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“Overrated; Unwashed towels in bathroom upon check-in” 3 of 5 bubbles
Review of Hilton Philadelphia at Penn's Landing

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Hilton Philadelphia at Penn's Landing
Ranked #18 of 85 Hotels in Philadelphia
Certificate of Excellence
Baltimore, MD
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Overrated; Unwashed towels in bathroom upon check-in”
3 of 5 bubbles Reviewed July 17, 2009

Luckily I got a good deal through price line at around $100 on a Saturday night via a last-minute booking. Otherwise, I would have been more displeased than I am. I called a couple days earlier to check out direct prices, and was told there were plenty of non-smoking rooms available. When I got there, I got stuck in a smoking room and was told that was the only one available, which I found hard to believe at such a large hotel the end of January/beginning of February. The receptionists were not the least bit friendly.

Upon entering my room, I noticed a hand towel had been used and not replaced with a fresh one, along with a sign on the counter saying towels will not be replaced between guests if they have not been used, to save the environment or something to that effect. I guess the housekeepers didn't realize they'd been used.

The hotel parking is obscenely expensive, over $20. Thankfully, I read a helpful review on price line that told of a $5 or $8 parking lot directly next to the hotel parking garage. Instead of turning right into the garage, you turn left.

The good thing about this hotel is that it's close to many of the attractions, and the view from my room with the bridge over the water was spectacular. I have a feeling I would have enjoyed my stay much more if I was in a non-smoking room. That might be a warning about booking through a discount site where you don't have much of a choice about your room. Still, even considering that, I would not call it a 4 star. More like 3 unless you splurge for the most expensive rooms. My friends stayed at the Marriott, and my room was no better than theirs, and they had free wi-fi while I did not.

  • Stayed February 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank CalJackJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Willis, Texas
Level Contributor
142 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed July 14, 2009

We spent one night at the Hyatt Regency Penn's Landing while spending a day site seeing in Philly. The hotel is nice and the front desk staff was exceptional. We had a great view of the Delaware River from our large comfortable room. The location was ideal for site seeing in the historical area of Philly. There was a charge for internet and parking but in my experience that is standard in 4* hotels in large U.S. cities. If we visit Philly again, I would definitely stay there again.

  • Stayed July 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank friofrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed July 13, 2009

Stayed overnight at the Hyatt en route to Washington, DC. Overall the hotel was nice and in a good location. Had a view of the river with an oversized bathroom. Eveything was great except wifi is $10 per day and parking is $21 per day.. just something to keep in mind when considering other places.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank petfriendlytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 1, 2009

My wife and I got a rate through Hotwire of $121/night for the Hyatt at Penn's Landing, which was listed as a 4-star hotel in Center-City. The room was a good size and very comfortable. The service was professional, though reception was a little chilly. The pool was lovely and surrounded by an outdoor deck that overlooked the Delaware river. The concierge (Chris) was very helpful and booked us into two wonderful restaurants. On that note, with many culinary and night-life options within a ten-minute walk, there is no need to spend a minute at the hotel's bar/restaurant. Of the 4-star options in Center-City, there are hotels more centrally located, but the Hyatt's locale has its benefits. There were two annoyances that befuddled me considering the hotel's rating and market-value of $220/night. For some reason, guests arriving by car are dinged $21/day for parking (more for valet service) and guests expecting wireless internet should be prepared to sign up through T-Mobile and pay an extra $10/day. Free parking and internet access are amenities I would expect from most 3-star hotels and I can't understand why the Hyatt feels it can get away with charging $31/day for such basic features. With that in brain, I would say book yourself into the Hyatt only if you're getting a deal through a website like Hotwire or Hotels.com

  • Stayed June 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NewYorkCityTravelAid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 24, 2009

The hotel is very well placed for the main Philadelphia attractions. Rooms were up to the usual Hyatt standard but we were disappointed with the buffet breakfast - limited choice and quite expensive. The bar snacks however were good value albeit limited in choice. The main restaurant is a little oversold - "stunning views of the river" turned out to be less than stunning views of the docks and the city of Camden across the other side.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gearini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 23, 2009

We stayed here 2 nights and through Hotwire got a great deal of $101 per night. The location was on the river, we had a great view, and we were able to walk, with strollers, all through olde city without a problem. The staff was helpful in giving us pointers on where to eat, what to do. We did order room service, the food was awful, but the town has awesome restaurants! The pool is indoors, which was great for my little ones cuz it was cold outside. Would definetly stay here again!
parking is $35 day & internet is $9.99 day.

  • Stayed June 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lsj001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 22, 2009

I really enjoyed my stay at the Hyatt Regency. The rooms were very clean and comfortable and the hotel was very nice but the main reason I booked this hotel was for the location. We were going to a concert in Camden, NJ, which was just a short ferry ride away (the ferry terminal is directly behind the hotel). Also, a good sampling of Philadelphia restaurants and nightlife are just a short walk away from the hotel. We were also able to walk to Independence Hall and many of the other historic sites in about 10-15 minutes. I would definitely stay here again.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank iestokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia at Penn's Landing

Property: Hilton Philadelphia at Penn's Landing
Address: 201 S Columbus Blvd, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property located at the doorstep of Center City, and walkable to Philadelphia's Historic Sites. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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