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“Disgusting. I wouldn't recommend to traveling business women.” 2 of 5 stars
Review of Homewood Suites by Hilton Philadelphia-City Avenue

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Homewood Suites by Hilton Philadelphia-City Avenue
Ranked #36 of 84 Hotels in Philadelphia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Disgusting. I wouldn't recommend to traveling business women.”
2 of 5 stars Reviewed May 8, 2013 via mobile

Stayed here recently with coworkers for a business trip. Rude staff, not clean, smoking hotel. Luckily I was able to open the window to my room on the 4th floor. I would have preferred to checkout and go elsewhere but was stuck.

  • Stayed May 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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617 reviews from our community

Traveler rating
    341
    159
    66
    31
    20
See reviews for
216
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, United States
1 review
5 of 5 stars Reviewed April 30, 2013

Robert McDevitt and his staff are an absolutely fantastic asset to the Hilton Brand. They continue to make everyday just like a first impression. Have any issues and it is promptly taken care of. Excellent place to stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. I will surely pass them on to the entire stay. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New England
Level Contributor
367 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
4 of 5 stars Reviewed April 28, 2013

We were there with our two boys for our first trip to Philly. We were doing the tourist/History/Educational vacation this year. Room was clean, breakfast was good, evening managers reception was Homewood Suites typical but it was the front desk that made the stay here special. (unfortunately I can not remember the two women's names who were great! If the GM reads this we checked in on a Saturday night and checked out on a Wednesday morning)

We would definitely stay here again!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hawaiiantraveler66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. I will surely pass them on to the front desk and the entire staff. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andreas, Pennsylvania
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 25, 2013 via mobile

The room was large and clean with a full kitchen. The king bed was very comfortable. Large and soft pillows. Could live out of this room for a week. The channels on the TV took a long time to upload to the TV when you used the up and own channel selector. No in room wi-fi. In this day and age you MUST have wi-fi in your room. The lobby had it. Big deal. The breakfast area needed to be cleaned up in my estimation. The scrambled eggs had peppers in them. C'mon, ya Ottawa have plain scrambled eggs.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank bodine85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Natick MA, United States
1 review
5 of 5 stars Reviewed April 24, 2013

Staff was friendly and helpful, the pool was fun for kids, very convenient to have dinner- chicken parm and mac and cheese, salad bar (something for everyone) at hotel while traveling solo with my 3 kids. I would definitely stay at other Homewood suites

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 21, 2013

The rooms were quiet. 2 bathrooms was a real treat. The breakfasts were very good. The dinners were excellent. The staff was very friendly and helpful. The parking situation was not always easy. It works, but can be a bit stressful.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed April 16, 2013

Value for money is excellent.. The sitting room is huge and comfortable, and a nice economical kitchen. Separate spacious Bedroom is perfect, very comfortable beds, clean toilets, free wired internet in the room actually works and fast, etc.. Breakfast and Dinner, and drinks comes as a big bonus and are free. Hotel staff are all very friendly, helpful, and special mention to Jasmine, who made a big positive contribution to the name of this property, and all the other guest of the hotel during our stay, including ours.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ronald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. I will surely pass them on to Jasmine and the rest of the staff. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Philadelphia-City Avenue

Property: Homewood Suites by Hilton Philadelphia-City Avenue
Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Philadelphia
#9 Business Hotel in Philadelphia
#17 Family Hotel in Philadelphia
#33 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia-City Avenue 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Homewood Suites Philadelphia - City Ave Hotel Philadelphia
Homewood Philadelphia
Philadelphia Homewood Suites

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