quickly got on PL and bid $95 for a 3* hotel, hoping I
would get the airport Marriott (since their lowest rate was $269). Much to my dismay (only initially) they 'upgraded' me to a 4* which was the Renaissance, but I didn't want a 4*, I wanted a 3* due to their location. So much for thetheory of bidding higher to have a better chance at the3* hotel I wanted.

Initially I was not happy because the hotel is clearly father away
from the airport than the other 3*'s listed. To make a long story short, wechecked in and spoke with Patrick, a lovely man from Haiti that speaks 5 languages...quite impressive. He took very good care of us, and offered us an upgrade to the Concierge level. What a nice surprise, especially after the
stress of missing our flight, changing our car rental, dealing with
cancelling and changing guaranteed hotel rooms, etc.

We are very discriminating travelers, and I was nervous (based on a few negative reviews) about how they we would react once at the hotel. Our service on the Concierge level was very good, check in easy and professional, rooms very clean and comfortable, and overall a very good ending to a not so good day. I would not hesitate one minute about staying with them again.

Stayed February 2008
Helpful?
1 Thank jblairgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed February 3, 2008

Just returned from a one day stay at the Renaissance Philadelphia Airport. What can I say? This hotel was a total
surprise. Great staff and attitudes at check-in, wonderfully, spacious, well-appointed room, large, immaculate bathroom,
great shower, comfortable bed with choice of pillows, great
workspace. I totally surprised! The staff in both the lounge (which serves full-course dinners as well) and cafe were superior.
All were extraordinarily friendly and provided great service at very reasonable prices. Their workout room was perfect and not
crowded. If you've got to stay over at Philadelphia Airport, this is
the only place to stay. It's easily a 4 **** facility which is reflected in the attitude and service of the staff. This is a fine hotel in most
every other city, but at this particular airport, I consider it a total find!

  • Liked — The entire hotel, from check-in to check-out. Room, food, staff were all superior!
  • Disliked — nothing!
  • Stayed February 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank elmarko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Philadelphia Airport Hotel

Property: Renaissance Philadelphia Airport Hotel
Address: 500 Stevens Dr, Philadelphia, PA 19113-1610
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Philadelphia Airport Hotel 3.5*
Number of rooms: 349
Official Description (provided by the hotel):
We're located just one mile from PHL Airport, and we offer a free hotel shuttle service; Philadelphia's bustling downtown district is a short trip away, as are Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable workspaces. Book one of our deluxe hotel suites for added luxury during your Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 800 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature hotel restaurants. Whether you're here for work or for play, we look forward to your visit at the Renaissance Philadelphia Airport Hotel. ... more   less 
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance

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