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“Will Stay Here Again”

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Hilton Philadelphia at Penn's Landing
Ranked #18 of 85 Hotels in Philadelphia
Certificate of Excellence
Bel Air, Maryland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Will Stay Here Again”
4 of 5 bubbles Reviewed August 14, 2013

The Good:
1. The staff is extremely helpful and friendly.
2. We arrived very early and they were kind enough to let us check in early. Our reservation included free breakfast and we were allowed to eat breakfast on the day we arrived!
3. Our room was spacious and we enjoyed a wonderful water view of the Delaware river.
4. When they realized we were celebrating my husband's birthday, they surprised us with complementary champagne, chocolate-covered strawberries, and a birthday card!
5. We saw a fantastic fireworks show from the comfort of our room!
6. Room service is fast and the food is delicious.
7. They allowed us to check out late and we were greatly appreciative.

The Bad:
1. The room showed signs of wear with scuff marks on the walls, doors, and furniture. Also, there seem to be a lot of dust on the furniture. However, the room was comfortable, clean (for the most part), and quiet.
2. On our second day in the room, we left out at 9:30 a.m. and cameback at 2:30 p.m. The room had not been cleaned. We called housekeeping and they arrived at 2:50 p.m. Later that night, we discovered that we didn't have a bath mat.
3. If you are walking, the location is far from shopping, restaurants, and historical sites. However, if you're attending Penn's Landing events, the hotel location is perfect.

Overall, the good outweighed the bad and we would definitely stay here again!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (509)
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English first
Doylestown, Pennsylvania
Level Contributor
477 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

Was here for 3 nights on business over a weekend and was very pleased with the experience. My room was large with a great view of Ben Franklin bridge. The bathroom was large with plenty of good quality towels. The location is OK - it is about a 10-15 minute walk to the historic centre. This would be the only downside to the hotel as there are very few restaurants or bars nearby. The pool was good and I was the only one swimming there on Sunday afternoon. All staff gave great service from check-in, concierge, bell desk and bar/restaurant staff.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mutiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pompton Plain, NJ
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

This was our first venture out without the kids. We had tickets to see a concert at the Camden Center. The hotel is at a premium location. Ferry right outside the building, with direct access to attractions in Camden. We had a waterfront king, as recommended by someone else on trip advisor. The view was absolutely amazing. We loved the walking bridges that allowed easy access to the historical attractions in Philly.

(Expect to pay for parking) But was surprised that you could take some tours in Philly that were free. Oh course we hit the really cool gift shop for the kids. Then we found a small souvenir shop that was a little more reasonable. We felt safe for the most part in Philly, occasionally we came across a homeless person sleeping, I guess to be expected in a large city. On the Camden side, the waterfront was a beautiful area and felt very safe.

Would definitely come back with the kids!

Room Tip: Choose waterfront view, and on a higher floor.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joseely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, September 6, 2013
Hello joseely!

Thank you for taking the time to provide us with this amazing review about your recent stay with us at the Hyatt Regency Penn’s Landing. We often hear enthusiastic remarks on the great location with amazing views of water and city from our guest rooms. We are so happy to hear your destination was so near to our hotel and that our hotel was the most convenient for you and your family. We like to think of our hotel as a place for all types of travelers and we appreciate your referral to future guests. We hope to welcome you back on your next visit to Philadelphia.

Safe Travels,

Drew D.-Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
central nj
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2013 via mobile

Very impressed by recent four night, through weekend, stay. Music festival across the river same weekend so ferry access drew us here. Everything I asked for was received, corner room with river view as well as city. Self parking that I had found on-line, even though I booked direct, was included when requested with the website and date info.

Splurged on room service breakfast each day. Fruit was fresh, beautiful and delicious. Kept it simple to cereals or pastries but all were great and plentiful. Decaf and regular coffee were hot, as ordered, and plenty for each of us. Presented on time and with care.

King bed and other furnishings comfy. Would return for location if ferry access was required to Camden.

