We were pretty excited for this cafe to open in Chestnut Hill in the revitalized Fairway. It's the same chef as Heirloom at the top of the hill, so high hopes here.The decor is fresh, pleasant, and kid-friendly. One nice touch is that they tuck a green apple into all take-out orders. The juices are expensive (about $7) but excellent. We've tried the pulled chicken sandwich, the veggie burger, the roasted herb chicken sandwich, the superfood salad, and several juices.
The results over several visits have been consistent for the juices but uneven for the food. For example, on one visit, the superfood salad (with kale, quinoa, red and golden beets) was just incredible: the beets were steamed or boiled al dente, the kale chopped to the perfect size. The second time, the salad was swimming in greasy vinaigrette. I asked them to halve the dressing, but the new salad was still drenched. The beets were mush, and worst of all the salad was filled with kale stems and ribs. I don't know if this was a passive-aggressive response, or just cluelessness (I was polite and apologetic when I returned it.) I gave up and threw away the salad. On that same visit, the roasted chicken salad sandwich was also too soggy to handle-- tasty but drowning in yellow sauce.
The other issue (which they have not ironed out in six months since opening) is that orders are placed at the cash register. Fine when there's no line, but a poor system for a popular lunch spot. The prep staff stands by idly watching as while the line grows deep with customers ordering, paying, chatting with the cashier. Definitely a turn-off for customers who want to pick up and pay for pre-made $7 juices. The management should visit similar establishments to observe more efficient systems. (Orders should be placed on the line, not with the cashier.) I'd also suggest they invest in a second iPad "cash register" for busy times.