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“Average Stay”

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Embassy Suites by Hilton Philadelphia Airport
Ranked #45 of 89 Hotels in Philadelphia
Reviewed August 19, 2013

The hotel has been remodeled since my last stay and looks great. I did have some problems with proper housekeeping in the shower/tub area where I discovered three hair samples left from the previous guests. There were also lint particles in the bathroom's vent noted.

I did receive excellent customer service from Eric upon check-in, and Eric also delivered my VIP ammenities to my room, after he followed up and discovered that Housekeeping didn't deliver them. Since my last visit, I felt that there was some overall improvement seen, but the housekeeping in the bathrooms need more attention to detail.

Room Tip: Rooms are quieter on the opposite end of the bar near the dining area.
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  • Stayed: August 2013, traveled on business
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Thank EdUrias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 22, 2013

Thank you for taking the time to share your experiences about your stay at the Embassy Suites Philadelphia International Airport. Our mission at the Embassy Suites Philadelphia is to deliver exceptional hospitality and I am disappointed to hear that we failed in our attempt and only earned an average stay rating from you. Thank you again for your feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. I hope you will allow us the opportunity to regain your faith in us on a future visit.

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1,278 - 1,284 of 1,692 reviews

Reviewed August 19, 2013

I would not hesitate to come back to this hotel. Even though it is next to the airport---we never heard any air traffic OR any traffic from the near-by expressway. The staff here was very friendly and more than happy to assist with any questions or problems that arose, as we saw happen with our children when they had to change rooms (with no questions asked and many apologies). The rooms are very spacious and lovely but I would bring a mini air-freshener because we asked for a no-smoking room but our room had obviously been occupied by a cigar smoker before us and there was not a "No Smoking" placard outside of our room as there were outside of other rooms. Be prepared for a pleasant stay and wonderful staff members.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 22, 2013

Thank you very much for your 5 Star review and for taking the time to provide us your feedback about your stay at the Embassy Suites Philadelphia Airport! I am pleased to hear that you thoroughly enjoyed your stay.
Thank you again for your candid feedback and for choosing the Embassy Suites Philadelphia Airport for your hospitality needs. We will be honored to host your return engagement.

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Reviewed August 16, 2013

I frequently stay at Embassy Suites and this was a little less enjoyable than others I've stayed at. It was also much larger and that and the full occupancy may have been the cause. The only complaint was the long line at the omelet station at breakfast, although the two gentlemen behind the counter were as efficient and as friendly as could be. Will return when needing a hotel near the airport.

  • Stayed: August 2013, traveled as a couple
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1  Thank beclar1249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 22, 2013

Thank you very much for your review. We apologize for the long line line during breakfast. Our cook to order team work hard to deliver exactly what all of our guest expect. It is great to know that they were friendly & efficient. We look forward to your future stay with us.

Regards,

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A TripAdvisor Member
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Reviewed August 15, 2013

The room and hotel were fine for our purposes. The staff was friendly and the breakfast was decent. Our only complaint was the bathroom. It smelled of mold and mildew and we couldn't even use the shower because of it.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 20, 2013

Thank you for taking the time to provide us your feedback. I am pleased to hear that you enjoyed your stay and appreciate your kind and gracious comments regarding the hotel and the great value you received. I am sorry to hear about the bathroom cleanliness as this is an extremely important mission of ours. Please note that your feedback was issued to our staff for correction. Thank you again for your candid feedback and we hope to see you again real soon.

Regards,

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Reviewed August 11, 2013

We stayed here because we had an early morning flight out of PHL. Hotel is much nicer than many Embassy Suite Hotels I've stayed at. Rooms are in great shape, staff is pleasant. The best amenity is if you are traveling they will allow you to part for up to 10 days free of charge with a stay.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank hartdoc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 20, 2013

Thank you for taking the time to provide us your feedback. I am pleased to hear that you enjoyed your stay and appreciate your kind and gracious comments regarding the hotel and the great value you received. Thank you again for your candid feedback and we hope to see you again real soon.

Regards,

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Reviewed August 9, 2013 via mobile

Stayed two nights with the family and enjoyed the suites and breakfast. The room was spacious and clean. Service was fine and the front desk was competent. The only issue was the room rate, which was very high for an airport hotel.

  • Stayed: August 2013
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Thank Rams1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 20, 2013

I appreciate that you took the time to provide feedback about your recent stay with us at the Embassy Suites Philadelphia International Airport. I am pleased to hear that you enjoyed your visit. We do our best to ensure that our rates are compatible with the other airport hotels. We look forward to having you back with us again in the near future.

Regards,

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Reviewed August 8, 2013

I have stayed here over a dozen times, I've never experienced a bad stay. It's great for family events, the pool area is sound proof, never any interruptions during meals. You'll never want to get out of bed, the mattress is heavenly. It's safe, its comfortable and you get the best bang for your buck.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Marva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip M, Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this reviewResponded August 9, 2013

Thank you very much fo your feedback. We do or very best to provide a clean product and great guest service. I am so pleased to hear that you receive that every time you are with us. We will strive to continue on this trend . We look forwrd to having you stay with us again soon.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
Price Range: $146 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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