I was always taught to look for the positive in each experience.
So here is the most positive thing about Xochitl - absolutely killer, custom-made quacamole and freshly made delicious, crisp chips. Hands down the best quac I have had in the past five years of dining out.
Unfortunately, we should have stopped at the appetizers.
Granted, we had a large party (about 20) and that it is hard for a waitress to keep up with orders and deliver food in a timely manner. We spent close to three hours in the restaurant and one of the members of our party never received her food and essentially had to share quacamole and parts of other people's dishes throughout the evening. The brief apology when the waitress handed her the check for her drink simply wasn't enough.
Food was uneven for most of our party - some dishes were well-cooked and delicious, and others were mediocre and forgettable. My husband's fish tacos were passable, but uninspired. However, two of us ordered their vegetarian sopa, which was described as a homemade masa cake, roasted seasonal vegetables, refritos topped with cojitas, pickled onions, cema in a pasilla, chili cumin coriander sauce. Sounds intriguing - right?
Both of us are long time vegetarians, and neither of us took more than two bites of this dish. What we ordered had sounded great - but what showed up on our plate was absolutely unpalatable. When the waitress took away our barely touched food, I explained what the problem was and respectfully asked that it be taken off our bills. Her manager arrived about five minutes later with a very confrontational attitude. Instead of trying to make the situation right, he informed me that lots of people had eaten that dish and thought it was fine. I told him I had been a vegetarian for almost 40 years and couldn't remember when I had had such a bad vegetarian meal at a restaurant. I told him that because our food was barely touched that he should take it off our respective bills. He told me that he would not. I told him that I regularly post on Trip Advisor and Open Table, and his attitude was "fine, go ahead." When our check finally arrived - another 20 minutes later, the uneaten entree was still on both of our bills.
I'm sure that the manager knew we weren't locals and therefore repeat business, but his discourteous and uncaring attitude was telling. We were not trying to cheat the restaurant or unreasonably complain about food that was edible. My friend and I were both hungry and would have been glad to have taken a substitute dish if one had been offered to us promptly. Unfortunately, our service was so MIA, that the waitress didn't see that we hadn't eaten until she was clearing everyone's plates at close to 10 pm.
The manager's attitude has earned this restaurant my two star rating.
Save your money and your feet because this place is off the beaten path. We went there as a group with such high hopes for a wonderful evening, but were very disappointed at the experience.
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