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“Pleasantly Surprised!”

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Crowne Plaza Philadelphia West
Ranked #64 of 85 Hotels in Philadelphia
New York City, New York
1 review
“Pleasantly Surprised!”
Reviewed October 11, 2013

My Partner and i stayed at the Crown Plaza this week we just checked out this morning and i want to say that we were pleasantly surprised by the level of service at this hotel. when we go to Philly we usually stay downtown at another Hotel. But this time he was taking a class that was being held at the Crown Plaza. After a very quick and friendly check-in from Dean at the front desk. Everyone we encountered on staff was great. The breakfast staff went above and beyond expectations! The Hotel is about 10 minutes from center city. We will most certainly be back.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justtraveling85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • English first
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English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2013

This hotel was selected as part of a wedding so we did not have much choice in the location.Check in was with friendly front desk staff but the bellmen did not seem interested in helping with bags. We extended our stay on the front end to make the weekend a bit easier and when checkout time had passed for the first night, staff knocked on the door and asked if we planned on checking out anytime soon. When he was informed that we were in the same room for both nights he simply walked away. The wedding party had arranged for an after-party at the hotel bar with food and drinks for the guests. The kitchen closed when we arrived and the open bar was cashed out about 45 minutes later, about an hour and a half before closing for the night. No accommodation was made for the group. The room itself was fairly clean and reasonably comfortable but I was expecting more for a Crowne Plaza property.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmlytrvls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review, October 24, 2013
Dear fmlytrvls,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 5, 2013

I stayed overnight for an interview at Drexel in early October. The room was clean and quiet. But above all, I'd really like to thank Vicki for her kind assistance. She went up and beyond to make our stay enjoyable. Staff like Vicki really make the hotel truly shine! Thank you again!

  • Stayed October 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton NY
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 3, 2013

This hotel is in a very convenient location right off 76. Upon arrival I was greeted and welcomed to the property by a very friendly and attentive staff. My room was ready upon arrival and the check in process was very quick. My room was located on the eighth floor which was very quiet and offered a lounge with snacks and soft drinks. The room itself was clean and spacious although the bathroom was somewhat dated, it was still very clean and in great condition. The bed and bedding was comfortable and also well maintained. The room service meal was delivered within the time promised, the food was hot and well prepared. The menu was reasonably priced and offered many choices. The hotel has plenty of free parking available and is located near lots of restaurants and shopping.
This is a great property in a great location.

Room Tip: Executive floor is extremely quiet.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blapicol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana, United States
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 24, 2013

The staff is so nice and helpful. I arrived quite early, much before check in time and was going to simply stow my bag but was informed since my room was ready I could go on up. I needed advice several times since I was unfamiliar with the area and the front desk and bellman always had answers and suggestions with taxi service and shuttles, etc. Also, it was very convenient that a car rental was on the premise. I am staying here again for my October visit.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 21, 2013

We were happily surprised and pleased with our 3 night stay. Rooms were very large, exceptionally good housekeeping, very good shower, excellent bed and pillows. There was a problem with our reservation, we needed a room near the elevator but that was not noted on our reservation so we had to change rooms. Too bad there was no safe or frig in the room, Quite close to downtown (15 min). We found it unusual that there's no place for breakfast except the hotel within 5 miles from hotel, so make sure you don't miss the 10am breakfast cuttoff (please make it 11am, for those on vacation!). Philly was a great short vacation, will certainly revisit and stay here again

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bill Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Marlboro, Maryland
Level Contributor
139 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 19, 2013

Beds were comfortable, room was clean, service was very friendly and professional. I expected more for the price we paid. There was no min bar, no fridge, no microwave. Staff was so courteous they made me want to stay another night.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review, October 5, 2013
Dear Kimberly C,

Thank you for staying with us and for letting us know how much you enjoyed our comfortable beds and staff service. It is unfortunate the room amenities prevented you from fully enjoying your time at the hotel. We appreciate your comments and rest assured that they will be shared with our team for future improvements. We thank you again for your review, and we look forward to welcoming you back to our hotel.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Philadelphia West

Property: Crowne Plaza Philadelphia West
Address: 4010 City Ave, Philadelphia, PA 19131
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Number of rooms: 337
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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