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“Don't Touch the Wine List”
Review of Fountain Restaurant - CLOSED

Fountain Restaurant
Price range: $41 - $80
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Scenic view, Romantic, Special occasions, Business meetings
Dining options: Dinner, Lunch, Late Night, Breakfast, Reservations
Dining style: Fine Dining
Cross street: Benjamin Franklin Parkway & 18th
Description: Fountain Restaurant has earned national acclaim as Philadelphia's most renowned restaurants. Imaginative and impeccable cuisine is served in a warm atmosphere that features a view of the stunning Swann Memorial Fountain in the Parkway Museums District. Breakfast and lunch are served daily. Fountain Restaurant is widely considered one of the best restaurants in Philadelphia, having been rated the number one restaurant in Philadelphia by Zagat Survey, and receiving top honours from the Philadelphia Inquirer, Philadelphia Magazine and Bon Appetit.
Reviewed February 15, 2014

Booked a Valentine's Day lunch table at the Fountain restaurant after learning the Philadelphia restaurant critic from the Inquirer gave it 4 stars. The staff at the Four Seasons was extremely polite and helpful upon entering the hotel. The restaurant was full and we had a table on the window overlooking Logan Square. The wait staff wears something akin to brown pajamas which was a bit distracting. The lunch menu is limited but we expected it would not be as varied as the dinner menu. We made our food selection and the waiter asked if we wanted the wine list. He brought an iPad that had a screen covered in the grease and hand prints of the previous 100 diners. In case the management has not been advised, touch screen devices are dirtier than public toilets. It may look cool but it is definitely a disincentive to eat. We ordered generic wine by the glass rather than swipe our way through the wine list. My sword fish was over-cooked (dry and tough) but otherwise the salad and dessert were good. Not worth the money but we have yet to find a restaurant in the US that is.

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Thank DLbovinecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (184)
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38 - 42 of 184 reviews

Reviewed February 9, 2014

Based on a previous "over the top" dining experience at this restaurant we were thrilled to book the Four Seasons New Years' package which included accomodations,dinner and entertainment.

Our expectations upon booking this evening were based upon the lovely intimacy, stellar food and service offered by the Fountain Room in the past. What a disappointment to find that exceptional standards were replaced by mediocre food and service.

The menu was a 5 course tasting that appeared to be creative and seemed appetizing but only the first course was satisfactory -the subsequent dishes ranged from mediocre to inedible. To make matters worse, the time between courses was interminable..we waited at least 30 minutes after each "tasting" plate was cleared to receive the next plate. I enjoy leisurely dining but timing is everything- having to wait so long for each round of food was tiresome, particularly since we did not enjoy the few bites that were being offered.

It is rather disconcerting to watch numerous servers coming and going from the kitchen at the same time with huge trays laden with numerous plates and rushing to drop them off at every table.
It was as bad as a " rubber chicken " meal served at a banquet fundraiser in a lesser quality hotel and it appeared that a "drop and run strategy" was employed by the waitstaff who failed to ask about the food or comment about plates that were barely touched.

At evenings' end we were presented with a check for $500 for the dinner portion (without wine) and an automatic gratuity of 20% on the total of 625.00. We were aware that our "package " included the dinner but were blown away by the dinner assessment at $500.00, and in our case, $625.00 because of an average bottle of wine we consumed over the 3 hour dinner.

In short, the evening was a HUGE disappointment....we felt as if we could have dined anywhere and had a much more enjoyable evening. The Four Seasons cannot possibly believe that a mass-produced banquet is reflective of their brand and then insult their customer with a $500 valuation for its product.

We commented at check-out the next morning about our dissatisfaction and followed up with an email to management but have heard nothing from anyone. Disappointing!!!!

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Thank colgalEnglewoodCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

For our family it was always a legendary fine quality place to dine. We had a few dinners here, many brunches and always enjoyed the superb quality of service and food itself. It is still good but not as high quality, only prices did not go down. Service is average and the food good. Maybe I would judge it differently if not for the awareness of their prior quality and the amount of money they make you pay at the conclusion of this experience.

1  Thank podrozniczka60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

A breakfast get together with an out of town friend for the Holidays was a bit embarrassing. The restaurant did not reflect the prestigious Fountain Restaurant of years of reliability and excellence. The food was mediocre, the service was forced but the prices still reflective of a fine dining experience. Not worth the visit.

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1  Thank Deby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

We stayed at the four seasons, so had breakfast a few days at the restaurant and dinner one night.

I fully agree it is pricey. However, they had some of the best prepared salmon I have had! The wine list is extensive, albeit not cheap as well.

Fantastic cheese plate. Great selection! So if you are in the mood for something not sugary for dessert, give it a try.

I also like eggs benedict, and they poached them perfectly!

Service was excellent. No complaints there. Would definitely return.

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Thank AAndTMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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