We booked this hotel through Hotels.com because our daughter was having a swim meet in this area. Despite having received a reservation is confirmed message I called as we were heading to the hotel and was told we did not have a reservation and they were completely booked. I was dumbfounded and scrambled to try to find lodging elsewhere. About 10 minutes later as I was getting more frustrated with lack of availability my husband said let me call and ask again. Miraculously we now did have a reservation!
Upon check in we went to our room on the 2nd floor and were immediately assaulted by SMOKE smell in our non smoking room. A very nice maintenance member named Derron assisted us with beau coup air freshner and confirming ot the management that the room smelled of smoke. THen we began noticing all the bugs. It must have been a while since the last person checked out because we found 6 different bugs, 2 alive and 4 dead.
The breakfast in the morning was good but the cook to order took over 25 minutes of waiting, then the order was wrong. There also wasn't sufficient seating.
The kids were very excited to go to the pool but when we took a closer look at the water it was covered in a weird "clear gelatin looking sludge" and contained globs of hair. Very gross! None of my children wanted to get into the water!
I think the hotel has potential but it's the little things...like charging a mandatory $25 fee for incidentals, $7 for parking, uninformed staff and yucky pools that make people come back....or not.
- Official Description (provided by the hotel):
- The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites