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“Just Okay- Seen better Embassy Suites”

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Embassy Suites by Hilton Philadelphia Airport
Ranked #43 of 86 Hotels in Philadelphia
Level 6 Contributor
205 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Just Okay- Seen better Embassy Suites”
Reviewed January 12, 2014

Overall our experience was not horrible, but not the greatest. I guess I expected a bit more for the price we paid to stay, We were in town for the weekend attending a Philadelphia Eagles game. Upon check-in it took awhile. About 20 minutes to check in. The woman was not very friendly. Same with checkout. Front desk just seemed so unhappy to be working every time we walked past them. Might I add Parking is horrible at this place. Its very crowded, but you can only enter through the front door and if you pull in late you will be force to park far away and walk. This place also requires key cards in and out of the parking lot, which our room keys stopped working on many occasions. The breakfast was huge and delicious!!! The pool was horrific! The amount of chemicals was causing rash`s on our skin. Even when we entered the pool room our eyes began burning. When we decided to try out the hot tub we were even more disgusted to discover a bottle of rubbing alcohol hidden next to the hot tub with rubber gloves. Once we saw this we had enough. We only saw people in the pool twice that whole weekend!!! Its a bit awkward they have a hotel staff guard the pool door. He was staring for the majority of time and walking out the back door meeting his buddies letting them into the hotel. Housekeeping- expected better. She bagged our garbage but left them in our room. Never replaced the bag. She took all our bottles-which we were saving from our road trip because in NY its 5cents! As far as the room goes it was mostly clean. Floors were dirty. Not enough towels for the three of us! Took forever to get some. Bed was comfy. heat worked wonderful. Two large flat screens. Room service menu was priced ridiculous- so we ended up eating in the city. Overall this place is just okay. A few pieces of dated furniture in the rooms, but the lobby is beautiful. We will try a different hotel next time we travel to Philly!

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
Thank tiffnshay421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 18, 2014
On behalf of the Embassy Suites Philadelphia International Airport, I wanted to thank you for taking the time to provide us your feedback about your recent stay. Your very detailed and thoughtful response about your stay is very much appreciated. We review all customer feedback and take this very seriously as we are constantly striving to exceed customer expectations. Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Winston Salem, North Carolina, USA
Level 6 Contributor
612 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed January 11, 2014 via mobile

The property is a short shuttle ride away from the airport. The property is large and standard Embassy Suites format in its public spaces and rooms. Rooms are very spacious. The overall property and rooms are clean but a bit dated. The restaurant is average with a limited menu. Overall an average property.

Stayed January 2014, traveled on business
Helpful?
Thank Dollyamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 18, 2014
Thank you for your feedback and for sharing your experiences about your stay at the Embassy Suites International Aiport. Our mission at the Embassy Suites is to deliiver an exceptional experience, I hope you will allow us the opportunity to stay with us on a future visit to Philadelphia. Once again thank you for your feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Level 6 Contributor
232 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 11, 2014 via mobile

Convenient one day stay and park your car for duration of your trip. No restaurant on premises to get anything to eat between 3-6, only Ruby Tuesday 3 blocks down.
Room itself nice with separate sitting area and tv. Nice bathroom good shower pressure. One complaint is that free breakfast made to order starts at six am and if you have an early flight then there is only complimentary coffee however no milk or sugar displayed nor any cup covers. For this price at least give this with coffee or reduce price if you don't take breakfast.

Stayed January 2014, traveled with family
Helpful?
Thank Akma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 18, 2014
On behalf of the Embassy Suites Philadelphia International Airport, I wanted to thank you for taking the time to provide us your feedback about your recent stay. Your very detailed and thoughtful response about your stay is very much appreciated. We review all customer feedback and take this very seriously as we are constantly striving to exceed customer expectations. Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billerica, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 11, 2014

The lobby experience met expectations. The problem was we spent too much time in the lobby during our twenty minute check-in. The living room and bathroom were spotless... but the dirty sheets and comforter were still in our room upon arrival, and the beds were not made. It took one kind request, and a display of the dirty sheets four hours later in the lobby, in order to get satisfactory service. Very disappointing that the room could not be cleaned before our arrival at 10:30 PM, yes PM. There was "no housekeeping staff" on site when we made the initial request at 10:30. Not sure how it is possible to leave rooms half cleaned and think that is acceptable.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank seriousaboutyourlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 18, 2014
Thank you for your feedback and for sharing your experiences about your stay at the Embassy Suites Philadelphia International Airport. We take great care to clean and inspect every guest room to ensure our high standards are adhered to prior to guest occupancy and I apologize that this did not occur. Our mission at Embassy Suites Philadelphia International Airport is to deliver exceptional hospitality and I am disappointed to hear that we did not achieve this during your stay.
Thank you again for your thoughtful feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. I hope you will allow us the opportunity to regain your faith in us on a future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 10, 2014

To Michael at check in, to Brenda in breakfast room to Robin at front desk at departure...THANK you!!! Shuttle driver Jeff! THANK you!

Always have had good experiences with Embassy. Would stay more often if company would book them.

Only ding.....no water in room. Blah. Tap water in Philly is suspect for me since, won't go into that awful night. Anyway, breakfast chef Brian did an amazing job on the omelets, bit cold on the potatoes. Great service from our server, very accommodating. I don't think we passed any employee without them smiling.They may not want to smile, but they did. Hospitality is not an easy business.

So, here are the kudos from this hotel weary traveler. Have to say this Embassy not a cut above the rest, a whole slice above the rest. Congrats to the management team; you' ve done a great job with your great crew.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanS609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 17, 2014
On behalf of the Embassy Suites Philadelphia International Airport, I wanted to thank you for taking the time to provide us your feedback about your recent stay and for your 5 Star review! Your very detailed and thoughtful response about your stay is very much appreciated. I am glad we delivered excellence in hospitality. Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
raleigh, United States
1 review
Reviewed January 9, 2014

Airport The Embassy Suites is a great place to stay if you are i the area. The cost of the hotel includes a full breakfast from pancakes to omlettes to oatmeal and danishes, fruit, etc., etc. It has all the amenities you would need. Go ahead and treat yourself to a night at thia hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nedra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 17, 2014
On behalf of the Embassy Suites Philadelphia International Airport, I wanted to thank you for taking the time to provide us your feedback about your recent stay and for your 5 Star review! Your very detailed and thoughtful response about your stay is very much appreciated. I am glad we delivered excellence in hospitality. Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdowne, United States
1 review
Reviewed January 8, 2014

I stayed a few nights with my two children. We enjoyed the hot breakfast, the pool, and the jacuzzi. The staff accomadated us well. They even arranged a late check out for 3pm, all though the check out time is 12pm. Nice!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Felicia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bswales, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, January 17, 2014
On behalf of the Embassy Suites Philadelphia International Airport, I wanted to thank you for taking the time to provide us your feedback about your recent stay and for your 5 Star review! Your very detailed and thoughtful response about your stay is very much appreciated. I am glad we delivered excellence in hospitality. Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Philadelphia Airport

Property: Embassy Suites by Hilton Philadelphia Airport
Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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