Stayed July 2013, traveled as a couple
Helpful?
Thank egplnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, September 6, 2013
Hello egplnt,

Thank you for taking the time to share feedback on your recent stay with us at the Hyatt Regency Penn’s Landing. We are thrilled your stay impressed you and made it overall a great stay. Delighted to hear all of your requests on the room type were granted to you at check-in by receiving a spacious room with a wonderful view. Thank you again for your kind comments and we hope you will join us again on your next visit to Philadelphia.

Safe Travels,

Drew D.-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

My family and I stayed here recently and it was a wonderful trip. It is located in an area called Penn's Landing which is right on the water (Delaware River I think??). There's a really cool WW1 ship and a WW2 submarine that you can tour if you go after 5 pm ($10 before 5 pm). It's a nice area and right across the street, you can walk on a cobblestone street and be near the old historical area in just a few minutes walking distance. The concierge was excellent and gave us tips about seeing the city. He also had great information about visiting Amish country which was 2 hours away.

There's a decent pool and a basic fitness room with dumbells and cardio machines.

The views from the rooms are really nice, looking out on the water, bridges and lots of ships.

Room Tip: I'd recommend a high floor for the view.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanMichell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, September 6, 2013
Hello JanMichell,

Thank you for taking the time to share your positive feedback about your most recent stay with us at the Hyatt Regency Penn’s Landing. We are thrilled you were able to experience the area of Penn’s Landing and we often hear this amazing feedback on how conveniently located our property is in regards to sightseeing entertainment. We will be sure to recognize our concierge staff for the great service they provided. Your referral is our biggest compliment and your right our hotel is for any type of traveler. We hope to welcome you back on the next stay you have in Philadelphia.

Safe Travels,
Drew D- Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wall Township, New Jersey
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

This hotel was very nice and I would stay here again. Great view with very nice rooms. Staff was very attentive and helpful. Great fitness room as is the case with most Hyatt Hotels. I see others stating it was to far to the independence mall but I disagree. Very walkable and we did all the time with no problem. Great wi fi internet.Since I should be honest I gave four stars and not five for some little things but worth mentioning.1. Very poor water pressure in the showers 2. The television is flat panel but no HD and no HDMI jacks to hook the laptop to the television which is quite odd for a Hyatt Regency as nice as this one. 3. Very limited access to drinks. If you want water or diet soda they have machines on each floor. However none in the automated gift shop and no access to non carbonated drinks like Snapple, Sobe, or Vitamin Water anywhere. If you want any of these you better bring them along.4. I have to agree with others that the restaurant does have very poor service. Hard to figure out why.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBA1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

Beautiful contemporary hotel overlooking the Delaware River in the Society Hill area near Penn's Landing. A short walk or the convenient "Phlash Trolley" got us to almost everything we wanted to see as tourists. Rooms are very well appointed, exceptionally clean/fresh and look exactly like those pictured in the website. Only criticism: They apparently have never heard about the existence of fitted mattress pads and bottom sheets. Staff could not have been nicer and the two concierges were equal to or better than those working at most of the 5-star hotels I've stayed at. Two attractions not to miss: Reading Market and the Philadelphia Magic Gardens (not actually gardens, but definitely "magic!" In fact, an eye-popping, jaw-dropping fairyland!) For some strange reason, Tripadvisor lists the latter under "shopping" attractions, but that is totally wrong. On the other hand, I'm not sure where it should go! Maybe just under "wonderful."

Room Tip: Spend a little extra to get a river view.
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, September 6, 2013
Hello MBQ,

Thank you for going out of your way to write this review on your most recent stay at the Hyatt Regency Penn’s Landing. We are so excited to hear your believe our property should be rated higher on Trip Advisor and this feedback will definitely help get our property there! We often hear enthusiastic remarks on the convenient location and the many sightseeing activities within walking distance to us. Your referral is our biggest compliment; thanks again for the kind comments and we hope to welcome you back on your next visit to Philadelphia.

Sincerely,

Drew D.-Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia at Penn's Landing

Property: Hilton Philadelphia at Penn's Landing
Address: 201 S Columbus Blvd, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property located at the doorstep of Center City, and walkable to Philadelphia's Historic Sites. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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