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“The friendliest staff !!!” 5 of 5 bubbles
Review of Homewood Suites by Hilton Philadelphia-City Avenue

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Homewood Suites by Hilton Philadelphia-City Avenue
Ranked #36 of 86 Hotels in Philadelphia
Columbus, Ohio, United States
1 review
“The friendliest staff !!!”
5 of 5 bubbles Reviewed November 24, 2012

Jacquai was awesome and so was all the staff- they made us feel so welcomed! The room was very clean, the sheets were bleach white and beds were so soft! Plenty of towels and Bath and Body works shampoos and conditioner, The pool was small and breakfast was cold and inconvenient but the staff and cleanliness made this hotel well worth it!

Room Tip: We got the suite, so we had a bedroom that was off to the side and separate from the other bed and k...
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jwj2012phillygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
    365
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    75
    32
    23
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
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English first
Deerfield, Illinois
Level Contributor
196 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed November 16, 2012

Earlier reviews, particularly kudos for the desk, won our business for a one week visit back home. Toni is a guest travelers dream-come-true, always seems to be there all hours, solves problems, and has the cheeriest smile and warm greeting by name. The room was comfortable. We had some maintenance issues our first morning which Toni and their maintenance man solved on short notice by 8:30 AM.

The location is terrific, 20 minutes to downtown, Ardmore, Chestnut Hill in off-peak traffic. Parking is convenient. The room was comfy enough, good desk chair, plenty of drawers and outlets, a full sized fridge, microwave, 2 burner electric stove. Second floor connects to Hilton next door for ballrooms, bar and coffee shop. Only drawback...they don't have wireless internet in the room, and the ethernet cable hookup was very slow in the evenings, especially on the weekend.

Room Tip: Room facing East have great view of Center City in distance.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charles043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

Rooms were beautiful, well-equipped with full-size refrigerator, microwave oven, and coffee maker, plus dishes, glass, cups, cutlery, cutting and serving tools, and pots and pans. Huge LG HDTV, exceedingly comfortable king-size bed. Staff was very friendly and helpful. Decent exercise room at attached Hilton, with TV-equipped treadmills and elliptical, and weights. Good buffet-style breakfast included, and weekday dinners with single, tasty entree, vegetable, fruit, and with salad bar with several vegetable add-ons. Excellent value with AAA discount.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelbelle88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 9, 2012

Remarkable-- a serendipity find in Philly. From the first moment with the front desk staff, the spacious yet comfy room, and included meals-- what a remarkable place. Everyone was helpful, the room had everything for a comfortable stay-- even a ceiling fan- how did they know? The staff was stellar, going out of the way to provide helpful directions and provide a hearty welcome and support during the stay. Full breakfast, and a tasty dinner. What a concept! This is definitely "Hotel Possible!"

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChooseToThrive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wynnewood, PA
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

When my parents visit Philadelphia they always stay at this Homewood Suites. After my last stay, I know why they do.

After Sandy, like many people, we were without power. I had booked a long stay at the Homewood Suites just in case this occurred and was very glad I proactively made the reservation. I have to admit I expected the place to be swamped, not get the room I wanted and totally didn't expect to get all the normal HHonors treatment. I was pleasantly surprised that this was an overall excellent stay.

I called in the morning to see when we could check in and Toni was super helpful. She let me know our room was ready, power was on and we could head over any time. When we arrived Toni remembered me from the phone and got us checked in quickly. I even had my room preferences honored and my amenities waiting for me. The room was a pretty normal Homewood Suites studio room. Everything was very clean and the kitchen was fully stocked with all the pots, pans and accessories we might need.

The hotel also offers use of the next door Hilton's pool and gym facilities. The pool was being used by a bunch of happy kids and the gym was pretty nice as well. The weekday dinners offered at Homewood Suites are always nice and it was great to be able to have a few beers and a hot meal without leaving.

Upon checkout Toni was super friendly and we had no problem cancelling the extra days I had booked in case it took longer to get our power back.

The staff at this hotel really do a great job of keeping the place running smoothly and making all their guests comfortable. If you don't mind being a bit further from downtown or want to be out closely to the suburbs, this hotel is a great choice.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
1 review
5 of 5 bubbles Reviewed November 3, 2012

I spend over 150 nights on the road and this is one of my favorite places to stay. I stayed at the Homewood Suites City Avenue for 5 nights in October 2012 and found it to be an excellent hotel and good value for the area when you consider all that you get. The rooms are much larger than your typical hotel room with a kitchen area, a place to eat and separate area to relax or work. The rooms are quiet and comfortable and no noise from the street or neighbors. The exercise facility is nice (3 treadmills, 2 elliptical, bike & some free weights) and an indoor pool which is shared with the adjoining Hilton Hotel. The hot breakfast and free weekday dinners were excellent and the staff is extremely friendly and helpful……always there with a smile and a warm welcome home upon entry. The only negative comment is that I couldn't get wifi in my room and the wired internet connection can be a bit slow. I'm already looking forward to my visit next month.

Room Tip: Room with a view of the city skyline
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  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NavinRJohnson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrison
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

With all the good things I have to say about this hotel, this write-up will probably sound like a paid endorsement, but it isn't. I stayed in the Homewood Suites City Avenue for 5 nights in October 2012 and found it to be an excellent hotel in every respect. I was on the 6th floor with a great view of the Philadelphia skyline, in a room free of traffic noise and noise from neighboring rooms. The hot breakfast and free weekday dinner were excellent; there is also free beer or wine with dinner. The #44 bus, which takes you to downtown (including City Hall and Independence Hall) stops about a block and a half away and takes about 30 minutes. There's a $5 parking charge for parking in the lot across the street, but I always found free, unrestricted parking on the street.

The staff are very pleasant and helpful, both in the food service area and at the front desk. The rooms are comfy and quiet and each room has independently controlled heating/air conditioning.

The only downside of this hotel is that there is no wifi in the rooms. The rooms have free wired access, but no wifi. To use wifi you have to go to the hotel lobby or dining room, but there is comfortable seating there.

Room Tip: There are 12 floors, so try an upper floor for the best views of the Philadelphia skyline
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, November 30, 2012
Thank you for taking the time to share your experience. It was a pleasure having you with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Homewood Suites-Philadelphia City Avenue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Philadelphia-City Avenue

Property: Homewood Suites by Hilton Philadelphia-City Avenue
Address: 4200 City Ave, Philadelphia, PA 19131-1611
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Philadelphia
#17 Family Hotel in Philadelphia
#33 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia-City Avenue 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Homewood Suites Philadelphia - City Ave Hotel Philadelphia
Homewood Philadelphia
Philadelphia Homewood Suites

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