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“expensive and do NOT eat at the restaurant/bar” 2 of 5 stars
Review of Hilton Philadelphia at Penn's Landing

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Hilton Philadelphia at Penn's Landing
Ranked #23 of 84 Hotels in Philadelphia
Certificate of Excellence
Downingtown, Pennsylvania
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“expensive and do NOT eat at the restaurant/bar”
2 of 5 stars Reviewed February 6, 2013

WE paid $46 dollars to self park! The room itself was dated and in need of paint. Heated pool was FREEZING cold and not useable. When we ate at the bar/restaurant, the staff was rude. food took over anhour to be served and order was wrong and it was cold. Room service took over an hour to be delivered as well.

Room Tip: Do not eat or order the room service. extremely slow and food comes out cold. staff very rude and n...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Candy192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, February 11, 2013
Candy192,

My apologies for the disappointment you experienced in your stay with us. This is certainly not the feelings we want any of our guests to develop during their time with us. Your comments are being shared with our housekeeping and food and beverage management teams for follow up.

In the process of cleaning and inspecting your room any scratches to the paint on the woodwork should have been caught,noted and repaired. The rotation to the pool to address the temperature has been changed for the colder weather we have had and will help. There's no excuse for any type of rudeness or a less than helpful attitude. When we get comments on interaction with the associates of the hotel they are typically very positive. the follow up has begun.

Feedback is important to us so thank you for sharing yours. I wish it had been a great experience but this information will help us. I regret and inconvenience you experienced.

Best regards,

Mike Costello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (454)
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culpeper
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 31, 2013

Recently stayed at Hyatt Penns Landing with my husband and 8 yr old daughter. While my husband did business my daughter and I saw some of the sights. We were pleased with this hotel. The room was clean with an updated feel. We were upgraded to a corner room of the 20th floor, therefore had great views of the city and river. Chris in the lobby was great at helping with directions to sites and restaurants. It is a several block walk to the visitor center and historic sites, but very do able. We walked most of the time, except when the temp dropped, we took a taxi. Friendly staff. Parking and food is expensive. Ate at Spasso's Italian Restaurant which was a short walk. Delicious homemade pasta. Went twice. Would definitely stay at this hotel when in Philadelphia again.

Room Tip: ask for a corner room on high floor.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank richardrobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, February 1, 2013
Dear Richardrobin,

Glad you were able to come along with your daughter during your hisband's trip to Philadelphia. sounds like you had a great time. Great to learn that you were pleased with the hotel and thank you for calling out the great service you got from Chris. We'll be sure to share your comments with him.

As you experienced, Philadelphia is a great walking city. If it's questionable from a weather standpoint we're always ready to assist with a taxi. Hope we'll see you again soon. Thank you for staying with us.

Best regards,

Mike Costello
General Manager
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Patchogue, New York
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 25, 2013

My husband, two young sons and I stayed for a night to see the sites of Philadelphia. What a great location with a beautiful indoor pool. We booked the King Corner Waterview and my sons LOVED watching the boats go down the river and the battleship New Jersey docked across the river. We also had a view of the Benjamin Franklin bridge, the sunrise and the sunset. Since it was vacation, we enjoyed a lovely breakfast in bed that arrived promptly and professionally. I look forward to staying here with each trip to Philadelphia!

Room Tip: We booked on Hotels.com for the king corner waterview, but at check-in the woman said I had not and...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MRuben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, January 28, 2013
Dear MRuben,

Very glad to learn about the fun visitto Philadelphia you had with your family. Glad your boys enjoyed the variety of ships and boats moving up the river......some pretty impressive vessels make their way past the hotel. The USS New Jersey is a great piece of history as well.

There's so many great sights located nearby. Hopefully it won't be too long before you'll be able to come back. We're looking forward to it.

Safe travels,

Mike Costello
General Manager
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

Great views and good location for Penns Landing and Old City. Parking on site in the garage is expensive. They charged for Internet which was annoying. Did love the room and the views! Very comfortable and got a great rate on Priceline, very good value compared to other hotels in Philly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, January 24, 2013
Hello MJR,

thank you for staying here. We appreciate that.

