We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Guacamole - but very poor Managment”
Review of Xochitl

Reserve with OpenTable
Xochitl is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #950 of 4,370 Restaurants in Philadelphia
Price range: $14 - $27
Cuisines: Mexican
More restaurant details
Restaurant details
Good for: Business meetings, Romantic
Dining options: Late Night, Reservations
Dining style: Casual Dining
Neighborhood: City Center East
Cross street: Pine Street
Description: Xochitl serves traditional Mexican fare with a modern twist in a fun and comfortable setting. Enjoy fresh made guacamole, antojitos, ceviches, and platos fuertes. Two full service bars feature hand-squeezed margaritas and fresh specialty cocktails. Our extensive tequila list features over 70 bottles.
Fort Mill, South Carolina
Level Contributor
235 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 122 helpful votes
“Great Guacamole - but very poor Managment”
Reviewed November 20, 2013

I was always taught to look for the positive in each experience.

So here is the most positive thing about Xochitl - absolutely killer, custom-made quacamole and freshly made delicious, crisp chips. Hands down the best quac I have had in the past five years of dining out.

Unfortunately, we should have stopped at the appetizers.

Granted, we had a large party (about 20) and that it is hard for a waitress to keep up with orders and deliver food in a timely manner. We spent close to three hours in the restaurant and one of the members of our party never received her food and essentially had to share quacamole and parts of other people's dishes throughout the evening. The brief apology when the waitress handed her the check for her drink simply wasn't enough.

Food was uneven for most of our party - some dishes were well-cooked and delicious, and others were mediocre and forgettable. My husband's fish tacos were passable, but uninspired. However, two of us ordered their vegetarian sopa, which was described as a homemade masa cake, roasted seasonal vegetables, refritos topped with cojitas, pickled onions, cema in a pasilla, chili cumin coriander sauce. Sounds intriguing - right?

Both of us are long time vegetarians, and neither of us took more than two bites of this dish. What we ordered had sounded great - but what showed up on our plate was absolutely unpalatable. When the waitress took away our barely touched food, I explained what the problem was and respectfully asked that it be taken off our bills. Her manager arrived about five minutes later with a very confrontational attitude. Instead of trying to make the situation right, he informed me that lots of people had eaten that dish and thought it was fine. I told him I had been a vegetarian for almost 40 years and couldn't remember when I had had such a bad vegetarian meal at a restaurant. I told him that because our food was barely touched that he should take it off our respective bills. He told me that he would not. I told him that I regularly post on Trip Advisor and Open Table, and his attitude was "fine, go ahead." When our check finally arrived - another 20 minutes later, the uneaten entree was still on both of our bills.

I'm sure that the manager knew we weren't locals and therefore repeat business, but his discourteous and uncaring attitude was telling. We were not trying to cheat the restaurant or unreasonably complain about food that was edible. My friend and I were both hungry and would have been glad to have taken a substitute dish if one had been offered to us promptly. Unfortunately, our service was so MIA, that the waitress didn't see that we hadn't eaten until she was clearing everyone's plates at close to 10 pm.

The manager's attitude has earned this restaurant my two star rating.

Save your money and your feet because this place is off the beaten path. We went there as a group with such high hopes for a wonderful evening, but were very disappointed at the experience.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank nancyolah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

96 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Love this place”
Reviewed November 13, 2013 via mobile

Xochitl is not your typical tacos and burritos Mexican restaurant. If you are looking for Americanized Mexican food go somewhere else. The food here is Classic Mexican flavor. The well thought out menu offers incredible options. Must have items include the Queso Fundido, Guacamole made to order exactly as you like with a menu of ingredients. The Short Rib, Fried Chicken (yes fried chicken) and Flank Steak are fantastic. Here's a tip. Ask for " hot sauce" not salsa. The chefs bottles a few special house made sauces to add spice and flavor to your food. Don't miss the house made margarita made the traditional way with tequila, fresh lime and simple syrup. No margarita mix used here.

Thank Travvelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
45 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Bad manager”
Reviewed October 10, 2013

Ate dinner at this place last night. We made our reservation through Savored and there was a problem with it at the restaurant. The manager was arrogant and insisted we had made the reservation through Open Table. We said there must be a mistake, and eventually he called Savored(who have done this before), and it was corrected. He came to our table and told us it was straightened out. He never apologized. It was too bad that his attitude was bad, because he ruined a nice evening. The food was good, and our waitress was a very sweet, helpful young Mexican woman, who knew her stuff. However, we are not rushing back there.

Visited October 2013
Thank Carl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denali National Park and Preserve, Alaska
Level Contributor
118 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“If you just want to hemorrhage money on basic fare, then go.”
Reviewed September 27, 2013

It's my second trip there. Both times I've been so underwhelmed. The food is extremely pricey for the portion sizes. Cocktails are about 12-15 bucks a piece. They have one bathroom, so if you need to go, you have to spend 10-15 minutes in line, like you're at a train station. The staff all have an attitude. Not impressed.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank trilobite01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toms River, New Jersey
Level Contributor
36 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Sister Act Goes Mexican”
Reviewed July 28, 2013

My sister and I spent a fun filled Saturday evening at Xochitl. Our waiter, Josh, was great. We sat down and told him that we planned on eating our way through (most of) the appetizer menu. We started with the Blood Orange Martini (which is a yummy-d up version of a margarita). The design it yourself guacamole was an inspired idea. It was delicious! The Queso Fundido with the chorizo was excellent and not overly spicy. The mole chicken drummettes were good, but we would have been happy to have a bowl of the mole and forgone the chicken (a little too much fat - a little too little meat). Crab ceviche? Yum.
Mango cake for dessert? Yup! We had fun, the wait staff was sweet, and we'll go back.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Xochitl also viewed

Philadelphia, PA

Been to Xochitl? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing