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“Hyatt or not!”

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Hilton Philadelphia at Penn's Landing
Ranked #20 of 86 Hotels in Philadelphia
Certificate of Excellence
Tampa, Florida, United States
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Hyatt or not!”
Reviewed January 7, 2014

Hotel was filled with gamesters and not enough staff. Restaurant service and cleanliness were deplorable. The dining room was dirty and there was syrup of some sort on my chair. The bar did not have enough staff and service was slow and uncaring.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (545)
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Albany, New York
Level 6 Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 3, 2014

Business trip early January 2014: requested a room with views and got it; four large windows overlooking the river – very nice indeed. But … the carpet was full of dog hair, which promptly got on everything. The wallpaper was peeling. The bed had one very thin blanket. And the hot water available for a bath was lukewarm at best, even after running it for a long time. Then there were the small annoyances: the TP holder was BEHIND the toilet, making access virtually impossible; there were no towel racks in the bathroom, none. So semi-used towels either went on the floor or in a crumpled heap on the counter. There was a coffee maker with coffee, tea…and no cups, not a one.
Finally let me advise visitors, if you do stay here, to pass on the room service eggs benedict, ordinarily one of my very favorites. It arrived late, lukewarm, with a greasy heavy Hollandaise and ketchup instead of Tabasco – ick. Moreover, the food service folks engage in creative billing: they add all charges up first - room service fee, delivery charge, cost of the dish, some other fee, and THEN add the gratuity on top – paying a gratuity for a delivery fee and for a room service fee and for a couple of other fees seemed like overkill … until the delivery fellow presented me with the bill which requested a tip. Uh, wait … the 19% gratuity is not a tip??
Again, great view and decent room – or would have been, with a cleaned carpet, some towel racks and accessible TP – is that too much to ask?

Room Tip: ask for a room high up, with views of the river
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UsuallyEasyTPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warminster, Pennsylvania
Level 2 Contributor
8 reviews
Reviewed January 3, 2014

Location....location.....location BEST place to be for NYE in Philly!!!! Ambiance, amenities and staff make this the ideal hotel for bringing in the new year. Food is fantastic, drinks are well proportioned and everyone is accommodating to your needs.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank 13Gooch13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, A Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, January 27, 2014
Thank you for taking the time to provide us with feedback from your recent stay at the Hyatt Regency Philadelphia Penns Landing, on New Year’s Eve. I am thrilled to hear you enjoyed your stay with us. It is lovely to hear you say how much you enjoyed the food served, and found our beverages well made, and delicious. It’s so wonderful that you found our associates accommodating, as customer service is one of our main priorities. I’m so happy to hear you felt comfortable, and enjoyed the ambiance we’ve set. I hope we will be able to welcome you back to the Hyatt Regency Philadelphia Penns Landing on your next visit to the area.

Allie H. –A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North potomac, MD
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 3, 2014

We recently stayed at the Hyatt Regency Penn's Landing in order to take our kids to the Please Touch Museum. The hotel was great for the whole family. Our room had a great view of the river, very spacious, and the kids loved the indoor pool. I will be back and I Highly Recommend!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, January 28, 2014
Matt F,

I'm glad you and your family enjoyed your time at our property. Thanks for the review.

Sincerely,
-Paul R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown, Pennsylvania
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014

affordable nice hotel great location. went ice skating at the river rink next door. many nice restaurants close by. Rooms and bathroom were both clean and comfortable. The restaurant and indoor pool were both nice extras.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank beth930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 1, 2014

The hotel location is awesome. We were right next to Old City and the historic sights and it was an easy walk! Get a water/bridge view - it's a great sight! And the staff is always smiling and happy to help! We look forward to going back!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, January 28, 2014
Thank you for posting this review. I am glad to see how much your enjoy location and how the stay is always smiling. Good recommendation for the water view. I hope you can stay with us again soon.

John S-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 31, 2013 via mobile

Spent a nice weekend in Philly with the Family Escape offer. We left our car in the garage and were able to walk to lots of sights and restaurants. The museums were too far so we took public transportation. The room was very comfortable and clean with a lovely city view. The only complaint was that the TV was not HD.

Stayed December 2013, traveled with family
Helpful?
Thank dannysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia at Penn's Landing

Property: Hilton Philadelphia at Penn's Landing
Address: 201 S Columbus Blvd, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property located at the doorstep of Center City, and walkable to Philadelphia's Historic Sites. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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