Parking varies widely from city to city. We watch what is happening with parking rates at hotels nearby and similar to us. Our rates actually compare very favorably to the hotels we have looked at. Also, we offer self parking in addition to valet parking which is not the case everywhere and provides a little more flexibility.

Glad you enjoyed the location,room,views and were very comfortable. Hope we have you with us again soon. Thank you.

Safe travels,
Mike Costello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

I've stayed at this hotel twice so far, but only for short stays, two nights at most. It's pretty clean, location is okay, it's a little remote but the location does give you nice views of the
Ben Franklin Bridge and Delaware River. I've only stayed when the weather was cool, I'm sure in the warmer weather it would be nice to take advantage of their sun deck and the river promenade. My husband swam in the pool and enjoyed it, said it was well kept. Will probably stay again so long as we get a good deal.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank col18NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, January 28, 2013
Hello Col18New Jersey,

Thank you for the note. Many guests enjoy our unique location overlooking the Delaware River that still provides easy access to Old City. Hopefully you will get the chance to experience that in the warmer months along with the sun deck and waterfront area.

Thank you for staying with us. We appreciate it and hope to see you again soon.

Best regards,

Mike Costello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 22, 2013

As a remarkably loyal Hyatt Platinum customer who spends many nights in Hyatt Hotels I was highly disappointed in the Hyatt Regency Philadelphia at Penn's Landing. This was a business trip. Breakfast was over cooked and served to several of us burnt. The restaurant manager had an attitude so we requested the General Manager of the Hyatt. After waiting about 20 minutes we were informed that the General Manager was on a call and did not have time to speak to us. We made multiple request that were responded to with the same answer... "he is on the phone and is not available to speak to guests". I use Hyatts frequently all over the country and recommend them highly without question. If you are in the hospitality business and management does not have time to discuss an issue with a guest then they do not deserve my business or my recommendation. Most of us involved in this incident are platinum and Hyatt is our hotel of choice. Not after our visit to the Hyatt Regency Philadelphia at Penn's Landing. Hyatt guest relations committed to me that the General Manager of that property would call me before the end of the day. Never happened. Very disappointed.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank dlane711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, February 4, 2013
dlane and I have had a conversation to review his experience. The restaurant manger took the breakfast charges of those who were not satisfied off their bill and the feedback has been reviewed with our culinary team for follow up with the team working at that time.

Unfortunately due to a misunderstanding I called this guest in their room not realizing they were waiting in the lobby. I also followed up by email with the only contact information I had at that point. Once I received the guest's phone number I called to discuss.

Participation in a meeting,conference call or appointment doesn't prevent communication with a guest which it shouldn't. I apologized for the misinformation I got leading to this situation. it should have gone smoother. The string of events that led to this has been reviewed with the associates involved to prevent a recurrance in the future.

Mike Costello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sayville, New York
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 21, 2013

We booked this hotel on Priceline and are very happy we did. We upgraded the room to a corner king sized bed on the 17th floor and it was well worth it. The room was large, clean and comfortable and the 3 windows showed a magnificent view of the city.
They accomodated every request we made, including giving us a later checkout time.
The concierge was helpful and polite. Parking was fine.
The only things I would complain about are that the deadbolt was broken, and the lack of free wifi is unfortunate.
Otherwise the hotel is really nice, easy walking distance to Old City and all of the historic buildings. I'd stay here again.

Room Tip: Request a corner room on a higher floor.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jankow5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hilton Philadelphia at Penn's Landing, responded to this review, January 24, 2013
Thanks very much for choosing to stay with us on your Philadelphia trip Jankow5. We appreciate it!

Glad you enjoyed the great views of the city and appreciate your passing along what a first rate job the staff did for you. The doors have a deadbolt that automatically engages when the door closes. It disengages when you open it. The lever that spins freely on the lock mechanism is there for a privacy setting preventing another key from opening the door....additional security.

Hope you can come back soon.

Safe travels,

Mike Costello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia at Penn's Landing

Property: Hilton Philadelphia at Penn's Landing
Address: 201 South Christopher Columbus Boulevard, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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