I had previously been very impressed with the food and overall experience at the Fountain. I had gone several times for dinner with my company, and we really considered it a special place. I was very excited to bring my fiancee for a special dinner. Unfortunately, it did not go well.
We first arrived at the Swan Lounge to get a cocktail before dinner. We looked around for a table to sit at. A server approached us and asked if we were looking for seats and said, "you can sit at one of the DIRTY TABLES," and he would clean it off for us. ... we are not snobs by any means, but it did not really sing 4-star restaurant to us.
In any event, we went to dinner and were seated in what appeared to be a comfy corner booth. A comfy corner booth with STAINED cushions. Gross. Okay.
Our server offered us water and handed us dinner menus. We ordered food, and my fiancee asked to see a drink menu. Sure, no problem. Server disappears. Our appetizers arrived, but no one asks if we would like to order a drink. Servers are standing around at the desk, not really doing much. We wait. 20 minutes go by. Finally, my fiancee flags down our server and asks him if we could order drinks.
Our server walks by several times, looks at our table, but he does not clear our plates. Understandably, it is probably not his job to do that. But, he did not check in with us either!
Empty unused wine glasses are left on our table until another server notices them and removes them somewhere in the middle of our meal.
We were not offered a second drink.
It does not feel like a special place when people who are serving the lounge are constantly streaming through the dining room. It is like a thoroughfare for the bar. No intimacy.
Truthfully, the beef tenderloin we ordered was incredibly delicious and cooked exactly how we ordered it. BUT, the service was so bad, it tainted the special night for us.
I saw a 49% discount on TravelZoo for the Fountain Restaurant, and I did wonder about that. Maybe they are not doing so well anymore. Could it be because of the bad service?
Bottom line is, I would never spend $220 here. You did not feel like you were at a 4-star restaurant and the special Four Seasons. You could have been at any crappy hotel bar and received better service.
And, hit those cushions with a steam cleaner.